Germain Toyota of Columbus - Service Center

My service and recall service was great but it took a lot longer than I ever expected. My service rep Chris Curtis was wonderful and kept us updated. My appointment was at 10am and I didn’t leave with my van longer than I ever expected. My service rep Chris Curtis was wonderful and kept us updated. My appointment was at 10am and I didn’t leave with my van until 4:45. More

Everyone that I had contact with was polite and knowledgeable about my car and what it needed. The Waiting area was pleasant and relatively quiet knowledgeable about my car and what it needed. The Waiting area was pleasant and relatively quiet More

Service representative was rude, and not informative. Rushed us out the door without details of what was done. Had to call back the next day to request paperwork on what was done. Rushed us out the door without details of what was done. Had to call back the next day to request paperwork on what was done. More

Staff was very friendly and professional, got in and out in roughly an hour. Everyone was following proper covid protocol and wearing masks. Waiting area was nice and had wifi, some hand sanitizer around wo in roughly an hour. Everyone was following proper covid protocol and wearing masks. Waiting area was nice and had wifi, some hand sanitizer around would have been a nice addition. More

Wonderful customer service. Thank you for all you Wonderful customer service. Thank you for all you do. The service has been approved for 100% Now we have not only nice car but a perfect customer s Wonderful customer service. Thank you for all you do. The service has been approved for 100% Now we have not only nice car but a perfect customer service. More

Staff was friendly and professional Waiting area was Staff was friendly and professional Waiting area was comfortable clean it also had this for people to do watch tv internet also outlets to charge yo Staff was friendly and professional Waiting area was comfortable clean it also had this for people to do watch tv internet also outlets to charge your phone More

Great work! Friendly people! Awesome customer service. There was an issue with the pricing but it was promptly resolved by management. They did an excellent job with the care for my vehicle. It now looks There was an issue with the pricing but it was promptly resolved by management. They did an excellent job with the care for my vehicle. It now looks and rides just like it did when I made the initial purchase. Thank you all for doing a amazing job! More

My car was taken promptly and returned to me under the projected time frame. I was also called back about a recall and that was taken care of smoothly as well. projected time frame. I was also called back about a recall and that was taken care of smoothly as well. More

Brandon Hood did an excellent job explaining the service work, I will highly recommend Germain to buy a car or service a car. very pleased with everything. work, I will highly recommend Germain to buy a car or service a car. very pleased with everything. More

Thank all of your team. Stay well and I will see you soon. Your crew went out of the’er way to get the job done. Shout out to the torch guy! soon. Your crew went out of the’er way to get the job done. Shout out to the torch guy! More