Giant Recreation World RV of Palm Bay

We couldn't be happier with our Class C RV thanks to our sales guy Will Campbell. They didn't have what we wanted on the lot so he went above and beyond to find us exactly what we wanted and have it shipped sales guy Will Campbell. They didn't have what we wanted on the lot so he went above and beyond to find us exactly what we wanted and have it shipped to the store. We will definitely use him again when we are ready to trade up! ⭐ More

We took our our 5th wheel in for the awning coming out of the track. One year old and has come out of the track TWICE. Picked it up, Went camping and the Awning will Not Open At ALL. No power to the switch. the track. One year old and has come out of the track TWICE. Picked it up, Went camping and the Awning will Not Open At ALL. No power to the switch. Take it in for repair and it doesn't work at all. The service department does not answer calls. Leave messages and no return call. Poor customer service as well as poor repair. It is still broken. We live 161 miles from the dealer. Still waiting on a call to see what they will do. More

I have had my fifth wheel in for factory related warranty issues now for two months any issues are still not resolved and I cannot get straight answers from anyone. Dealing with the service department in Pal issues now for two months any issues are still not resolved and I cannot get straight answers from anyone. Dealing with the service department in Palm Bay is horrendous. They don't answer the phone and when you leave a message they don't return your call. You have to stand at the counter 20 minutes at a time before anyone even comes over to talk to you. The manager Danny is clueless about customer service. When you spend this much money on a rig you expect the service department that will cater to you when you need help but it's not the case here..... buyer beware. More

We bought a 5th wheel from PB GRW in October 2019. The undercarriage liners were not installed properly and required on site service. This was reported to Danny Phillips -Service Manager on October 13 202 undercarriage liners were not installed properly and required on site service. This was reported to Danny Phillips -Service Manager on October 13 2020. So today marks 4 months Danny Phillips at Palm Bay Giant Recreation World “Service” department has ignored this issue which is a factory flaw with our 5th wheel camper which renders it unusable. We can not bring it in for service because the defect could cause harm to others if we tried to take it in for “service”. We have been very patient. The camper is only 2 miles from the dealer. But 4 months is beyond patience. Palm Bay Giant Recreation World appears to suck. More

We were first time RV buyers as of the end of October 2020. We worked with semi-newbie Rianna Rudd. She was really great and would not have known she was fairly new to the sales team there had she not 2020. We worked with semi-newbie Rianna Rudd. She was really great and would not have known she was fairly new to the sales team there had she not told us. She knew most of the answers to the questions we asked, and quickly sought and got the answers to any others (we tasked her well). The whole experience went extremely well and would recommend GRW (and Rianna) to anyone looking for an RV in the area. More

Sold our 5th Wheel to Giant and it was such a seamless experience, especially after dealing with our local Gander/Camping World. Very happy with the process including the quicker than expected payment. experience, especially after dealing with our local Gander/Camping World. Very happy with the process including the quicker than expected payment. More

We purchased the top warranty!They won’t even take in We purchased the top warranty! They won’t even take in our 2018 RV to review broken issues for 2 months. Why bother having extended warranty foreve We purchased the top warranty! They won’t even take in our 2018 RV to review broken issues for 2 months. Why bother having extended warranty forever if it takes months to get your RV back on the road! They do not care that we we have to make payments on an RV we can’t safely drive or have they convenience of using. DO NOT PAY THEM for warranty since they can’t address timely! You WILL have to pay for repairs out of pocket if you want to travel frequently! More

