Gervais Ford

Quick and professional - above and beyond I was recently in for some quick service and the tech noticed I had new license plates in the passenger seat so he took the initiative to check the re I was recently in for some quick service and the tech noticed I had new license plates in the passenger seat so he took the initiative to check the registration and installed them for me. Thank you!!!! More

Prompt, courteous service. Came in for service because "low tire pressure light" came on. Thought it was simply due to the extreme cold we have been having lately. Wanted to hav Came in for service because "low tire pressure light" came on. Thought it was simply due to the extreme cold we have been having lately. Wanted to have it checked out to make sure it wasn't something more serious. They found a nail that was the cause. This put my mind at ease because this is my wife's car and I didn't want her to get stranded if was more than slight air pressure change due to cold. More

Saturday morning service I was a little leery about getting an oil change on a Saturday morning. It was busier than what I’m accustomed to, but they stuck to the time they es I was a little leery about getting an oil change on a Saturday morning. It was busier than what I’m accustomed to, but they stuck to the time they estimated and I was on my way in less than an hour even with a tire rotation. More

Quality of service I had an issue will my 2013 F150 4x4 radio cutting out. First issue is that it's not to old at all for he radio to go bad. They checked it out and s I had an issue will my 2013 F150 4x4 radio cutting out. First issue is that it's not to old at all for he radio to go bad. They checked it out and said I did need to get a new one, but they never replaced the fuse panel. Ordered a new radio and that one turns out to be bad as well, and they didn't replace the dress panel cover. Ok next radio is ordered and comes in, so set up an appt. for 9am and I did note that I would wait as it only takes 2 hours to complete, but then when I arrived they said they would get me in as soon as possible, so why state a 9 o'clock apt? After all this all I get was sorry for the inconvenience, Mark More

Always a good experience. Friendly, fast and competent service at a good price. I like thinking that even routine maintenance like an oil change is being done by a real mechani Friendly, fast and competent service at a good price. I like thinking that even routine maintenance like an oil change is being done by a real mechanic.. More

Excellent service We bring our company vans to Gervais for service. The work is always done quickly and correctly and there is never a hassle over appointment times. We bring our company vans to Gervais for service. The work is always done quickly and correctly and there is never a hassle over appointment times. More

Purchased new F-150, twice I bought a new 2018 F-150 at Gervais. One week and 300 miles in the engine died. This is obviously not what you expect when buying a new truck. The I bought a new 2018 F-150 at Gervais. One week and 300 miles in the engine died. This is obviously not what you expect when buying a new truck. There was a defective part in the engine, nothing to do with Gervais Ford. From the moment I broke down they were there to help me. Dean Farnum in service made sure I knew what to expect during this process (as best as he could as this is not a normal situation). He made sure I had a loaner car which they brought to my home to minimize my inconvenience. He also kept me informed as he was dealing directly with Ford. I wasn't comfortable taking back the truck even with a new engine. Gervais and Ford then gave me the option to get a new truck. John Toomey in sales took over from here. John was able to locate a new F-150 with the same (actually slightly better) options I had. They then swapped out the new one for the old. The process on their end was much more complicated than just swapping the vehicles but they made sure it was a simple process for me. It was obviously the right thing to do but Gervais went above and beyond. I've had interactions with several people at the dealership during this process (Dean in service, John Toomey and Gloria Coffin in sales) and it was clear that my total satisfaction was a top priority. I would highly recommend them. More

First rate Service Center The quick service of the Works is very good value for the money. You also get points for each trip using the service quick lube which saves yo The quick service of the Works is very good value for the money. You also get points for each trip using the service quick lube which saves you money. In and out in an hour on a saturday. Very pleased with the service. More

Sticker,oil change, tire rotation. Paperwork and description of work to be done was quickly completed. Work was fairly quickly done and well done. The Quick Lane team did a great prof Paperwork and description of work to be done was quickly completed. Work was fairly quickly done and well done. The Quick Lane team did a great professional job. More

Customers needs always come first They go out of their way to make everything right. Bill Adamson and the other sales guys are great, 2 cars purchased from there...many more to come! They go out of their way to make everything right. Bill Adamson and the other sales guys are great, 2 cars purchased from there...many more to come! Finance through JJ is easiest process ever. This is not the typical car dealer "let me check with my manager". Bill will give you the numbers without an ounce of run around. How often can you find an owner running the service side? At Gervais you can. Mike and his team will take care of everything your vehicle needs! They'll treat you like family. More