Gervais Volkswagen
Lowell , MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:30 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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I am shocked they asked for my review. They sold me a car with over 5k in damage and safety issues. They sold me a car with over 5k in damage and safety issues. More
I was very pleased with Theo, Savian and Ian, the purchase process and deal terms. Everything was very smooth, communication was clear and the process was efficient. Highly recommend Gervais VW. T purchase process and deal terms. Everything was very smooth, communication was clear and the process was efficient. Highly recommend Gervais VW. Thank you! More
Kevin was EXTREMELY helpful when I needed to trade in a lease and get a new one set up. He made everything as easy as possible so I didn’t have any stress throughout the process! He was kind and patient wh lease and get a new one set up. He made everything as easy as possible so I didn’t have any stress throughout the process! He was kind and patient which are most important to me when making a big purchase like this. Thank you Kevin!! More
Kevin was very helpful and worked with me to get me into a vehicle at a price that was agreeable to me. He was very helpful with going through the features of the car. a vehicle at a price that was agreeable to me. He was very helpful with going through the features of the car. More
So far; so good. I'm three-and-a-half years into ownership of my Golf GTI and, thus far, I've found Liliana to be fantastic to deal with! I'm three-and-a-half years into ownership of my Golf GTI and, thus far, I've found Liliana to be fantastic to deal with! More
Liliana was extremely helpful and informative. The service was wonderful and my car feels great. it feels no different than the day I bought it in 2019. I plan to bring my car to Gervais exclusi The service was wonderful and my car feels great. it feels no different than the day I bought it in 2019. I plan to bring my car to Gervais exclusively in the future. More
All service and updates were performed in a timely manner. Comfortable waiting area with amenities. manner. Comfortable waiting area with amenities. More
Easy to deal with and helpful with transportation replacement. Could always be a little cheaper. replacement. Could always be a little cheaper. More
Disappointed with experience at this dealership. Spent all day to have the car registered and couldn't be inspected that day. There are damage and safety issues not addressed. Kevin Dunn dismissed m Spent all day to have the car registered and couldn't be inspected that day. There are damage and safety issues not addressed. Kevin Dunn dismissed my concerns and said I need to deal with Service. There are known safety issues with the car. I want this known if there is an accident/ The lady is service as understanding at least but may seek relief with 93A and lemon law. I will not recommend this dealer despite buying a car there and referring numerous friends there in the past. More
I appreciated Danny's attentiveness through the purchase process and orienting me to the car. Putting a set of new tires on the car was terrific, plus new all weather floor mats. process and orienting me to the car. Putting a set of new tires on the car was terrific, plus new all weather floor mats. More