Gervais Ford

Great customer service and place! Quick service and the best customer service. I was told it would take about 1h30 hrs and I was out in 45min. I really appreciate the quick service as Quick service and the best customer service. I was told it would take about 1h30 hrs and I was out in 45min. I really appreciate the quick service as I had my 11 month old with me! More

Professional, friendly, helpful I have been going there 8 years for service on my car and have Always had a positive experience. I would recommend them to everyone. I have been going there 8 years for service on my car and have Always had a positive experience. I would recommend them to everyone. More

Quick turn around on a great car I saw a car i was interested in from the rotary and needed to replace my old car in a pinch, i inquired online and Gloria answered promptly and help a I saw a car i was interested in from the rotary and needed to replace my old car in a pinch, i inquired online and Gloria answered promptly and help arrange a test drive despite the fact that the dealership was having a large Halloween event for kids the same day. Additionally, due to my constricted schedule they were also willing to delay pickup of my new vehicle if needed and went the extra mile to deliver me extra set of tires/wheels to my house. More

Gervais Ford was a Great Choice We just purchased a new 2018 Ford Fusion Hybrid Platinum from Gervais Ford in Ayer MA. The purchase was handled by Gloria Coffin who used her knowledg We just purchased a new 2018 Ford Fusion Hybrid Platinum from Gervais Ford in Ayer MA. The purchase was handled by Gloria Coffin who used her knowledge and experience to help us narrow down our selection to a Platinum from several other options. This process was very smooth and pleasant from start to finish. We were quoted a price based on our trade-in and pricing incentives based on a 2017 model year Ford Fusion Hybrid Platinum in Ruby Red Clear coat, a color my wife insisted on. We thought the deal was done until we received a call saying that Ford would not be producing any more of the 2017 model and asking if I would like to change the order to a 2018 model. I asked if it would be at the previously quoted price and the answer came back to me saying "Yes. We will stand behind the quoted price". We had a great price on a great car and now getting a car one model year newer for that same price was icing on the cake. At first I feared that this was an opportunity to raise the price, but this was certainly not the case. I felt that the Gervais crew held to the quoted price as a commitment to a customer. It was a good feeling to deal with such a company. I picked up the new car during a severe storm which made the crew at Gervais work through difficulties, like a storm related power outage, to prepare and ready my vehicle to have it ready as promised. I notice and greatly appreciate their "can do" attitude. I am recommending Gervais Ford to all my friends and relatives and anyone who comments on our beautiful car. -Patrick More

Knowledgeable professional staff John Delaney was very helpful and professional. Took the time needed to answer all of my questions. I never felt pressured unlike at other dealershi John Delaney was very helpful and professional. Took the time needed to answer all of my questions. I never felt pressured unlike at other dealerships. More

Maganamous The knowledge of my vehicles is in the hands of Gervais Ford. What better people to have to maintain and service my vehicles. They are part of my fa The knowledge of my vehicles is in the hands of Gervais Ford. What better people to have to maintain and service my vehicles. They are part of my family, my inner circle. I trust their judgment and I trust their work. It is so nice to drop in and say, I need you. They have always been there for me. 34 years of being there. When I get the "stewpot" on my Taurus they take care of it with no charge. You ask what is a "stewpot", the little icon that pops up and reminds me that my tires are low in air. I am a senior woman who knows to put gas in the car, change your oil regularly, rotate the tires. Gervais Ford makes it so all that I have to do is start my car and I am off in a safe reliable car. Thank you Ford and thank you to my family at Gervais. More

Great experience from start to finish I just bought a new Ford F-150 at Gervais Ford. I initially inquired about the truck online where I set up an appointment for a test drive. The sales I just bought a new Ford F-150 at Gervais Ford. I initially inquired about the truck online where I set up an appointment for a test drive. The salesperson (Gloria) then reached out directly to make sure the online experience was ok and to see if I had any questions prior to coming in. The day of my test drive they had the truck ready for my arrival. When I was back from the test drive they had completed the review of my trade-in and had all the paperwork ready if I wanted to move forward. With all that said there was no pressure to move forward which I appreciated. The price for the new truck as well as my trade-in where very fair based on my online research prior to coming in. I decided to move forward and the rest of the experience was great. Matt in Finance was very easy to deal with and the truck was ready when I had asked. More

Very attentive, informative and responsive We were met immediately by a salesperson. Jeremy listened to our requirements and met them perfectly. The entire process was simple and efficient. We We were met immediately by a salesperson. Jeremy listened to our requirements and met them perfectly. The entire process was simple and efficient. We are pleased. More

Outstanding customer service at every corner of the deal Sales team and up front honest deal for second lease/purchase with this dealership. Owner personally thanked me for choosing Gervais Ford. In the wo Sales team and up front honest deal for second lease/purchase with this dealership. Owner personally thanked me for choosing Gervais Ford. In the words of General MacArthur "I shall return". More

Continued satisfaction I have bought 9 vehicles since 1993 from Gervais and recommended friends who have bought over a dozen. They are great people to work with. I have bought 9 vehicles since 1993 from Gervais and recommended friends who have bought over a dozen. They are great people to work with. More