Gervais Ford

Didn't get what I asked for and they blamed me for it. Asked for an oil change and a tire rotation. Just got an oil change. Service claimed, 'I didn't ask for tire rotation.' Then i said isn't it recomm Asked for an oil change and a tire rotation. Just got an oil change. Service claimed, 'I didn't ask for tire rotation.' Then i said isn't it recommended to rotate tires with oil changes anyway? He said,' we only do what our customers ask for'. I want my car serviced by someone who takes an interest in my car to ensure it is maintained properly. I'm not the expert. I expect my dealer to be. I will be going elsewhere for service and my next purchase. More

Mike SAVED the (Scary) Day for me! We were 5 hrs from home and 3 hrs from our destination when the icon for "Service Engine Soon" light came on! We learned we were about 15 minutes fro We were 5 hrs from home and 3 hrs from our destination when the icon for "Service Engine Soon" light came on! We learned we were about 15 minutes from Gervais Ford in Ayer, MA. When I called, Mike, in the Service Department encouraged us to come on in, and he'd take care of us. That he did! He immediately put the instrument on my 2014 Fusion, determined the problem, solved the problem, and sent us on our SAFE way to our destination. It had been a scary situation for me, not knowing if I should even drive w/that iron illuminated! Mike (Gould) was professional, knew his business, and very calming! I commended Mike to Dean, the Service Manager, and we were so very appreciative of how well we were treated! In NO time, we were safely on our way. Exceptional Service!! THANK YOU VERY MUCH! marsha/dick More

Awesome the greatest service and attention to detail ! Everyone at Gervais Ford was attentive, helpful and knowledgeable especially John, Matt and Ryan. John made my wife and I feel special. We would cert Everyone at Gervais Ford was attentive, helpful and knowledgeable especially John, Matt and Ryan. John made my wife and I feel special. We would certainly buy at Gervais Ford again. More

Fantastic John answered all our question and provide as much test drive we needed. Very skilled car person and friendly sales person. I would hire him to work i John answered all our question and provide as much test drive we needed. Very skilled car person and friendly sales person. I would hire him to work in my sales team. More

actually enjoyed going there I actually have enjoyed doing business with Gervais Ford. I do know that I have been going there for more than 20 years and never had an issue with an I actually have enjoyed doing business with Gervais Ford. I do know that I have been going there for more than 20 years and never had an issue with anyone. Enjoyed working with John Delaney, found him very good person, as well as a pleasant person to deal with. Also enjoyed dealing with Matt, as well as even people that I was not purchasing my car from. Everyone seem very pleasant. I have been very happy with ford place for years. Also want to mention I loved my new Mustang!!!!!!!!! More

THE best dealership to buy your next car I am always amazed how easy, smooth, and laid back buying a vehicle here is. I was fortunate to have John Delaney as my sales professional. He goes I am always amazed how easy, smooth, and laid back buying a vehicle here is. I was fortunate to have John Delaney as my sales professional. He goes ABOVE And BEYOND and goes out of his way to accommodate me. Thanks Gervais! More

Great Sales Staff & Great Dealership John Delaney has assisted us with the purchase of our new F250 truck and Explorer. He is very knowledgeable about all the Ford products and the car bu John Delaney has assisted us with the purchase of our new F250 truck and Explorer. He is very knowledgeable about all the Ford products and the car buying process. He makes car buying as painless as possible. All-around good guy and we will return to him for our next purchase. More

Great service, awesome staff! Bill was excellent to work with and facilitated everything we needed to purchase our new transit connect. As a small business owner being always shor Bill was excellent to work with and facilitated everything we needed to purchase our new transit connect. As a small business owner being always short on time, Bill was prompt, followed up and kept things moving forward. Even delivered the vehicle right to the shop! If you're in the market for a new vehicle, check out Gervais, you wont be disappointed. More

It was awesome Kevin was an absolute pleasure to work with. He is not only professional, but also personable. He made buying my new truck an easy and stressless expe Kevin was an absolute pleasure to work with. He is not only professional, but also personable. He made buying my new truck an easy and stressless experience. More