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Germain Toyota of Columbus

Columbus, OH

4.6
2,772 Reviews
What makes Germain Toyota Different: 72 Hour Happiness Guarantee If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you! Certified Product Specialists Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone! Transparent, Upfront Pricing Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment. Same Day Service We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help. Personalized Purchase Program We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us. Additional Perks: Accessories your way. One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”? ToyotaCare has you covered. We’ll buy your car, even if you don’t buy ours. We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County. Dealership amenities. Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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5711 Scarborough Blvd

Columbus, OH

43232

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Showing 2,772 reviews

December 29, 2020

I took my 2020 Honda Civic in for a oil change and I must say I had the best experience ever. Thank you so much Mahogany and Brandon for taking good care of my car. More

by shycommedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Hood
Dec 30, 2020 -

Germain Toyota of Columbus responded

Thank you so much for sharing your experience with Germain Toyota. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Rich Newsome General Manager

December 29, 2020

Germain cares about Covid 19 protocols, making sure patrons and staff keep their distance. Everyone was wearing a mask. Staff was friendly and helpful-they even fixed the hot chocolate machine! More

by GABYBRATZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Germain Toyota of Columbus responded

Thank you for sharing your positive experience with our team. Here at Germain, our entire staff is dedicated to ensuring the safety of our guests and team. We look forward to your next visit. Best Regards, Rich Newsome General Manager

December 27, 2020

My first service appt went great! Like how smooth everything went from pulling into the garage to checking out. Great price also and time to complete was shorter than estimated! More

by MsShonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joliyah Bennett
Dec 28, 2020 -

Germain Toyota of Columbus responded

Your complete satisfaction is our ultimate goal. Thank you for sharing. Best Regards, Rich Newsome General Manager

December 27, 2020

Very friendly and helpful! Worked hard to find me a vehicle that fit all my needs. They gave me all the information I needed and answered all my questions. More

by SHEEGIRL5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Romine, Gary Romine
Dec 28, 2020 -

Germain Toyota of Columbus responded

We thank you for choosing Germain Toyota for your recent automotive needs and for leaving our team this positive feedback. Best Regards, Rich Newsome General Manager

December 26, 2020

When I was there for oil change I got some confuse, but Brandon Hood resolved my problem with friendly. He is very kind and professional person. More

by Kidane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hood
Dec 28, 2020 -

Germain Toyota of Columbus responded

Thank you for letting us know that Brandon took excellent care of you. See you next visit. Best Regards, Rich Newsome General Manager

December 25, 2020

You doing great job keep doing this so all costumes are happy .you are doing great service this Pandemic situation keep on doing same way thanks More

by bhim_rizal
Recommend Dealer
Yes
Employees Worked With
Billy Blanton
Dec 28, 2020 -

Germain Toyota of Columbus responded

We appreciate you taking the time to leave us this kind review. Best Regards, Rich Newsome General Manager

December 24, 2020

Thanks for the service I want to wish everyone a very happy Merry Christmas and a happy New Year. I hope to see everyone in the new year More

by DENNISWCOFFMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Merriman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Edwards, Brandon Dawson
Dec 28, 2020 -

Germain Toyota of Columbus responded

Thank you for choosing to service with us here at Germain Toyota. We look forward to our continued relationship. Happy Holidays. Best Regards, Rich Newsome General Manager

December 24, 2020

Jared sold me a 2013 Ford escape, he was pressure free and was very informative. Definitely will be back!! *double thumps up* thank you Germain More

by Suttlesbrittney7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Merriman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Newsome, Heather Romine
Dec 28, 2020 -

Germain Toyota of Columbus responded

Providing a quality pressure-free experience is our goal here at Germain. Thank you for sharing yours. Best Regards, Rich Newsome General Manager

December 23, 2020

Good customer service and help full advice plus great device that can mention My car problem and very quick and excellent service Thank you!!! Taye More

by tayegebremeskel
Recommend Dealer
Yes
Employees Worked With
Billy Blanton, Aaron Goodman
Dec 24, 2020 -

Germain Toyota of Columbus responded

Thank you, your kind words and business are greatly appreciated. Best Regards, Rich Newsome General Manager

December 23, 2020

My last visit there was not pleasant. Jo spoke to me in a rude tone at the reception area. I sat there waiting for my car pissed off. More

by KIRKYGD
Recommend Dealer
No
Employees Worked With
Teresa Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joliyah Bennett
Jan 28, 2021 -

Germain Toyota of Columbus responded

We sincerely apologize for your experience and would like to speak directly with you regarding this matter. Please reach out to our Customer Relations Manager Mahogany Nolen at your earliest convenience at 614-759-3026 so she may gather further information regarding your visit. Best Regards, D'Lacy Stith General Manager

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