Germain Toyota of Columbus

Hello not bad been waiting at Germain Toyota for 2 n half hours for rear brakes is good but clicked parking brakes stick way too high hours for rear brakes is good but clicked parking brakes stick way too high More

Excellent experience throughout. Communications with Jared M were outstanding. Fair value on my trade. No pressure to buy things I did not want or need. Jared M were outstanding. Fair value on my trade. No pressure to buy things I did not want or need. More

Thank you Mo and Brandon for your wonderful customer service. I couldn’t be happier my car is working wonderful and drives so much better!! service. I couldn’t be happier my car is working wonderful and drives so much better!! More

Very rude dishonest company would. Ot recommend to anyone for service picked up car from service after having it for weeks and took it across street to get fixed DO NOT GO HERE for service picked up car from service after having it for weeks and took it across street to get fixed DO NOT GO HERE More

This was a followup because my brakes were screaming after new brakes were installed. Teresa Wilson was my champion and addressed my problem with care and professionalism. after new brakes were installed. Teresa Wilson was my champion and addressed my problem with care and professionalism. More

Kaleb worked magic and was able to get me a great deal on a low miles Corella. Everyone was friendly and professional. I would recommend a low miles Corella. Everyone was friendly and professional. I would recommend More

I was seated for more than 2hrs waiting for my car only for them to tell me they sent a msg to my phone waiting for inspection response, whiles I was seated right there. I have to wait for another hour and for them to tell me they sent a msg to my phone waiting for inspection response, whiles I was seated right there. I have to wait for another hour and 20mins for my car to my ready. The last time I was before this recent one, they got done with my car and left the car on and parked it outside for more than 3hrs. Till I went to ask were my car was. The guy has even forgotten he left my car on and parked outside. More

Brian Scott and Greg Coby, made my wife and I feel great and they really listened to our needs and came together on price that everyone felt good about. I really appreciate their courtesy and effort. Thing and they really listened to our needs and came together on price that everyone felt good about. I really appreciate their courtesy and effort. Things changed once we sat down with Demetrius Davis in the finance department. We did not have to borrow from the dealership and could easily get a personal low-rate auto loan from any bank of my choice, but I wanted give the dealership the business and assumed that my best interests would be served. From the moment we were introduced until about over an hour into the meeting, all that was discussed was a “needs” based review for all sorts of warranties. I understand that this is part of the process but it took majority of the almost two hours we were in his office. We had denied the additional warranty coverage at first, but inadvertently said yes after his third attempt. We were not presented with three different competitive interest rates to choose from, actually the rate and lender was assumed by Demetrius. The financing went to the highest rate at 4.99% and was the dealerships own Toyota Financial Credit company. Demetrius missed several opportunities to disclose important items that I did not discover until I was reading over the contract when I got home. Finding out things like the warranty deductible is $200 and that the loan interest rate of 4.99% is well above the rate a consumer would get from just walking into a bank. Also, I still have not received any confirmation that my $9,500 wire for the down payment was ever received. To summarize, make sure the finance reps spend more time going over the actual details of the purchase contract and require them to mention that the customer can take it home to review if the experience is a bit over whelming and they need time to understand what it is they are signing. It is a two-party contract very much in favor of the dealership so it is definitely too late if the customer changes their mind after signing because Germain will never agree to that. More

We have used Kaleb 2 times now for vehicle purchases and plan to return in the future. Kaleb wants and appreciates our business but in a non pressure way. I also trust he has our best interest in mind. plan to return in the future. Kaleb wants and appreciates our business but in a non pressure way. I also trust he has our best interest in mind. More

I have dealt with Germain Toyota numerous times over the years and things have not changed. .. they're the Best when it comes to selling and servicing your vehicle. They make you feel comfortable and no wo years and things have not changed. .. they're the Best when it comes to selling and servicing your vehicle. They make you feel comfortable and no worries. More