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Gervais Volkswagen

Lowell , MA

Overview
Employees
Reviews
Vehicles
4.6
612 Reviews
When you shop at Gervais Volkswagen of Lowell, you can find a wide variety of both new and used Volkswagen vehicles up for grabs in the Boston area. We make available all of the top models and trims. We can point you to the best Volkswagen to buy for your family and driving needs.
Contact Dealership

6-B Industrial Ave E

Lowell , MA

01851

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Showing 612 reviews

April 02, 2026

They made the whole process easy- most was handled over the phone. Competitive and friendly so they got our business! More

by JD89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theo Asaridis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2026 -

Gervais Volkswagen responded

Thank you for choosing a new Volkswagen Atlas and sharing your feedback. We’re glad our team could handle most details by phone while keeping things competitive and friendly. John appreciates your business and hopes you enjoy every mile in your Atlas. Tony Strozina tstrozina@drivegervais.com

April 01, 2026

Good location very easy to access and the staff is very friendly and professional. They know what they’re doing. More

by Wally
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luca Hartmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2026 -

Gervais Volkswagen responded

It’s great to hear our location was easy to reach and that our team made you feel so welcome. Luca will be pleased to know you found our staff friendly and professional. Enjoy your new Volkswagen and let us know if there’s anything else we can do for you. Tony Strozina tstrozina@drivegervais.com

March 31, 2026

Friendly, professional; provided timely updates about car status Took the time to explain what was going on with my car More

by katiebk
Recommend Dealer
Yes
Employees Worked With
Marcos
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Mar 31, 2026 -

Gervais Volkswagen responded

It’s wonderful to hear our team kept you informed and took the time to walk you through your service. We’re glad your Volkswagen Jetta received friendly and professional care. Thank you for sharing your positive experience. Liliana Arboleda liliana@drivegervais.com

March 30, 2026

They made the experience easy and were very helpful when I had questions and did not pressure me More

by jblodgett104
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2026 -

Gervais Volkswagen responded

Thank you for your five-star review. We’re pleased Kevin could make your new Jetta purchase smooth and answer your questions without any pressure. Enjoy your Jetta and feel free to reach out if you need anything further. Tony Strozina tstrozina@drivegervais.com

March 24, 2026

Kevin was really helpful, very patient & knowledgable. He answered all our questions. Highly recommend working with Kevin! More

by tania pedro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Mar 24, 2026 -

Gervais Volkswagen responded

We’re thrilled Kevin could answer all your questions and guide you patiently during your Volkswagen purchase. Thank you for recommending Kevin, and enjoy your new Volkswagen! Tony Strozina tstrozina@drivegervais.com

Mar 24, 2026 -

Gervais Volkswagen responded

We’re thrilled Kevin could answer all your questions and guide you patiently during your Volkswagen purchase. Thank you for recommending Kevin, and enjoy your new Volkswagen!

March 16, 2026

The service was fine. The car went in for an oil change and state inspection. The work was finished very quickly. More

by tgallo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick GrimShaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Gervais Volkswagen responded

Thank you for your feedback. We’re glad Nicholas and the team completed your Volkswagen Taos’s oil change and inspection so quickly. Please reach out if we can assist further. Liliana Arboleda liliana@drivegervais.com

March 06, 2026

The whole process was easy and convenient. Nicholas was friendly and helpful. I appreciate the level of professionalism. More

by Cabbott
Recommend Dealer
Yes
Employees Worked With
Nick GrimShaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Sirois
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Mar 06, 2026 -

Cabbott responded

Thanks

Mar 08, 2026 -

Gervais Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nicholas met your expectations. Thank you for choosing Gervais Volkswagen, we look forward to having you as a valued customer for many years to come! Liliana Arboleda liliana@drivegervais.com

March 04, 2026

Had a bad experience with salesman and manager there. sale told me what supposed to comes with the car and the day pick up the car he took everything always without telling me.and manger there so rude .no More

by Phana soeur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luca Hartmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Mar 08, 2026 -

Gervais Volkswagen responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Liliana Arboleda liliana@drivegervais.com

March 03, 2026

Kevin was friendly, informative, and made the experience a positive one. He answered all of our questions and discussed options with us. We enjoyed working with him. More

by briangillis.law
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Mar 03, 2026 -

Gervais Volkswagen responded

We appreciate you sharing how Kevin provided friendly and informative support during your Volkswagen service. It’s great to hear he answered all your questions and walked you through every option. Thank you for choosing us, and we look forward to helping you again. Liliana Arboleda liliana@drivegervais.com

February 27, 2026

Very nice people at Gervais vw in Lowell Mass ! Nick & Marcus were very nice to work with! More

by ldonovan08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick GrimShaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Feb 27, 2026 -

Gervais Volkswagen responded

Thank you for the kind words about your Volkswagen Tiguan service. Nicholas and our service team are glad to have made the process smooth. We look forward to assisting you again. Liliana Arboleda liliana@drivegervais.com

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