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Gervais Ford

Ayer, MA

4.5
470 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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5 Littleton Rd

Ayer, MA

01432

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Showing 470 reviews

August 25, 2017

Smooth experience on buying car Smooth experience. I explained what I wanted, and next day drove my new car home. My family and I have known Bill Adamson for years and he never disa More

by JLIVING861
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Rosenlund
Sep 06, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, Billy is our top guy and, deserves and fabulous Tin of cookies, he is truly dedicated to Gervais Ford and our clients, always willing to go the extra mile to make you smile. We are so glad he could provide you with an excellent experience. At Gervais it is our goal to make the car buying experience what it should be, Fun! Thank you for choosing Gervais Ford, I am so glad we could be your automotive guide.

August 24, 2017

Positive sales experience Since moving into the area 10 plus years ago we have bought all of our cars from Bill A. Billy is always available to answer questions, is knowledgeab More

by PSMCMARSHALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, Billy is our top guy and, truly dedicated to Gervais Ford and our clients. Billy is always willing to go the extra mile to make you smile. We are so glad he could provide you with an excellent experience. At Gervais it is our goal to make the car buying experience what it should be, Fun! Thank you for choosing Gervais Ford, I am so glad we could be your automotive guide.

August 22, 2017

Positive experience Friendly service, great value, excellent attention to detail. You get 1 star for this survey for requiring 25 words in order to submit this documen More

by PDUMONT11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
Sep 06, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We know the word limit is high but its an unfortunate requirement but we do read them and learn from them as well. We love peoples feedback. Thank you for yours. We do our best to make every experience excellent and, it is our goal to get you and your vehicle back on the road quickly and safely. Thank you once again for Choosing Gervais Ford.

August 22, 2017

Great service Needed to have my F250 serviced and get it inspected. Was greeted by a friendly person at the Quick Lane service desk and told the wait time. Was out More

by BUZZG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
Sep 06, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best to make sure you have a good experience and get the best in service every time. Plus, Trucks like the F-250 Super Duty's are our specialty. Thank you again for choosing Gervais Ford for your service.

August 22, 2017

Routine service It was done quickly and efficiently which is what I have come to expect from the staff at Gervais. It is why I bring my vehicles there and only there. More

by pbeaushene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
Sep 06, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We do our best to make every experience excellent and, it is our goal to get you and your vehicle back on the road quickly and safely. Thank you once again for Choosing Gervais Ford.

August 21, 2017

Wrench showing on my display They squeezed me in to help determine the issue. I had to leave the car overnight and they worked on it in between jobs. Very Satisfied. More

by Jasper's Mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
Aug 21, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, We do our best to accommodate, we want to make sure that you and your vehicle are safe on the road. Glad we could fit you in and get you back out there safely. We are here to be your automotive guide.

August 12, 2017

A low stress experience... (Key to Gervais Success) Whenever I’m in the market for a new car or truck. I always go to Gervais Ford first. I like to keep my business as local as possible. With the prices More

by gnihiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fermanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Toomey
Aug 17, 2017 -

Gervais Ford responded

Thank you for continuing to choose Gervais Ford, and thank you for the wonderful review. we do our best to make the car buying experience an enjoyable one. We look to the customer and their needs first, if it's not on the lot we will do our best to find it. It is our goal to make sure you are happy with your purchase, so you can cruise along in comfort with piece of mind. Thank you again for choosing Gervais Ford.

August 10, 2017

quick lane I was advised of the wait time as soon as I walked in, I really didn't have to wait that long the service was done quickly and I checked out quickly a More

by C.MATARAZZO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
Aug 10, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. I am glad we could help you have a wonderful experience. We do our best to keep you informed of the process and to get you and your vehicle back on the road quickly and safely. Thank you for choosing Gervais Ford for your Service.

August 02, 2017

Great Service and Respect for Customers The sales staff was extremely helpful in finding just the right model and features that I wanted. They understand a car is a big purchase and they we More

by ExplorerJason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Santoro
Aug 05, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, We work hard to find you the right vehicle at the right price. We want to know that our clients are happy with their vehicles, we spend a lot of time in them so why not enjoy the ride. Thank you for choosing Gervais Ford we are here for you fo the life of your vehicle and beyond.

August 01, 2017

Gervais Ford is Excellent I went to Quick Lane because my low tire light was on. It was the second time in 2 weeks. My vehicle was taken in and a small nail was found that was More

by CHIEFJAYR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure.
Aug 01, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, a leaky tire is frustrating, glad we could help find the issue and get you back on the road quickly and safely. Thank you for choosing Gervais Ford for your Service.

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