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Germain Toyota of Columbus - Service Center

Columbus, OH

4.6
899 Reviews

899 Reviews of Germain Toyota of Columbus - Service Center

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October 29, 2020

Brandon Dawson provided great service. He communicated well and in a timely manner. I am happy with the results. Big thanks for the loaner car! More

by Mrast
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brandon Dawson, Billy Blanton
Oct 30, 2020 -

Germain Toyota of Columbus responded

We truly value your business and thank you for taking the time to leave Brandon this kind review. Best Regards, Rich Newsome General Manager

October 29, 2020

I have the utmost respect for this dealership. They are always polite, fast ; accurate in their work. I have been a Toyota owner since 1987 & I wouldn't purchase any other vehicle. I really like my salesma More

by joanlarkins44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Brown
Oct 30, 2020 -

Germain Toyota of Columbus responded

Thank you for your loyalty to Toyota and your positive feedback about your experience with AJ and our dealership. We all look forward to our continued relationship. Please let us know if you need anything. Best Regards, Rich Newsome General Manager

Oct 30, 2020 -

joanlarkins44 responded

You are very welcome. Its always a pleasure to visit Germain Toyota

October 29, 2020

Was quick and fair. Chris Curtis was awesome and kept me updated while getting my tires. The Cashier Marie was very nice when processing my transaction. More

by veronicaazzalina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Hilt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Germain Toyota of Columbus responded

We thank you for sharing your positive and efficient service experience. Best Regards, Rich Newsome General Manager

October 29, 2020

Great dealership! Everything has been top notch from the initial sale to the service. We would highly recommend Germain Toyota for your next automotive need. More

by SHERRYH620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Germain Toyota of Columbus responded

Your complete satisfaction is our ultimate goal. Thank you for this wonderful recommendation. Best Regards, Rich Newsome General Manager

October 29, 2020

Very professional. Teresa was very helpful in getting everything done. She kept me informed of how long the process was going to take. I will continue to use there service department. More

by RLM43147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Germain Toyota of Columbus responded

We appreciate you leaving Teresa and our team this positive feedback and look forward to our continued relationship. Best Regards, Rich Newsome General Manager

October 28, 2020

Would not give me paperwork for some odd reason hiding something didn’t wash my car no automatic alignment estimate that they used to have just not what I expected More

by WHATSAYYEW
Recommend Dealer
No
Employees Worked With
Chris Curtis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Goodman
Oct 29, 2020 -

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your service needs. We sincerely apologize that you did not receive the paperwork regarding your inspection and performed services. Please contact our Service Manager Billy Blanton at bblanton@germainmotorco.com and he will be happy to email you a copy. Billy can also be reached at 614-383-5215. Best Regards, Rich Newsome General Manager

Oct 30, 2020 -

WHATSAYYEW responded

You don’t give people subpar service that filed bankruptcy do you? I left a vm for her with my name, telephone number, and email address and I never heard back. I would like the paperwork for my records. Thank you.

October 28, 2020

Fast and friendly service! They are always ready to help keep your vehicle maintained! We’ve been customers for over 6 years and just bought another RAV4! More

by PaulNedeau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Germain Toyota of Columbus responded

Congratulations on your new Rav4. We thank you for your continued business and kind words. Best Regards, Rich Newsome General Manager

October 26, 2020

The woman who work with me did an excellent job.She was working very quickly and really good care of me. Thanks Theresa and all the people who work on my car. The man who came talk to me sorry I forgot you More

by Saratasyll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Germain Toyota of Columbus responded

We are happy to know you were pleased with your service experience. Thank you for taking the time to leave Teresa and our team this kind review. Best Regards, Rich Newsome General Manager

October 26, 2020

Wonderful customer service. The wait was great. The waiting area was clean and they honored a coupon for me with no hesitation. Wonderful service. I will be back! More

by carlitaann1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Hilt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Blanton
Oct 27, 2020 -

Germain Toyota of Columbus responded

We truly value your business and look forward to working with you again. Best Regards, Rich Newsome General Manager

October 23, 2020

Took longer than it should have for an oil change and tire rotation. Also, requested tire pressure check and doesn't look like it was done since it's not on my receipt and tires still look low. Either th More

by KLALLATHIN808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Goodman
Nov 09, 2020 -

Germain Toyota of Columbus responded

We are sorry to learn your visit wasn't the 5-star experience we work hard to deliver to every guest. Please contact our Director of Customer Experience David Taynor at dtaynor@germainmotorco.com and allow him the opportunity to address these concerns for you. Best Regards, Rich Newsome General Manager

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