dishonest establishment I literally just purchased my RV on 6-20-2020 and I did not know that the belly was all ripped and that is how they sold me a brand new RV . The damag I literally just purchased my RV on 6-20-2020 and I did not know that the belly was all ripped and that is how they sold me a brand new RV . The damage was done when it was transported to them.You don"t see until standing away the wires hanging. Well when we finished signing the papers and they were going to show us how to put on the hitch we were waiting for another customer to come out to move there RV, so my husband and I stood up on side walk to get out of the sun and saw the wires we asked the tech why the wires were hanging and he said no they should not be I will take care of them don"t worry. we said ok. well the other customer never came out and we were not taking it home that day yet we had a month to store there so we can fix the space at home, so we said when we come to pick up you can show us then how to do the hitch, the tech said OK no problem and we left. On 7-3-2020 my husband picked up when he got home saw the wires still down again you don"t see up close have to stand away. Well it literally was xxxx I texted my sales person right away and she was what wires and then nothing. so we waited for Sat. and she never called so Sunday my husband called and left message because no supervisor there and were told we have to go thru the sales person who took care of us. So he lft message that we brought a New RV so that we would not have issues and now we are having them. Well Monday I texted her again asked her is she was working and she said no but that if we leave her voice message threatening her she cannot help us I told her we did not threaded her we made a statement. so for 4 days we were going back and forth and then thurs. I asked for the supervisor because enough was enough. Well I left message. Called Friday at 9 am left another message called again at 12:15 pm left another message. finally when I called at 12:50 he finally answered and literally attacked me verbally on the phone said I spoke with Andrea and saw the pictures and I don"t know if your husband did that driving it home , Its been a week why would you wait for a week huh tell tell why huh huh my tech would have filled up air AND THEY WOULD HAVE SEEN THE WIRES. there i s nothing I can do for you I will give you to the service dept. It was like when you are a witness in court and they are trying to break witness that tone of voice. Thankfully Kim was very nice . Well I soon found an envelope that I had never opened and saw that when it was being delivered to them that is when the damage has occurred . Ryan should have called me and apologize to me right away but still 2 weeks later nothing and Im still waiting for it to be fixed wait for the parts. I had reservation for 7/31/2020 so they taped up the belly for me to use and then I have to take back . We have gone back and forth 45 minutes away they should pay for my gas or really get me a new camper that was not damaged during shipping to them. I am trying to get in touch with Larry McNamara. I spent 36,000. and this is how I have gotten treated. More

Lies and Excuses On June 8, 2020, we went for a drive to look at new RVs. We stopped at Giant Recreational World in Palm Bay, FL.. A salesman showed us several Models On June 8, 2020, we went for a drive to look at new RVs. We stopped at Giant Recreational World in Palm Bay, FL.. A salesman showed us several Models of Coachman.. We decided we liked the Coachman 26RS model. We were told the chassis might be older than the RV, which I understood. At that time I told the salesman one year was OK, but not two as I had already lost a RV to a fire and insurance would only pay on chassis years. I was assured everything was OK. I also asked for wide running boards, as I am a 100 percent disabled Veteran and can't get my legs up to get in without them. We gave them a deposit check and left with an approximate pickup date of a month due to the running boards. On June 15, I was called that I could pick up the RV on June 18 at 11:00 a.m., as servicing and steps had been completed and it was ready to go. We did a walk around and found no steps and a lot of water puddled under unit. We were told it had rained a lot and AC was also dripping due to heat. We were told the steps could be installed while we finished the paperwork. After paying and signing, they pulled RV around front, no running boards; back ordered due to Covid 19. It could be weeks. Also, no Ford books for the cab and no coachman books for the RV. I was told I should use the RV side door to get in. It's now approx. 3:00 p.m. I tried to drive RV home, but steering was back and forth and it was a struggle. I stopped to check underneath and heard a noise coming from the back: checked the luggage compartment and it had water. I opened up the panel in luggage compartment and the water pump was running and would not shut off even though the switch was in the off position and pump was red hot. I turned around and drove it back to GRW and they couldn't figure it out then, so I left it with the "service" dept. at approx. 5:00 p.m. I went back to check on it and offered to swap to another RV that cost more and they said okay; showed me a Leprecan but were going to give me 20 thousand less than I paid for the Coachman; said I had taken possession. Two hours and a round trip! They found that the pump was wired wrong and there was a water leak under the kitchen sink. I don't know if my floor is damaged, if the steering was fixed or my running boards were installed. They still have my RV. I talked to Forest River Service Manager in Indiana and was assured they were working and running boards were in stock and were overnighting them.. It has been over a month since I placed my order and 25 days since I paid, but I still don't have my RV. Any advice would help. More

Helped us get back on the road We were on our way from Florida to North Carolina first thing in the morning. Unfortunately, we couldn't get our refrigerator to work, nor would the We were on our way from Florida to North Carolina first thing in the morning. Unfortunately, we couldn't get our refrigerator to work, nor would the generator kick over. We stopped at Giant Recreation World RV of Palm Bay to see if they could offer a suggestion or help us out (we're newbies and not sure if we had done something incorrectly). After waiting until they opened, the head of the service department, Danny, came out to our RV and did some troubleshooting, even though we didn't have an appointment and just showed up unannounced. He checked a few things, showed us a few things, and jumped our RV battery so that the generator worked. We were back on the road within 45 minutes with everything working, at no cost! We were so grateful - THANK YOU! More