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Gervais Volkswagen
Lowell , MA
612 Reviews
When you shop at Gervais Volkswagen of Lowell, you can find a wide variety of both new and used Volkswagen vehicles up for grabs in the Boston area. We make available all of the top models and trims. We can point you to the best Volkswagen to buy for your family and driving needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:30 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 612 reviews
February 12, 2026
Very professional and helpful. Dealership building is in need of attention, however my needs were met Dealership building is in need of attention, however my needs were met More
by carol.prince
Verified CustomerEmployees Worked With
February 09, 2026
Great experience getting my vehicle serviced at Gervais. The service department is always professional, has great communication, and the car is always ready when promised! The service department is always professional, has great communication, and the car is always ready when promised! More
by nick.destefano
February 02, 2026
Appointment easily set, price and time for service accurate, escorted to my car when finished. Will get service here again. accurate, escorted to my car when finished. Will get service here again. More
by shaun_harney
February 02, 2026
Luca was really helpful to purchase the car. He was really kind and also worried that our experience would be the best. He was really kind and also worried that our experience would be the best. More
by RAFAEL.ZUAZNABAR
Employees Worked With
January 29, 2026
Always kind clean and friendly. Car was just there for inspection so nothing major needed Car was just there for inspection so nothing major needed More
by drumc52169
January 29, 2026
Very professional, took the time to explain everything. Excellent service and good workmanship. Great job! Excellent service and good workmanship. Great job! More
by jfcosta
Employees Worked With
January 21, 2026
Very professional. Excellent service and very fast!!!! I am a very happy customer! Very accommodating Excellent service and very fast!!!! I am a very happy customer! Very accommodating More
by lisashick
January 21, 2026
Quick and easy no pressure at all. John was amazing. Highly recommend visiting if you are looking for a new car! John was amazing. Highly recommend visiting if you are looking for a new car! More
by Joshcod18
Employees Worked With
January 20, 2026
I am upset. I paid cash for my new car which included a loan payoff of my old car. I was told it goes through immediately this was Jan 12. As of today my vw loan I paid cash for my new car which included a loan payoff of my old car. I was told it goes through immediately this was Jan 12. As of today my vw loan payoff is nowhere to be found and no one knows what to tell me More
by nsimard
January 15, 2026
Worst experience. Had zero problems getting an appointment to view a car and zero problems purchasing that car the same night but… after that it was all downhill. Too Had zero problems getting an appointment to view a car and zero problems purchasing that car the same night but… after that it was all downhill. Took 2.5 weeks to get the car registered which would have been ok if the dealership communicated with me and let me know what was going on but they did not. I was told the car would be ready on two occasions and it was not. Luka (salesman) returns calls never and takes days to respond to a text message. When the car was finally ready and delivered to me it still had stuff inside the door from the previous owner and also papers with the previous owners name and address on them in the glovebox. Another issue was the front headlight had water/moisture inside it and I’ve texted/called Luka but have not received a call back yet. Buy elsewhere! More
by Dwayne Hedquist
Employees Worked With
