Germain Toyota of Columbus - Service Center

Called service department on a Thursday around 4:30 - 5 pm. All I requested was a callback to advise if I needed to schedule a service time or if I could drive in to have tire pressure warning checked. Hav pm. All I requested was a callback to advise if I needed to schedule a service time or if I could drive in to have tire pressure warning checked. Have only had vehicle 4 months Writing this on the following Monday. Have not received a callback. More

Show up for my oil change with several additional recommended services. I initially agreed to do the extra then immediately called back and said I did not want to do them. The dealership wanna head a recommended services. I initially agreed to do the extra then immediately called back and said I did not want to do them. The dealership wanna head and did them anyhow and gave me a minor discount the next day after the work was completed without my permission More

Peeved with service tech. Missed a requested repair, gave excuses. Communication needs improvement. Asked details & could not answer. Work time & cost higher than expected. I excuses. Communication needs improvement. Asked details & could not answer. Work time & cost higher than expected. I More

Thanks again for another positive experience. I am always greeted with a friendly face. Everyone was wearing a mask, workers and customers. Inside customers were seated safely apart. My car was completed in greeted with a friendly face. Everyone was wearing a mask, workers and customers. Inside customers were seated safely apart. My car was completed in a timely manner. I always have my car serviced here. More

Dropped off vehicle at 8:30 AM for complimentary mini detail for receiving bad service from last visit. Never received call that vehicle was ready. When I called I was infornmed that vehicle had been rea detail for receiving bad service from last visit. Never received call that vehicle was ready. When I called I was infornmed that vehicle had been ready. Not pleased at all. More

I was disappointed. My tire warning light was on when I left. The attendant said it would go off in a few miles. I drove home over 40 miles with under inflated tires.... the service record said tire pressu left. The attendant said it would go off in a few miles. I drove home over 40 miles with under inflated tires.... the service record said tire pressure was checked. I asked for an estimate on the trade in value for the vehicle.... never received an answer from the sales representative. More

Everything went fine. I tend not to give any review a perfect score. Would have liked car wash but forgot to ask about it till after leaving. perfect score. Would have liked car wash but forgot to ask about it till after leaving. More

GERMAIN TOYOTA is TOPS!! The people that I have worked with have always treated me with respect and Professionalism!! I like the clean environment that surrounds me! Lucy Green and Buddy Travis keep me c with have always treated me with respect and Professionalism!! I like the clean environment that surrounds me! Lucy Green and Buddy Travis keep me coming back to Germain Toyota!! They have won my Loyalty!! More

They tried to rip me off. Careful they try the bait and switch. Online prices were almost doubled after I showed up and had the service switch. Online prices were almost doubled after I showed up and had the service More

Mrs Teresa Wilson greeted me with a smile and with respect. She and the technician who worked on my car got me in and out in good time. I appreciated that. Thank you for the great service. Kawanis B respect. She and the technician who worked on my car got me in and out in good time. I appreciated that. Thank you for the great service. Kawanis Benson More