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Gervais Ford

Ayer, MA

4.5
469 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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5 Littleton Rd

Ayer, MA

01432

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Showing 469 reviews

December 07, 2017

First rate Service Center The quick service of the Works is very good value for the money. You also get points for each trip using the service quick lube which saves yo More

by tam46530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Mullins
Dec 13, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best to get you and your car back on the road quickly and safely. I am glad we could do that for you. Thank you again for choosing Gervais Ford for your Service.

December 05, 2017

Sticker,oil change, tire rotation. Paperwork and description of work to be done was quickly completed. Work was fairly quickly done and well done. The Quick Lane team did a great prof More

by willy12nu69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 13, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best in our Quick Lane to get you and your car back on the road Quickly and safely. Plus, it is our goal to keep you informed along the way. I am glad we could do that for you. Thank you again for choosing Gervais Ford for your Service.

December 04, 2017

Customers needs always come first They go out of their way to make everything right. Bill Adamson and the other sales guys are great, 2 cars purchased from there...many more to come! More

by BCASEY758
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Santoro
Dec 12, 2017 -

Gervais Ford responded

Thank you so very much for choosing Gervais Ford and thank you for the wonderful review. We do our best to deliver the best to you with every visit. Bill and JJ are wonderful examples of that. Keeping clients informed and helping them choose the option best for them. We are client centered and even our owners chip in to be a part of the day to day operations to help keep everything on track. Thank you for choosing gervais Ford and we are so glad we are able to be your Automotive Guide.

November 29, 2017

Welcoming and comfortable atmosphere at Gervais Ford. My salesperson Gloria was knowledgeable and very comfortable to interact with. I felt she as well as John and Matt the business manager and financing More

by tsheridan1959
Recommend Dealer
Yes
Employees Worked With
Matt in finance., Gloria Coffin, John Toomey
Nov 30, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford and thank you for the wonderful review. We do our best to give you a wonderful car buying experience. We know its not something everyone looks forward to. So we strive to be a guide rather than a seller, we want you to have all the choices available so that you can make the informed choice that's best for you. We are so glad our team was an excellent example of that for you. Thank you again for choosing Gervais Ford.

November 24, 2017

Very easy to buy from Gervais Gervais has been a family run business for many years. The quality of service you receive there is low pressure and high value. Very highly recommende More

by Ford Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Rosenlund
Nov 27, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, we consider ourselves Automotive Specialists that are here to guide you. We want you to have choices and to make the choices that best fit you. I am so glad we could give you that experience. Thank you again for choosing Gervais Ford.

November 23, 2017

Quality Experience Great to do business with, very helpful, and went about & beyond!! Looking forward to having my new vehicle serviced and maintained by Gervais Ford. T More

by dlagoy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Santoro, Mathew Rosenlund, Jeremy Fermanian
Nov 27, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford. We like to make sure that you are happy, and that we help you enjoy the car buying experience by doing everything we can to make the process easy, well explained and get it all done for you before you leave the dealership. Thank you for choosing Gervais Ford and we look forward to seeing you for Service...not too soon.

November 20, 2017

Always great! Service center always professional, accommodating and pleasant. The workmanship superb. That’s why I go 45 minutes away to not the neatest but the bes More

by Ella1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Toomey
Nov 20, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. Thank you for being apart of the Gervais family and coming a distance to see us. We do our best to provide excellent service. With all of our certified Techs and Master Techs we can handle nearly anything that comes in the door. I am so glad we can continue to offer you excellent service. Thank you again for choosing Gervais Ford for your service.

November 18, 2017

Top rated dealer experience Bill Adamson, my salesman went above and beyond to get the vehicle I wanted. I love my new vehicle and I recommend anybody who wants a new vehicle to More

by Doug EM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Rosenlund
Nov 20, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford. We know the car buying experience can be crazy. We do our best to make the process as easy as possible. It is excellent that Bill was a great example of that for you. Bill is one of our best automotive guides and will be with you for the life and of your vehicle and beyond. Thank you again for choosing Gervais Ford.

November 16, 2017

GOOD JOB Found the problem under stood it and solved it, with great service and on time as state a with no surprises, I will be back thank you. More

by SCHEIPERSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We are so glad we could provide you with excellent service. We do our best to get the job done right and to make sure everything is clearly explained so that you know your options and can choose the best for you. Thank you for choosing Gervais Ford, and thank you for allowing us to be your automotive guide.

November 13, 2017

2012 Focus Brakes and Rotors So I'm the guy all my friends at work make fun of for supposedly getting taken advantage of when going to the dealer for service.... This couldn't be More

by Trumpy959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of the Quick Lane staff I'm not sure of there names?
Nov 17, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service and thank you for the wonderful review. We do our best to get you and your vehicle quickly and safely back on the road, and save you some money at the same time. Thank you for choosing Gervais Ford, and thank you for allowing us to be your automotive guide

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