Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain Toyota of Columbus
Columbus, OH
2,772 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,772 reviews
November 11, 2020
Overall, I always get great service. Price could be better.The car wash was the only horrible experience. I had to find someone to help me get my suv that was parked right outside the Bay Area and door better.The car wash was the only horrible experience. I had to find someone to help me get my suv that was parked right outside the Bay Area and doors were closed. More
by HWKNS_LSL
Verified CustomerEmployees Worked With
November 10, 2020
Not happy with Germain this time. I simply wanted a lease just like the one I was ending on the 2018 Camry.Instead Demetrius and a his Supervisor kept presenting Additional cost items until I finall lease just like the one I was ending on the 2018 Camry.Instead Demetrius and a his Supervisor kept presenting Additional cost items until I finally gave in. Now my cost is higher than I budgeted. I tried to cancel the added cost items but am told the higher payment will stay. I will not use Germain again. More
by MEL_NOWELL
November 10, 2020
Brought my Mom’s car in for a detail. Went to pick it up the next day... paid ($279) to get the key, and found that the car seats hadn’t even been touched. Had to leave the car for another day. Called the n the next day... paid ($279) to get the key, and found that the car seats hadn’t even been touched. Had to leave the car for another day. Called the next afternoon and no one seemed to know where my car was. They finally found it, untouched from the previous day so had to leave it yet another day to detail it correctly. Finally got it in a clean manner but still had a stale smell. I’ve used this service before and was very pleased. This time was sooo disappointing. Donna in the Service Dept was the only bright star during this ordeal. She took the time to personally locate my vehicle to get the service back on track. KUDOS TO DONNA!! I would not recommend this service to anyone. Disappointed in Canal Winchester More
by Debndavedaniel2
Employees Worked With
Donna in Service , Brandon Hood
November 10, 2020
Very disappointed in the wait time for simple oil change when I arrived on time . Usually no problem but and 1hr 45minutes was not appreciated. when I arrived on time . Usually no problem but and 1hr 45minutes was not appreciated. More
by BECKY_C58
Employees Worked With
Non of the above
November 10, 2020
Super to do business with - looks out for her customer. She worked to make the transaction seamless and easy for us. They handled our purchase perfect. She worked to make the transaction seamless and easy for us. They handled our purchase perfect. More
by Dlundi526
Employees Worked With
Tom Lombardo, Tanesha Dixon
November 09, 2020
The Certified Sales Consultant was helpful, knowledgeable and professional. The finance rep explained the fiscal and payment information to me in a clear and concise manner. and professional. The finance rep explained the fiscal and payment information to me in a clear and concise manner. More
by JSCOTTJ
November 08, 2020
First and foremost, I want to thank Brandon Dawson. He literally saved my experience in the service department from being a 0/5. Extremely responsive and helpful. I won’t mention any other names, but 2 ot literally saved my experience in the service department from being a 0/5. Extremely responsive and helpful. I won’t mention any other names, but 2 other people within the service department really need help with their customer service. From not responding to calls, to being told the one individual was gone for the day (then me showing up to the dealership and them being there). Repeatedly took my car there for a warranty issue. Was told if the issue happened again, stop in and they would check it out. I did this and was made to feel like I was in the wrong. All I will say is if you need to go here, go to Brandon Dawson! 5/5 service. Great customer service and extremely nice. More
by noahalassaf
November 08, 2020
This was only my second time here. The service department seemed to be efficient in getting vehicles checked in for service appointments. The waiting area was large. department seemed to be efficient in getting vehicles checked in for service appointments. The waiting area was large. More
by dnt
Employees Worked With
Aaron Goodman
November 07, 2020
I had Set up an appoitment to see a highlander on Saturday morning. Friday night after close I was told that the highlander was still on the lot and could be held until my appointment at 11. Upon arr Saturday morning. Friday night after close I was told that the highlander was still on the lot and could be held until my appointment at 11. Upon arrival I was Told the highlander was sold 30 minutes prior. While Aimee was not the main contact she knew of my 11 o’clock appoitment and could not even offer a simple “I’m sorry for the inconvenience”. One of her colleagues finally stepped up and asked if there was anything he could do or if there was another car I’d like to see. Aimee was rude and would not look me in the eye. With management as such, my husband and I are not suprised that the mix up occurred. More
by kelseymiddleton25
Employees Worked With
