Gervais Ford

Purchase of Explorer My husband has bought many trucks from this dealership. I have bought several vehicles from this dealer. Gervais Ford is a dealership that you will fi My husband has bought many trucks from this dealership. I have bought several vehicles from this dealer. Gervais Ford is a dealership that you will find to be very honest. They have always been very fair and are very willing to take the time to answer all questions. Buying a vehicle is not always a pleasant experience but Gervais Ford makes the experience as pleasant as possible. More

no hassle Sold me a leftover truck at an AWESOME price and gave me an even more AWESOME trade in value. John Delaney was pleasant to work with and did more for Sold me a leftover truck at an AWESOME price and gave me an even more AWESOME trade in value. John Delaney was pleasant to work with and did more for me than expected. More

Not the level of service I expected Not everything was completed as requested, paperwork was not given, and they were suppose to call me the next day to make an appointment it was not Not everything was completed as requested, paperwork was not given, and they were suppose to call me the next day to make an appointment it was not done. More

Loyal Geravis Customer Extremely Disappointed I had taken my car to get its oil change and was driving home when a light came on that said pre-collision assist sensor was no longer available. I th I had taken my car to get its oil change and was driving home when a light came on that said pre-collision assist sensor was no longer available. I thought nothing of it and figured there was dirt or something blocking the sensor. It continued to happen and thought I should get it checked out in case something needed to be fixed as it was still under warranty (2016 Ford Explorer bought brand new). I dropped the car off and received a call later that day from Mike telling me that a sensor needed to be replaced but it was not under warranty as the car was clearly in an accident. I was in shock as I am the only one who drives the vehicle and would have remembered getting in an accident. Then I was informed that if I wanted it fixed it would cost me just under a $1,000. Of course now I am extremely upset as I know I was not in an accident and this sensor light never came on until after I left the dealership after it got an oil change. I cannot be certain that this "accident" happened at the Gervais dealership but there is a strong possibility that it could have considering my vehicle was fine before I brought it for that oil change. I returned to the dealership to get my car and view the damage the that they had found and it appeared to be a little scuff on the bumper that I would have never suspected to be a $1,000 repair. They could not honor the warranty on my brand new car because of that scuff. As loyal Gervais customer and Loyal Ford Customer I was extremely disappointed. Our family has bought 5 vehicles through the Gervais dealerships (Lincoln, Kia, and Ford). We have also been loyal Ford customers and over the years have had over 14 Ford vehicles. I am thoroughly disappointed with the service that I received at Gervais. More

Quick and effecient warranty work Quickly agreed to my initial assessment of bad front wheel bearings on my Explorer just as the power train warranty was about to expire, took care of Quickly agreed to my initial assessment of bad front wheel bearings on my Explorer just as the power train warranty was about to expire, took care of me. More

No Pressure Was never pressure to buy the Ford 150 truck which was the best experience. You never want to go into a dealership with Sales people hounding you all Was never pressure to buy the Ford 150 truck which was the best experience. You never want to go into a dealership with Sales people hounding you all the time. The car/ or truck sells itself More

Poor Sirius Radio reception Gervais Ford did everything in their power to deal with my concern about poor reception on SIRIUS radio. There is nothing mechanically or electronica Gervais Ford did everything in their power to deal with my concern about poor reception on SIRIUS radio. There is nothing mechanically or electronically wrong, but by comparison to the reception that I get in my 2016 Ford Fusion I am disappointed. I plan to call SIRIUS and lodge my complaint with them. More

Warranty repairs done like clockwork Our commercial Transit van had a problem with the throttle body. I brought it into the service department, it was fixed the next day and was covered Our commercial Transit van had a problem with the throttle body. I brought it into the service department, it was fixed the next day and was covered under the warranty, so no charge! We have had no further problems. Top notch service after the sale. More

Defective rotors but Gervais made it right. 2nd visit for front brake pulsation in about a year's time. 2nd time rotors needed to be turned. After test drive, the technician still felt vibrat 2nd visit for front brake pulsation in about a year's time. 2nd time rotors needed to be turned. After test drive, the technician still felt vibration. Completely replaced both front rotors. 34,600 miles so this was a significant point in the service lifecycle of my truck. Saving me from bearing the expense. More

Awesome Service Took my Subaru to the Gervais Ford Quicklane to get my headlamp replaced after a slight mishap on the highway. They got my car looking as good as new Took my Subaru to the Gervais Ford Quicklane to get my headlamp replaced after a slight mishap on the highway. They got my car looking as good as new in no time flat, and they kept me informed along the way about my options as well as pricing. Truly the best place to go for service on any car. Plus! while my car was in the shop I explored the Sales floor. After a few minutes browsing and chatting with Several Team Members I decided my next car will be a Ford, Just Maybe the New EcoSport! Stop in and have a chat with Gervais, Best Dealer in MA! More