Germain Toyota of Columbus - Service Center

Good service. CJ did an excellent job explaining everything. Always take my car to Toyota West. CJ did an excellent job explaining everything. Always take my car to Toyota West. More

They have done well for me in the past with general service, but this last visit to them was inexcusably awful. 1. At my 60,000 mile service (which included an oil change) they tightened the filter service, but this last visit to them was inexcusably awful. 1. At my 60,000 mile service (which included an oil change) they tightened the filter case so tight that 2 different oil change places refused to remove it for fear of breaking it. This apparently means that I can ONLY get oil changes at the dealership now - if they overtightened it last time, how am I supposed to trust that they didn’t over-tighten it this time? 2. From check-in to leaving the lot was 2 hours 15 minutes. No oil change takes that long, and that was literally the only service I was getting. Either their technicians are working incredibly slowly or, more likely, they haven’t hired enough technicians to cover their needs and they have techs working on multiple cars at the same time. I might be more inclined to accept this, if there weren’t only five people in the waiting room when I arrived, and if I had not scheduled the service beforehand. If you can’t do the service in a reasonable time, don’t say on the website that service is available to schedule at that time. 3. My service representative did apologize when I arrived about having to wait 5 minutes to even speak to her, and said “It’s one of our craziest weeks.” Later, when she offered me additional service I asked if things would be more calm if I scheduled in a month or two. “No - it’s been this busy as long as I can remember.” Sounds like either mismanagement or a lack of staff, no? How can it be “one of your craziest weeks” and also “always like this”? 4. The TV in the waiting room was BLARING and kept showing every 20 minutes a video of someone turning a vase out of clay - meaning the mechanical grinding of the motor ECHOED through the waiting room, making it impossible to concentrate on anything other than the stupid TV. 5. At least twice, I heard staff members loudly complaining to the cashiers at the desk (in the same room as the customers) that they either hadn’t had a day off in a long time (27 days, one of the techs said) or that the Service Manager, Mr. Blanton, was openly favoring employees by granting them extra time off. I really couldn’t care less about the office politics of Germain Toyota, but having it loudly explained as I tried to answer emails on my phone made it clear that there’s a toxic work environment there , which I’m not particularly interested in supporting. 6. This is fairly minor, but I have brought my car to this dealership at LEAST 5 times since I purchased it. Yet, every single time they claim to not be able to find it under my name and phone number and I have to dig through my email for the phone number of the person who sold it to me. Like…is it just impossible for their system to imagine that a non-leased vehicle might possibly belong to someone different than who purchased it from the dealership? It’s incredibly irritating and further shows a work culture of just not caring about the customer. Anyway, to be fair I can’t really complain about the service itself, but literally everything else about the experience of bringing my car here is annoying, uncomfortable, and does it’s best to let me know that the techs and service advisors are unhappy with their work conditions. I wish I could say I’ll never return but, as I said earlier, apparently I can’t get service done anywhere else. Sigh. More

Pray you don't have to get your car serviced. They left my car unlocked and items were stolen and my car damaged. Billy Blanton did nothing to help me. He's the so called service manager. They left my car unlocked and items were stolen and my car damaged. Billy Blanton did nothing to help me. He's the so called service manager. More

My car's blind spot monitor hasn't worked since the day I bought it. I've taken it to Germain Toyota to get it fixed multiple times over the past several months, but they weren't able to fix it because appar bought it. I've taken it to Germain Toyota to get it fixed multiple times over the past several months, but they weren't able to fix it because apparently they only have one person who knows how to fix that issue (super questionable in and of itself) and he wasn't available. I took it in to try again today and had a horrible experience. Instead of just fixing the problem, they blamed it on a broken taillight cover, and -- I kid you not -- pointed at dirt on the bumper and said that was proof of damage to the bumper, therefore meaning it wouldn't be covered under warranty and I would need to pay $600-$1000 to fix it. On top of all of this, the guy I dealt with (Matt) was super rude and condescending from the beginning. Basically, instead of taking responsibility for an issue that I brought to their attention months ago, they looked for every cosmetic defect on the car to point to as proof that the issue was caused by outside damage. Zero out of 10. Would not recommend. More

