Ghent Chevrolet - Service Center

Do not recommend! !! Lack of communication, not family friendly, zero knowledge of newer vehicles!!! We purchased a truck in May of this year. Little did we know the !! Lack of communication, not family friendly, zero knowledge of newer vehicles!!! We purchased a truck in May of this year. Little did we know there was an ongoing electrical issue! Shortly after purchasing I was driving and the dashboard lit up with every code possible! We contacted the service department and were informed that “Oh yea, this happened when we first got the truck and we couldn’t get it to recreate the issue so we thought it was good.” Scott in service informed me they’d take a look at it. They had it for 3.5 weeks!!! Had to bring in a specialist. Well… after they said it was good i go to pick up and everything isn’t even put back together properly. There was a bag of bolts sitting on the middle console. Scott told me oh.. those aren’t yours and went to walk off. I said wait.. let’s look first! He had to have the tech out back the fender well cover. Then when leaving it starts making a noise like the wiring isn’t attached correctly. They ask me to bring it in and do a drive along with the tech. I have little kids that make just dropping everything and going for a solo ride difficult! So had to bring a kid with me. The tech hears the noise, but he’s booked out so I have to wait to bring it back. On the way he smacks the fender cover where the noise is. No biggie. On the way home the codes all hit again!! I park the truck at home and call. I still have to wait 2 weeks for my scheduled appointment. Well I took it in and the tech that we’ve worked with previously has left and we have to start over again. They’ve had the truck now for over a week and a half. Scott called to tell me that they can’t get the codes to pop again (didn’t fix it or adjust anything) so I can come get the truck and drive it till something happens. Not if but WHEN something happens!! I have two little children they want me to drive in this vehicle until it codes or possibly worse. Then he tells me when it does code again to not shut truck off but to drive the truck in with hazards on since it won’t shift gears when codes are going off 😑 Not to mention I’ve only gotten communication when I call! The manager Matt promised to stay on it and contact me with the progress! Crickets! Still waiting on calls from Matt and Scott. Save yourselves the hassle and buy elsewhere!! More

Ghents has always given me nothing but Great Service. Always listens to my needs/concerns Always listens to my needs/concerns More

Great service and knowledgeable staff took good care of me and my Chevy truck recently me and my Chevy truck recently More

The service and services they provided was great and would recommend them for your services and vehicle needs. would recommend them for your services and vehicle needs. More

On time with appointment. Service report had many items due to cars mileage. Onsite wait time was good. Service report had many items due to cars mileage. Onsite wait time was good. More

Although the new manager help resolve my situation. Now I’m wondering even if the rail needed replaced from a previous repair. I would like who ever look into this situation asap. I believe a district Now I’m wondering even if the rail needed replaced from a previous repair. I would like who ever look into this situation asap. I believe a district manager needs to get involved because theirs another dealer involved in Loveland (where I also paid a large amount dollars). More