Germain Toyota of Columbus

Kaleb is awesome ! He listened to everything I said and found me exactly what I wanted. He is very nice and personable as well. He made everything go so smooth and there was no stress at all. He was so fri found me exactly what I wanted. He is very nice and personable as well. He made everything go so smooth and there was no stress at all. He was so friendly and his customer service was exceptional ! More

Car in for service and tires. Waited 2 1/2 hrs before told it would be 3-5 more hours. Had my car 3 days told it would be 3-5 more hours. Had my car 3 days More

4 hours to wait to have car serviced. I was told it would not take long, otherwise I would have dropped car off. After 2 hrs. should have let me know. would not take long, otherwise I would have dropped car off. After 2 hrs. should have let me know. More

I had a great experience working with Jessica. She was communicative and respectful. We were able to negotiate and agreed on a reasonable price for selling my car. communicative and respectful. We were able to negotiate and agreed on a reasonable price for selling my car. More

It was not a good one , generally I am used to some one talking to me about my car since it was my first X talking to me about my car since it was my first X More

Bought a 2011 Tacoma the dealership did maintenance check on vehicle a it was on lot for sale. I asked sales people if the vehicle had been checked out and if there was any issues and was assured vehicle was on vehicle a it was on lot for sale. I asked sales people if the vehicle had been checked out and if there was any issues and was assured vehicle was fine. I took the vehicle to a different Toyota dealership last week for a brake fluid change and was told by the service department that the vehicle needed new brake lines and was not safe to drive they also said that they wouldn’t have put vehicle on lot for sale in that condition. I called Germain and brought vehicle back to get it checked out. Service department called and said it needs almost $3000 in repairs and that they would split the cost with me. I told them I wouldn’t have bought vehicle if I had known it need that much work done to repair it. Call customer service department and BBB and filed a complaint has not been resolved yet. More

Was kinda slow about my parts then once parts came in everything went well .The two ladies that help me was very friendly and the gentleman that was on duty was very knowledgeable 👌 everything went well .The two ladies that help me was very friendly and the gentleman that was on duty was very knowledgeable 👌 More

Craig and Jason were awesome at finding us the right truck for our company needs. Luke and Tom in finance were great at finding us the prefect finance package that worked best for our company. The team truck for our company needs. Luke and Tom in finance were great at finding us the prefect finance package that worked best for our company. The team at Germain Toyota that General Manager Rich Newsom has built is heads above any other dealership that we have dealt with. From our team at H&R Industrial Services we thank you guys for working hard to help us continue to grow our company with a 3rd service truck. Thank you More

3 hours for an oil chang! It sat for 25 minutes before I asked about an eta and the papers had already been printed withthe time on it that'show I know it was 25 additional. I would have appreciated if me a asked about an eta and the papers had already been printed withthe time on it that'show I know it was 25 additional. I would have appreciated if me and my service dog didn't have to wait 3 hours. Don't get me wrong, I understand about being busy and getting behind because of unexpected issues. I get it and really love your place and the people but when my car is done, come me! More

The only thing is they were supposed to call me back about my sensors but didn't. I would still like for someone to contact me about it about my sensors but didn't. I would still like for someone to contact me about it More