Gervais Ford

outstanding very happy with service and truck Just purchase my Ford F-150 XLT at Gervais Ford, could not be happier. Great price, great customer service, I have already recommended a co-worker to Just purchase my Ford F-150 XLT at Gervais Ford, could not be happier. Great price, great customer service, I have already recommended a co-worker to go see John. More

Dream Car Gloria made buying my first new car so easy! I went in told her what I wanted and a week later it was mine! I definitely recommend Gervais Ford they m Gloria made buying my first new car so easy! I went in told her what I wanted and a week later it was mine! I definitely recommend Gervais Ford they make it such a easy and exciting process! More

Superior service This is my second vehicle getting from Gervais Ford. I have leased both cars. The transition to finding a car I like to getting the keys to the new ca This is my second vehicle getting from Gervais Ford. I have leased both cars. The transition to finding a car I like to getting the keys to the new car was painless, expect the monthly payments are always to my disliking. More

Quick and professional - above and beyond I was recently in for some quick service and the tech noticed I had new license plates in the passenger seat so he took the initiative to check the re I was recently in for some quick service and the tech noticed I had new license plates in the passenger seat so he took the initiative to check the registration and installed them for me. Thank you!!!! More

Prompt, courteous service. Came in for service because "low tire pressure light" came on. Thought it was simply due to the extreme cold we have been having lately. Wanted to hav Came in for service because "low tire pressure light" came on. Thought it was simply due to the extreme cold we have been having lately. Wanted to have it checked out to make sure it wasn't something more serious. They found a nail that was the cause. This put my mind at ease because this is my wife's car and I didn't want her to get stranded if was more than slight air pressure change due to cold. More

Saturday morning service I was a little leery about getting an oil change on a Saturday morning. It was busier than what I’m accustomed to, but they stuck to the time they es I was a little leery about getting an oil change on a Saturday morning. It was busier than what I’m accustomed to, but they stuck to the time they estimated and I was on my way in less than an hour even with a tire rotation. More

Quality of service I had an issue will my 2013 F150 4x4 radio cutting out. First issue is that it's not to old at all for he radio to go bad. They checked it out and s I had an issue will my 2013 F150 4x4 radio cutting out. First issue is that it's not to old at all for he radio to go bad. They checked it out and said I did need to get a new one, but they never replaced the fuse panel. Ordered a new radio and that one turns out to be bad as well, and they didn't replace the dress panel cover. Ok next radio is ordered and comes in, so set up an appt. for 9am and I did note that I would wait as it only takes 2 hours to complete, but then when I arrived they said they would get me in as soon as possible, so why state a 9 o'clock apt? After all this all I get was sorry for the inconvenience, Mark More

Always a good experience. Friendly, fast and competent service at a good price. I like thinking that even routine maintenance like an oil change is being done by a real mechani Friendly, fast and competent service at a good price. I like thinking that even routine maintenance like an oil change is being done by a real mechanic.. More

Excellent service We bring our company vans to Gervais for service. The work is always done quickly and correctly and there is never a hassle over appointment times. We bring our company vans to Gervais for service. The work is always done quickly and correctly and there is never a hassle over appointment times. More

Purchased new F-150, twice I bought a new 2018 F-150 at Gervais. One week and 300 miles in the engine died. This is obviously not what you expect when buying a new truck. The I bought a new 2018 F-150 at Gervais. One week and 300 miles in the engine died. This is obviously not what you expect when buying a new truck. There was a defective part in the engine, nothing to do with Gervais Ford. From the moment I broke down they were there to help me. Dean Farnum in service made sure I knew what to expect during this process (as best as he could as this is not a normal situation). He made sure I had a loaner car which they brought to my home to minimize my inconvenience. He also kept me informed as he was dealing directly with Ford. I wasn't comfortable taking back the truck even with a new engine. Gervais and Ford then gave me the option to get a new truck. John Toomey in sales took over from here. John was able to locate a new F-150 with the same (actually slightly better) options I had. They then swapped out the new one for the old. The process on their end was much more complicated than just swapping the vehicles but they made sure it was a simple process for me. It was obviously the right thing to do but Gervais went above and beyond. I've had interactions with several people at the dealership during this process (Dean in service, John Toomey and Gloria Coffin in sales) and it was clear that my total satisfaction was a top priority. I would highly recommend them. More