Giant Recreation World RV of Palm Bay

Excellent experience throughout entire process of purchasing a new travel trailer. From initial visit to look around, to towing away, we were treated with friendly, professional service. Our salesman purchasing a new travel trailer. From initial visit to look around, to towing away, we were treated with friendly, professional service. Our salesman Will was very knowledgeable and accommodating without the overbearing attitude one may expect. More

I really enjoyed the atmosphere as soon as I walked in. The staff are very helpful. I bought a 2021 27RK SALEM FORESTER I’m excited to start traveling again with a reliable travel trailer The staff are very helpful. I bought a 2021 27RK SALEM FORESTER I’m excited to start traveling again with a reliable travel trailer More

Honestly a negative 7! Joe McNamara did NOTHING about the disrespect his people showed my wife! I pray the business fails!! My wife was personally and emotionally attacked by two employees at this esta the disrespect his people showed my wife! I pray the business fails!! My wife was personally and emotionally attacked by two employees at this establishment and NOTHING was done to those people! Thank you for being a stand up guy Joe karma is right around the corner! Kim and Rhett should be fired!! More

We couldn't be happier with our Class C RV thanks to our sales guy Will Campbell. They didn't have what we wanted on the lot so he went above and beyond to find us exactly what we wanted and have it shipped sales guy Will Campbell. They didn't have what we wanted on the lot so he went above and beyond to find us exactly what we wanted and have it shipped to the store. We will definitely use him again when we are ready to trade up! ⭐ More

We took our our 5th wheel in for the awning coming out of the track. One year old and has come out of the track TWICE. Picked it up, Went camping and the Awning will Not Open At ALL. No power to the switch. the track. One year old and has come out of the track TWICE. Picked it up, Went camping and the Awning will Not Open At ALL. No power to the switch. Take it in for repair and it doesn't work at all. The service department does not answer calls. Leave messages and no return call. Poor customer service as well as poor repair. It is still broken. We live 161 miles from the dealer. Still waiting on a call to see what they will do. More

I have had my fifth wheel in for factory related warranty issues now for two months any issues are still not resolved and I cannot get straight answers from anyone. Dealing with the service department in Pal issues now for two months any issues are still not resolved and I cannot get straight answers from anyone. Dealing with the service department in Palm Bay is horrendous. They don't answer the phone and when you leave a message they don't return your call. You have to stand at the counter 20 minutes at a time before anyone even comes over to talk to you. The manager Danny is clueless about customer service. When you spend this much money on a rig you expect the service department that will cater to you when you need help but it's not the case here..... buyer beware. More

We bought a 5th wheel from PB GRW in October 2019. The undercarriage liners were not installed properly and required on site service. This was reported to Danny Phillips -Service Manager on October 13 202 undercarriage liners were not installed properly and required on site service. This was reported to Danny Phillips -Service Manager on October 13 2020. So today marks 4 months Danny Phillips at Palm Bay Giant Recreation World “Service” department has ignored this issue which is a factory flaw with our 5th wheel camper which renders it unusable. We can not bring it in for service because the defect could cause harm to others if we tried to take it in for “service”. We have been very patient. The camper is only 2 miles from the dealer. But 4 months is beyond patience. Palm Bay Giant Recreation World appears to suck. More

We were first time RV buyers as of the end of October 2020. We worked with semi-newbie Rianna Rudd. She was really great and would not have known she was fairly new to the sales team there had she not 2020. We worked with semi-newbie Rianna Rudd. She was really great and would not have known she was fairly new to the sales team there had she not told us. She knew most of the answers to the questions we asked, and quickly sought and got the answers to any others (we tasked her well). The whole experience went extremely well and would recommend GRW (and Rianna) to anyone looking for an RV in the area. More

Sold our 5th Wheel to Giant and it was such a seamless experience, especially after dealing with our local Gander/Camping World. Very happy with the process including the quicker than expected payment. experience, especially after dealing with our local Gander/Camping World. Very happy with the process including the quicker than expected payment. More

We purchased the top warranty!They won’t even take in We purchased the top warranty! They won’t even take in our 2018 RV to review broken issues for 2 months. Why bother having extended warranty foreve We purchased the top warranty! They won’t even take in our 2018 RV to review broken issues for 2 months. Why bother having extended warranty forever if it takes months to get your RV back on the road! They do not care that we we have to make payments on an RV we can’t safely drive or have they convenience of using. DO NOT PAY THEM for warranty since they can’t address timely! You WILL have to pay for repairs out of pocket if you want to travel frequently! More