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Germain Toyota of Columbus
Columbus, OH
2,692 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Free CARFAX Report
All pre-owned vehicles come with a mechanical and safety check, as well as a free CARFAX vehicle history report.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
Another perk of shopping at our Toyota dealership in Columbus comes in the form of ToyotaCare coverage. For every new purchase or lease, you also receive this no-cost maintenance plan, which covers all regular maintenance visits for up to two years or 25,000 miles from the vehicle’s original purchase date. Additionally, you’ll receive no-cost 24-hour roadside assistance service for that same two-year/25,000-mile coverage.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,692 reviews
October 20, 2020
This was the worst experience I have ever had. An employee has stolen items from my car. No one will call back to correct the situation employee has stolen items from my car. No one will call back to correct the situation More
by PAMELAHAMILTON
Verified CustomerEmployees Worked With
Rich Newsome General Manager not addressing the complaints,
Helpful October 20, 2020
I came in with a coupon which amounted to no discount after the service. I asked the girl who rang me up and she said “added costs for service”. I didn’t have any added services. I came in for an oil cha after the service. I asked the girl who rang me up and she said “added costs for service”. I didn’t have any added services. I came in for an oil change. I will not go back for future service because this was the second time something like this has happened! If you are going to put coupons out you need to be more transparent and honor the discount. More
by JERRY_EISNER
Employees Worked With
Cashier
October 20, 2020
They were friendly, but I waited for 2hours and fifteen minutes for an oil change. This was with an appointment that they said would take an hour. minutes for an oil change. This was with an appointment that they said would take an hour. More
by SJSTADZ2
Employees Worked With
Billy Blanton
October 19, 2020
I came in for a recall repair on my Corolla. I have been to this service center before and although their work is good, they try to nickel & dime you into other minor repairs. In addition, they asked for my to this service center before and although their work is good, they try to nickel & dime you into other minor repairs. In addition, they asked for my cell and email so they could reach me when the repair was finished. I brought it in the day before my actual appointment time since I was able. They never informed me that it was finished that evening before my 7 AM appointment time the next day. When I arrived to check on my car, they said it was all finished and had been since the night before and I said I never received a call. They stated that they had texted me and sent me an email. I never had any text or email regarding my car from Toyota. I’ve never known them to be good communicators at this service center. More
by pamelalossie
Employees Worked With
October 19, 2020
Real good. Polite very helpful staff. Very efficient system. All good. Service desk guy, service tech, cashier all great. They had masks on so not sure who they are. system. All good. Service desk guy, service tech, cashier all great. They had masks on so not sure who they are. More
by robert.ashton1
Employees Worked With
Aaron Goodman
October 19, 2020
I went to every dealership in columbus.Ash not only I went to every dealership in columbus. Ash not only helped me out but found the exact 4runner I wanted in same day when everyone else didnt call me I went to every dealership in columbus. Ash not only helped me out but found the exact 4runner I wanted in same day when everyone else didnt call me back for a week. Above and beyond on every level. Thanks again to Ash and his team for helping me out. Much appreciated More
by MATT_WAITE
Employees Worked With
Ashiqur Rahman, Heather Romine
October 17, 2020
Great dealership! Have dealt with them in the past and always great customer service! The process of buying a car is a little long but I will definitely go back for future purchases. always great customer service! The process of buying a car is a little long but I will definitely go back for future purchases. More
by SHAW4002
Employees Worked With
Amanda Lobach, Ryan Laymon
October 15, 2020
Nice folks, definitely not pushy. They did seem like they were still learning the ropes, but corrected the minor missteps. They need to work on improving their communication between each other and customers. were still learning the ropes, but corrected the minor missteps. They need to work on improving their communication between each other and customers. More
by DALEVREELAND
Employees Worked With
Cody Close, Heather Romine
October 15, 2020
Very caring, helpful, professional, and courteous. Service was excellent provided by service advisor. Got a free rental because car was in the shop for a month. Great experience! Will recommend and wi Service was excellent provided by service advisor. Got a free rental because car was in the shop for a month. Great experience! Will recommend and will be back. More
by Mpabilona
Employees Worked With
Brandon Dawson
October 14, 2020
It was a large dealership. Lots of new and used inventory to choose from. Working with Kaleb was a great experience! He was friendly and professional. to choose from. Working with Kaleb was a great experience! He was friendly and professional. More
by Ashby20981
