Germain Toyota of Columbus

Germain Toyota is a professional environment, the building is clean and their service was efficient and timely. The people are friendly and courteous and make doing business a pleasure. building is clean and their service was efficient and timely. The people are friendly and courteous and make doing business a pleasure. More

Excellent service. Kaleb has worked with me for years. Dependable and knows his craft. l'm comfortable in referring people to this business. Great job! Dependable and knows his craft. l'm comfortable in referring people to this business. Great job! More

Thank you AJ and Heather for helping hook me up with my new car. I’m really happy with the service I received and my decision to choose Germain Toyota new car. I’m really happy with the service I received and my decision to choose Germain Toyota More

My service experience was fantastic all around. Very well ran and organized. I was able to schedule a time the was convenient for me. Thank you Germian Toyota! ran and organized. I was able to schedule a time the was convenient for me. Thank you Germian Toyota! More

Service was fast and efficient. I appreciated the report afterward of the condition of my vehicle. Customer service was kinda wack. Walked in, lack of direction and help. Lack of CDC guidelines were being afterward of the condition of my vehicle. Customer service was kinda wack. Walked in, lack of direction and help. Lack of CDC guidelines were being followed. No masks or masks below the nose. I will probably come back. More

My experience with Germani Toyota was top notch.. I was treated with respect and patience.. my dealer, AJ was awesome.. I am a returning customer and will continue as well treated with respect and patience.. my dealer, AJ was awesome.. I am a returning customer and will continue as well More

I have bought three cars here, Nothing to complain about great service and will take really good care of you. I will return for next purchase:-) great service and will take really good care of you. I will return for next purchase:-) More

Soooo....I had my vehicle towed to the service department at 11:30am. I had a 12:15 appointment. Approximately 13:00, I called to check the status of everything and was told that no vehicles were towed in th at 11:30am. I had a 12:15 appointment. Approximately 13:00, I called to check the status of everything and was told that no vehicles were towed in that morning. Red flag, but hey, we're all human. Apparently they found my car because I received a call shortly after saying they will start the diagnosis and call me with some answers. Never heard from them, so I go to the dealership to see what's going on. I was told that the technician hadn't determined what the issue was, he left for the day, and will give me a call in the morning. 🤔That doesn't sound right to me. We're talking about a diagnosis. I saw that my car was still in the parking lot, the seat belt was still wrapped around the steering wheel from the tow in, and there was no plastic on the seat or paper on the floor mats. I've been in enough auto shops to know that this is a clear indication that the car had not been touched. I asked Mr. Goodman about this and he gave me some xx answer about the technician rolling the car out of the repair bay before he left. Yes. He said that, with a very condescending attitude, I might add. I decided to have the car towed somewhere else in the morning. The next morning I went to the dealership, told them my plans to have it towed, and I let the service associate know that I didn't think he was telling me the truth. He was very adamant about his claim that the battery was tested and the paperwork he provided me clearly stated that the battery was in good condition based on the test they administered. Well... the second auto shop I had the car towed to determined that the battery was absolutely worn out, they replaced it, and now I'm up and running. Mr. Goodman lied to me twice and proceeded to be an absolute jerk when I questioned him about it. "I have always believed in treating our guest like family" 😐😐😐 More

Drove in to see if they could clear the low tire warning light. Chris took the car in and found 2 nails in right front tire. I was fortunate that Germain had the correct tire to replace it and was changed i light. Chris took the car in and found 2 nails in right front tire. I was fortunate that Germain had the correct tire to replace it and was changed in about an hour. More

Comfortable and clean wait area as well as following Covid guidelines. I was greeted promptly and work completed in good time. Service employees were polite and knowledgeable and I like how they came Covid guidelines. I was greeted promptly and work completed in good time. Service employees were polite and knowledgeable and I like how they came into waiting area to talk about work and let you know car was ready. Overall good experience and close to home! More