Germain Toyota of Columbus

Great customer service! Most of the staff was very inviting. Quick and efficient. Did not have to wait at all. Checkout was fast. Highly recommend inviting. Quick and efficient. Did not have to wait at all. Checkout was fast. Highly recommend More

Best Toyota service department in central Ohio. I drive a few extra miles for the best! Put a new Tundra in show room please. lol few extra miles for the best! Put a new Tundra in show room please. lol More

Between my wife and I this was our 6th or 7th Toyota leased from Germain. AJ Castin is the best. Treated us professionally, had car and paperwork ready before we arrived. AJ makes everyone step hassle f leased from Germain. AJ Castin is the best. Treated us professionally, had car and paperwork ready before we arrived. AJ makes everyone step hassle free, and fast. More

Great people great customer service and sale representative rod he is the best thank you for be a Caine and very professional I will recommend you guys thank you very much representative rod he is the best thank you for be a Caine and very professional I will recommend you guys thank you very much More

Brandon Hood was very kind and professional. The lady taking the payments was very rude. She’s the reason I’m only giving the 4 stars. taking the payments was very rude. She’s the reason I’m only giving the 4 stars. More

They have always been professional, friendly and efficient. I just had an oil change and tire rotation. There was some kind of mixup, and I was called to come in before it was ready. They gave me a efficient. I just had an oil change and tire rotation. There was some kind of mixup, and I was called to come in before it was ready. They gave me a free oil change on my next visit. That was an unexpected courtesy! More

I had a previous experience with Germain that was suboptimal at best and I was contacted by Billy Blanton after posting a separate review that I plan to update in addition to this review. Billy w suboptimal at best and I was contacted by Billy Blanton after posting a separate review that I plan to update in addition to this review. Billy was friendly, knowledgeable, professional, and most importantly, committed to resolving the issue, which he did. The only constructive feedback I have concerns the timeliness of the resolution. I was first contacted by Billy in July, and it took until October to receive resolution. Billy not only resolved the concerns I had, but included additional incentives he didn’t have to, and provided me with a rental car and excellent service throughout the process. I am very pleased after the first experience I had and I can assure anyone considering using Germain service that Billy Blanton is very concerned with providing the best customer service possible and doing the right thing when things go wrong. Billy runs a good ship and keeps his crew on top of things. I won’t hesitate to go see them again. More

Needed outside mirror replaced. Everything was clearly explained, the repairs were finished in a timely manner as promised. Theresa was the representative I dealt with; she was knowledgeable and very cou explained, the repairs were finished in a timely manner as promised. Theresa was the representative I dealt with; she was knowledgeable and very courteous. The cashiers were also very friendly and helpful. More

Excellent customer service. Waiting area was pretty busy but the service was still done in a reasonable amount of time. Paperwork and explanation of service was provided but the service was still done in a reasonable amount of time. Paperwork and explanation of service was provided More

What an amazing group of people! Tanesha was spectacular and very friendly! Tom in finance was excellent as well! My wife and I will definitely recommend Germain Toyota for anyone in search of a great car b and very friendly! Tom in finance was excellent as well! My wife and I will definitely recommend Germain Toyota for anyone in search of a great car buying experience! More