Gervais Volkswagen

My car's battery is dead, the Gervais did a great job to change it in short noitice. change it in short noitice. More

Nicholas Grimshaw was super nice! Thanks for taking care of my car and for washing it too!! Thanks for taking care of my car and for washing it too!! More

Service went well. There was a lot my car needed and it was all completely quickly. Nick was extremely helpful and wonderful to interact with. There was a lot my car needed and it was all completely quickly. Nick was extremely helpful and wonderful to interact with. More

Great They were very helpful and friendly and knowledgeable. Made me feel right at home knowledgeable. Made me feel right at home More

Devyn was quite attentive and friendly, but overall I was disappointed that after two visits, my P2177 error message wasn't diagnosed. I was super grateful for the software upgrade and that my first service disappointed that after two visits, my P2177 error message wasn't diagnosed. I was super grateful for the software upgrade and that my first service visit was covered as a result. More

My experience with Gervais VW has been mixed his time around. I’ve appreciated the efforts made to work with me, but this most recent purchase left me disappointed with the overall service and attention around. I’ve appreciated the efforts made to work with me, but this most recent purchase left me disappointed with the overall service and attention to detail. There were issues with the vehicle’s condition at time of signing and some communication issues during the process that required additional time and effort on my end to resolve. I’m hoping future experiences are smoother and more consistent. More

The dealer did a bad oil change and oil leaked from the car staining the pavement of my driveway. Never followed up with me on how to resolve the problem despite me calling them few times. car staining the pavement of my driveway. Never followed up with me on how to resolve the problem despite me calling them few times. More

Got cat converter replaced under warranty. No hassles, no xx. Devyn is excellent on phone,communicates clearly and hasn't left me hanging, waiting for news. All round good job. No hassles, no xx. Devyn is excellent on phone,communicates clearly and hasn't left me hanging, waiting for news. All round good job. More

I was very pleased with the service I received. A part needed to be ordered and when it came in, the wait time was going to be longer than expected, so they arranged for me to use a loaner. While I A part needed to be ordered and when it came in, the wait time was going to be longer than expected, so they arranged for me to use a loaner. While I was waiting for that, the technician was actually able to install the part and get me out of there in an hour. Nick was very good at keeping me informed. And the repair worked! More

Car buying is generally a chore, but Luca made it easy. He listened to what we needed, helped us handle a complex situation and came back with different options. We never felt a high pressure sales process He listened to what we needed, helped us handle a complex situation and came back with different options. We never felt a high pressure sales process and we walked away feeling like we got a fair deal and a good car. More