I was beyond pleased with the service I got here. Cory was extremely helpful and polite! Gabby at the front desk was too! I would recommend them to everyone!!! Cory was extremely helpful and polite! Gabby at the front desk was too! I would recommend them to everyone!!! More

My husband and I used Germain Toyota to sell our two vehicles. We received nothing but the best service from Beau and her team! Great prices and they were quick and efficient! Even paid for us an UBER t vehicles. We received nothing but the best service from Beau and her team! Great prices and they were quick and efficient! Even paid for us an UBER to go home More

This is the absolute worst dealership to ever take your car too. The service managers lie and tell you that they are waiting on parts while having your car for 2 months. Then the day I pick it up I go to s car too. The service managers lie and tell you that they are waiting on parts while having your car for 2 months. Then the day I pick it up I go to start the car up and the battery was dead. I get a jump and abs soon as my car starts I can tell the motor is blown up. This is the second time in 6 months that I left my car with Toyota and it was worse picking it up then how I dropped it off. They lie all the time and the technicians are new and terrible. More

First - I'd give a 5 based on my last service experience. But want to include my purchase experience from 9 mo ago...which deserves maybe a 2 star. Service - Matt was incredible. Appt scheduled for routi But want to include my purchase experience from 9 mo ago...which deserves maybe a 2 star. Service - Matt was incredible. Appt scheduled for routine maintenance, engine light came on a couple of days before appt. Found rodent damage (never knew it was possible). Learned from Matt that it's not covered by service agreements, but insurance usually covers it. I had a vacation planned and had to have my car in time to go 1.5 weeks away. Matt coordinated with my insurance co, talking to a few people, and kept me informed to ensure I got my car back in time. Kudos to my ins co too! I've brought more than one vehicle to this service and always satisfied. Extra kudos to Matt because he went above and beyond for me. Purchase - Saw evidence vehicle not cleaned, requested a couple of times, and was promised a couple of times that it would be detailed and it never was. Finance (Demetrius) was not clear of how costs were determined. Was very difficult to figure out how everything was determined. Felt rushed to finish up because it was late in the evening. For extra service agreements told 'it will only add (a couple of dollars) on monthly payment', but ends up being thousands to bottom line total (buyer beware). Finance didn't seek the best financing for me, I had to ask about other plans. Finance assumed of the type of service agreement I would want, and I had to request they change it when going over info. Made several calls to get explanations about the bottom line costs and how everything added up. Still not happy with what it ended up being, but stuck with it. More

The service advisor Chris Curtis was very professional and knowledgeable he also explained what the problem was and what they did to fix the problem. The customer relations manager Mahogany Nolen was pro and knowledgeable he also explained what the problem was and what they did to fix the problem. The customer relations manager Mahogany Nolen was professional and nice she explained all the paperwork in detail made it easy to understand. More

I'd give 0 starts if possible. Partially my fault for not noticing but they installed the wrong oil filter/cartridge on every oil change. This was on a Lexus which is just a Toyota with a different badg not noticing but they installed the wrong oil filter/cartridge on every oil change. This was on a Lexus which is just a Toyota with a different badge (Toyota 2GR-FSE engine). With cartridge oil filters, if the filter is the incorrect size, it will not filter the oil correctly. A filter that is too short will allow the oil to bypass the filter, essentially the same as no filter installed. This will lead to oil contamination issues and eventually lead to premature engine wear and early failure. This is unacceptable when paying "professionals" for a service. They used the YZZA1 filter and not the YZZA2 filter (that also comes in the YZZA5 filter kit). Due to a third party warranty I unfortunately must take my car to a certified SAE mechanic for oil changes so I thought taking it to the parent company (Toyota) would be a no-brainer. Turns out this is not the case. I have spent half my day attempting to contact Germain and finally sent an email to Toyota of North America in an attempt to discuss what to do from here. Germain was friendly and had good service deals..... but that's where anything positive about my experience ends. Lastly, EVERY TIME it takes at least an hour and the last time almost two hours to perform a "simple" oil change. I arrived 15 minutes prior to my scheduled time as well.... this wasn't a walk in. More