Germain Toyota of Columbus - Service Center

Great service experience and super nice staff. Mahogany Nolen went over and beyond to help me twice in the last couple of months to process my service fee payments. I did not have my Toyota Credit Card wit Nolen went over and beyond to help me twice in the last couple of months to process my service fee payments. I did not have my Toyota Credit Card with me but she called the company to help process my payment. Very dedicated customer service •. More

I took my car for service this morning at Germain Toyota of Columbus. The atmosphere was awesome, Mahogany was patient and friendly while processing my car rental and responding to incoming phone calls. It of Columbus. The atmosphere was awesome, Mahogany was patient and friendly while processing my car rental and responding to incoming phone calls. It was very clear she is committed to providing great customer service. More

Both of the people who helped me were awesome! They were kind and went above and beyond to help me out. They were personable and super nice. If you need help with anything, get help from Mahogany and Jared! kind and went above and beyond to help me out. They were personable and super nice. If you need help with anything, get help from Mahogany and Jared!! More

I was given great service and for a wonderful act of kindness in the service and administration dept. I give them a rating of 150%. kindness in the service and administration dept. I give them a rating of 150%. More

I recieved great customer service at the service desk from Mahogany. She is friendly personable and knows her job well. Been in the service business myself for many years and can tell you she is an asset from Mahogany. She is friendly personable and knows her job well. Been in the service business myself for many years and can tell you she is an asset to your dealership! Don't let her get away. More

Very disappointed in the timing I was there for an oil change only. My truck was delivered to the exit door after approx 55 minutes, and was there an additional 35 minutes until the service man returned t change only. My truck was delivered to the exit door after approx 55 minutes, and was there an additional 35 minutes until the service man returned to his desk. This is to long to wait for an oil change. John Moore More

I took my Highlander in to be checked because the Tire Pressure Monitoring System Warning Light came on. Went to a gas station to put air in and discovered that the right back tire valve was missing a ca Pressure Monitoring System Warning Light came on. Went to a gas station to put air in and discovered that the right back tire valve was missing a cap. The TPMS light went off, then I called GT and went to pick up the cap. Everything seemed fine then the next noticed that the light was back on. Put more air in all tires, but the light didn't go off. Called GT for an appointment and took it in. Was told that a hole was discovered. The tech said it could be repaired from the inside using foam. Haven't had any more problems and hope it'll last for a good while since it's only a 2019. I appreciate the timely and courteous service! Thank you, Jacqueline Stephens More

The service advisor greeted me promptly, I asked for an oil change and a quote on new tires. She came back and let me know the brake fluid needed changed and the throttle body needed cleaned. ( I kind of oil change and a quote on new tires. She came back and let me know the brake fluid needed changed and the throttle body needed cleaned. ( I kind of knew tge throttle body needed cleaned it was running slightly rough at idle. I agreeded to the throttle body cleaning and the brake fluid would have to wait. She got me an estimate on the tires. They were more than I could afford and chose to get the tires elsewhere. Not once did she try to pressure me into getting service I could not afford at the time. She also stated the battery still holding a charge but weak. I had to hold off of that as well. She was great, (I can't remember her name) but I believe she is the only female service advisor. I will be sure to ask for her when I schedule my next service appointment for the other service. Thank you for being a quality dealership. From the purchase of my car to the service, I have always be respected. There was no pressure when I purchase my vehicle either. I would definitely recommend Germain Toyota. Thank you for letting me know my business is important. Linda Tanner-Ibitoye More

I bought my first new car at Germain Toyota in 2014. I always get my oil change & service here. Great and fast service very friendly large waiting area always get my oil change & service here. Great and fast service very friendly large waiting area More