Lies and Excuses
On June 8, 2020, we went for a drive to look at new RVs. We stopped at Giant Recreational World in Palm Bay, FL.. A salesman showed us several Models
On June 8, 2020, we went for a drive to look at new RVs. We stopped at Giant Recreational World in Palm Bay, FL.. A salesman showed us several Models of Coachman.. We decided we liked the Coachman 26RS model. We were told the chassis might be older than the RV, which I understood. At that time I told the salesman one year was OK, but not two as I had already lost a RV to a fire and insurance would only pay on chassis years. I was assured everything was OK. I also asked for wide running boards, as I am a 100 percent disabled Veteran and can't get my legs up to get in without them. We gave them a deposit check and left with an approximate pickup date of a month due to the running boards. On June 15, I was called that I could pick up the RV on June 18 at 11:00 a.m., as servicing and steps had been completed and it was ready to go. We did a walk around and found no steps and a lot of water puddled under unit. We were told it had rained a lot and AC was also dripping due to heat. We were told the steps could be installed while we finished the paperwork.
After paying and signing, they pulled RV around front, no running boards; back ordered due to Covid 19. It could be weeks. Also, no Ford books for the cab and no coachman books for the RV. I was told I should use the RV side door to get in. It's now approx. 3:00 p.m. I tried to drive RV home, but steering was back and forth and it was a struggle. I stopped to check underneath and heard a noise coming from the back: checked the luggage compartment and it had water. I opened up the panel in luggage compartment and the water pump was running and would not shut off even though the switch was in the off position and pump was red hot. I turned around and drove it back to GRW and they couldn't figure it out then, so I left it with the "service" dept. at approx. 5:00 p.m. I went back to check on it and offered to swap to another RV that cost more and they said okay; showed me a Leprecan but were going to give me 20 thousand less than I paid for the Coachman; said I had taken possession. Two hours and a round trip!
They found that the pump was wired wrong and there was a water leak under the kitchen sink. I don't know if my floor is damaged, if the steering was fixed or my running boards were installed. They still have my RV.
I talked to Forest River Service Manager in Indiana and was assured they were working and running boards were in stock and were overnighting them..
It has been over a month since I placed my order and 25 days since I paid, but I still don't have my RV.
Any advice would help.