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Gervais Volkswagen

Lowell , MA

4.6
612 Reviews
When you shop at Gervais Volkswagen of Lowell, you can find a wide variety of both new and used Volkswagen vehicles up for grabs in the Boston area. We make available all of the top models and trims. We can point you to the best Volkswagen to buy for your family and driving needs.
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6-B Industrial Ave E

Lowell , MA

01851

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Showing 612 reviews

August 20, 2026

Open recall item (airbag) addressed. You have 1 very satisfied customer here! Thank you very much! More

by catcher1611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick GrimShaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devyn
Aug 20, 2026 -

Gervais Volkswagen responded

Our team is pleased we could address the airbag recall on your Volkswagen Atlas promptly. Knowing that you’re very satisfied means a lot to us. Tony Strozina tstrozina@drivegervais.com

August 20, 2026

My car buying experience here was great. No pushy sales antics. Simple understanding of what I needed and what I was looking for. Recommend Garvis to anyone who knows exactly what they w More

by ecarvill318
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Alves-Dasilvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2026 -

Gervais Volkswagen responded

Thanks for sharing about your experience with Gervais Volkswagen. We appreciate your business and hope to see you again soon! Tony Strozina tstrozina@drivegervais.com

August 20, 2026

Great experience at Gervais! Nick provided excellent customer service and was amazing throughout the entire process. Friendly, professional, and very helpful. More

by BRIK1273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick GrimShaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2026 -

Gervais Volkswagen responded

Our service team enjoyed working on your Volkswagen Taos. Knowing you found Nicholas attentive, professional, and helpful throughout the process means a lot to us. Tony Strozina tstrozina@drivegervais.com

August 18, 2026

Nick was so helpful professional and knowledgeable! He walked me through the whole process and made the experience a breeze. More

by juliacosta0310
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick GrimShaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Alves-Dasilvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2026 -

Gervais Volkswagen responded

We’re glad the service on your Volkswagen Atlas Cross Sport felt seamless and that Nicholas could guide you through each step. Knowing our step-by-step guidance made the service feel effortless means a lot to our service team. Tony Strozina tstrozina@drivegervais.com

August 07, 2026

John was excellent, very attentive and responsive and we are happy with the car. Thank you More

by OB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Abbott
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2026 -

Gervais Volkswagen responded

Knowing you’re happy with the service on your Audi A6 is rewarding for our team. Your praise of John’s dedication and prompt support means a great deal to us. Tony Strozina tstrozina@drivegervais.com

August 06, 2026

Luca was kind and professional. I am glad that my husband and I stopped into Gervais VW on a whim that day and were greeted by Luca. Luca made the car buying experience easy and q More

by lmgerardi
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luca Hartmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2026 -

Gervais Volkswagen responded

Our team enjoyed guiding you through the purchase of your new Atlas. Hearing that Luca and our business manager provided professional, friendly service means a lot to our team. Tony Strozina tstrozina@drivegervais.com

August 05, 2026

We are always very happy with the service we receive from Gervais. Nick is always so helpful and kind. More

by rebhoule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick GrimShaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2026 -

Gervais Volkswagen responded

We’re glad Nicholas continues to provide the supportive, courteous service you deserve. Knowing our service on your Volkswagen Atlas always leaves you satisfied is very rewarding. Tony Strozina tstrozina@drivegervais.com

August 03, 2026

I brought a 2022 Jetta in for the 40K mile serevice. Nick was very helpful and answered all of my questions. Miguel sent a video of the work to be done. I was glad they told me I didn't need tire rot More

by jmunroe446
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick GrimShaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Delgado
Aug 03, 2026 -

Gervais Volkswagen responded

We’re glad Nicholas addressed all your questions during the 40,000-mile service on your 2022 Jetta and that our service team sent a video overview of the work ahead. Hearing that our advice saved you from unnecessary tire rotation and wheel-balancing costs means a lot to us. Thank you for the five-star rating. Tony Strozina tstrozina@drivegervais.com

July 17, 2026

Excellent customer service by Devyn. The work done on the car was subpar. The service needs to be better. The technician had to go back and fix the door lock unit again because the first More

by jcchoroszy
Recommend Dealer
No
Employees Worked With
Devyn
Jul 22, 2026 -

Gervais Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Tony Strozina tstrozina@drivegervais.com

July 04, 2026

Had an excellent experience purchasing our Atlas at Gervais Volkswagen. The team (Theo, Gabriel and Danny) was incredibly patient, competent, and transparent about the out-of-the-door pricing from the More

by Yenhtran266
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Abbott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Asaridis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Alves-Dasilvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2026 -

Gervais Volkswagen responded

It’s great to hear your purchase of the new Volkswagen Atlas went so smoothly. Theo’s friendly professionalism, Gabriel’s clear feature walkthrough and Danny’s transparent financing guidance helped keep everything straightforward. We appreciate your recommendation and hope you enjoy every mile. Tony Strozina tstrozina@drivegervais.com

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