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Germain Toyota of Columbus - Service Center

Columbus, OH

4.7
931 Reviews

931 Reviews of Germain Toyota of Columbus - Service Center

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May 06, 2025

Very helpful, professional, and friendly. My car was taken cared of in a timely manner and their prices were reasonable. More

by Jose B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaQuita Allsion
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Germain Toyota of Columbus responded

Thank you for telling us the highlights of your service visit, Jose! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Best Regards, Marcello Frustaci General Manager

May 05, 2025

I have been using Germain for years, buying vehicles and using their service. Have always found them to be upfront and fair. Scott Guinn was the latest service tech working with me and the mechanics to ensu More

by fraley327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Guinn
May 08, 2025 -

Germain Toyota of Columbus responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Scott and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Best Regards, Marcello Frustaci General Manager

May 01, 2025

Tara Farmer greeted me when I arrived, updated me on progress, and helped me select additional maintenance items. More

by labradorlovesong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
May 02, 2025 -

Germain Toyota of Columbus responded

Thanks for letting us know how satisfied you were with Tara's assistance! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as superb. Best Regards, Marcello Frustaci General Manager

April 28, 2025

Competent, used to be excellent. Scott Guinn did a great job. Service tech forgot to reset the electronic 'visit dealer' notice again. Second time in a row. Lack of attention to deta More

by gjknight555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Guinn
Apr 30, 2025 -

Germain Toyota of Columbus responded

Thank you for reviewing your service visit managed by Scott. We appreciate your continued trust, and want to assure you the issue you mentioned is being addressed with our team to avoid any unnecessary inconvenience to you in the future. We sincerely thank you for choosing Germain Toyota for your automotive needs. Best Regards, Marcello Frustaci General Manager

April 27, 2025

Excellent service and communication along with getting back to me in a very timely manner on when my vehicle would be complete. More

by rliddil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Germain Toyota of Columbus responded

Providing excellent service is so important to us here at Germain Toyota of Columbus and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were communicative and got back to you in a very timely manner when your vehicle would be complete. We wish you safe travels until we meet again! Best Regards, Marcello Frustaci General Manager

April 25, 2025

Tara Farmer was excellent She explained everything, went to check on progress when it took longer than expected, and then saved me some money by telling me about a maintenance program to replace the one tim More

by Jkloeber1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Apr 29, 2025 -

Germain Toyota of Columbus responded

We are grateful for you leaving Tara this flawless review! We are pleased to know that she was excellent, explained everything, went to check on the progress since it was taking longer than expected and saved you some money. We hope to serve you again in the future when the time comes. Best Regards, Marcello Frustaci General Manager

April 24, 2025

Mahogany Nolen, was very informative and upfront in keeping me abreast of the issue they were having to get me car service completed in a timely fashion. More

by dcmiller59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Germain Toyota of Columbus responded

Nothing means more to us than your complete satisfaction, so we're happy Mahogany handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment. Best Regards, Marcello Frustaci General Manager

April 22, 2025

Collin Floyd was very kind, helpful and understanding to me. I had a great experience. More

by THarrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Floyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Germain Toyota of Columbus responded

Providing quality and efficient service is so important to us here at Germain Toyota of Columbus and we are glad that Collin's efforts met your satisfaction! We are thrilled to know that he was very kind, helpful and understanding. We wish you safe travels until we meet again! Best Regards, Marcello Frustaci General Manager

April 20, 2025

Mahogany does such an excellent job every time I visit. She goes above and beyond to make sure I leave a satisfied customer. Kudos to her and the team for taking care of my car. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Germain Toyota of Columbus responded

Bobby, We are grateful for you leaving Mahogany this wonderful review! We are pleased to know that she did an excellent job as always and went above/beyond to make sure you left satisfied. We look forward to continue serving you in the future when the time comes. Best Regards, Marcello Frustaci General Manager

April 16, 2025

I take both of my Toyotas to Germain for service. Mahogany Nolen is a fantastic service advisor. More

by Jeffmartin918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Germain Toyota of Columbus responded

Thank you for your kind review, Jeff! We truly appreciate your continued business, and we're glad Mahogany has always taken such great care of you and your vehicles. Thank you for making Germain Toyota your #1 choice for service! Best Regards, Marcello Frustaci General Manager

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