Giant Recreation World RV of Palm Bay

Problems with our new travel trailer Warning for anyone who is potentially looking to buy a travel trailer from Giant Recreational World in Palm Bay on Culver street. My husband and I rec Warning for anyone who is potentially looking to buy a travel trailer from Giant Recreational World in Palm Bay on Culver street. My husband and I recently bought our first Travel Trailer from them on Wednesday, August 21,2019. We were told they stand behind their used trailers and inspect them before they sell them to customers. God forbid you find something once you sign the paperwork to purchase. We bought a used 2017 Aerolite Luxury Class 284BHSL. We looked though the walk through with a fine tooth comb (or so we thought). Noticing a few random ants on the walk through, which I mentioned to the person completing the walk through with us, he dismissed them saying it was not a huge issue. (That should’ve been our first clue to run the other way). We also noticed a discoloration on the floor towards the back. He assured us it wasn’t water damage and no soft spots were noted in their thorough inspection. (The second clue, and our mistake for not walking the travel trailer with bare feet). My husband asked to climb on the roof to check the seals before we signed the paperwork for closing. It took them forever to arrange this but they eventually let him do so and he noticed a few areas that needed to be re-sealed. They completed the request before we signed. I questioned the rest of the seals and they said they inspected them. We signed and left with our new travel trailer. (Note for other potential buyers, the only way to make sure the seals are comply intact is to have a pressure test performed, and it costs an extra $275.00 at this dealership. Which I would’ve gladly paid out of pocket on the spot if they told me this was the only way to be sure the seals were intact before we signed the paperwork. This information was not relayed us at the time of purchase). When we got home and set it up we noticed a soft spot in the flooring towards the back of the trailer between the bathroom and the rear bunk beds. (Day of purchase) My husband called the dealer and left a message with our salesman Steve Yoder (who has been amazing and the ONLY person throughout this whole nightmare that is trying to advocate on our behalf) We also noticed that the ants were a bigger concern. When we turned on the stove and vent a ton of carpenter ants came swarming out of the woodwork (my husband also called about this issue). We were able to schedule an appointment on Thursday, August 29, 2019 to bring it back to the service department to inspect the soft spot on the floor and get rid of the ants. Forward to today Friday, September 13, 2019 we have come to find out that we need to dump more money into this trailer we just purchased because the seals I asked about when we bought the trailer were found to be leaking after they performed a pressure test. We are still currently waiting to hear about the floor at this point and whether they think there is any water damage from the leaks they’ve found. At this point my husband had asked if they were willing to work with us on a return and would agree to purchase a new travel camper at the full asking price listed on their site. A few minutes ago we received a call back stating they were not willing to work with us on the return. They are wanting to make a huge profit on the sale of this travel trailer three times over from us as the customer, and then again on the return of this travel trailer, and then a third time when we buy a new trailer from them at full asking price. My husband and I are very disappointed in the integrity of this dealership. They have lost my business as a future customer and any referrals and or recommendations for them. Hopefully this information can help any future buyers from going through our situation. More

staff I believe the staff at this location are very honest, helpful, and more Dewayne was my salesman and he never left my side with my purchase of a 26 ft I believe the staff at this location are very honest, helpful, and more Dewayne was my salesman and he never left my side with my purchase of a 26 ft Salem which was delivered today thank you very much for your hospitality Debra Lichtenstein More

RV Damage Repair Took my 5th wheel in for repair of right rear body damage. Jimmy, a maintenance man, made my RV look like brand new! Awesome job, Jimmy! Thank you ver Took my 5th wheel in for repair of right rear body damage. Jimmy, a maintenance man, made my RV look like brand new! Awesome job, Jimmy! Thank you very much! More

Our experience Steve Yoder is a very knowledgeable and patient individual starting when we first called looking for a coach he works to order details with us all the Steve Yoder is a very knowledgeable and patient individual starting when we first called looking for a coach he works to order details with us all the way through until we picked it up calling to find out if things are going well and what he can do I strongly recommend him 21 that I would send their thank you More

Excellent sales and service We have purchased two RVs from Giant Recreation World. Both times the experience and after the sale service has been excellent and continues to be ex We have purchased two RVs from Giant Recreation World. Both times the experience and after the sale service has been excellent and continues to be excellent. This is a family owned business where the owners and their employees are all like family. The dealerships (3 locations), at great expense to the McNamara family sponsor a VIP camping club. Every month there are campouts in different locations around Florida and the neighboring states. After selection and price, the camping club was the most important reason we bought not one, but two RVs from Giant. We knew we would use our RV more often because of the campouts. We have met some wonderful people and stayed at campgrounds we wouldn't have visited on our own. We highly recommend this dealership! More

Service Department very good! After waiting a month and a half for a scheduled appointment, Chuck in the service department and Steve as a service technician excelled! During After waiting a month and a half for a scheduled appointment, Chuck in the service department and Steve as a service technician excelled! During the time they had the RV, Chuck worked hard to let me know how they were doing and what they were finding. He returned all my calls as I recalled a few additional items I needed them to examine and called them in to him. He also offered me his condolences when he was unable to get the folks whom I had bought a $4,000 "end-to-end" warranty on my Thor Hurricane coach I had purchased new from a different dealership in 2013 to pay for any of the required repairs...not surprised. Steve, the technician who effected the repairs, was very knowledgeable. Based on his extensive knowledge of RV systems, he quickly determined what needed repair based on the symptoms I reported and didn't charge me for some of the simpler repairs that were required. All his repairs were spot on. He also shared with me how he was able to effect some of the simpler repairs he made so I could do them myself should the re-occur. Overall an excellent experience (once I was finally able to get in to get the repairs I needed)! Recommend Giant Recreation World give Chuck and Steve a big raise and hire more like them so one doesn't have to wait a month and a half to get repairs made to their RV. More