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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.4
2,482 Reviews
Call Dealership (253) 620-1900
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6014 S Tacoma Way

Tacoma, WA

98409

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2,482 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

October 10, 2024

Great long time local dealership with great personal including sales service and parts along with a covient location More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm, Mitch Tramm, Dominick Martinez, Robin Wilson, Dave Christensen, Brenda Sharpe, Suzi Cronin, Mason Quinn
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Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind words! We're proud to be your long-time local dealership and thrilled that you’ve had great experiences with our sales, service, and parts teams. Your support means a lot to us, and we’re here whenever you need assistance. See you next time!

October 10, 2024

I took it in for a problem I knew what the problem was I told them what it was they gave it back told me what I told them and they didn’t fix the problem and I still got charged two hundred dollars it was a More

by WESRODRIGUEZ00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the names.
Report | Print
Oct 18, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your experience with us. We appreciate your input and take all feedback seriously as it helps us improve. To better assist you, we need more information so we can look you up in our service system. Please give us a call at 253-284-4471 so we can discuss your visit in more detail. Your satisfaction is important to us, and we look forward to speaking with you!

October 10, 2024

Took my car into dealership for oil change & tire rotation. I asked them to please let me know the wear on my tires. Upon completion when I received the paperwork I saw that they didn't rotate the ti More

by Cele
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mason Quinn
Report | Print
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We genuinely appreciate you taking the time to share your experience with us. We're sorry for any inconvenience caused during your visit, especially regarding the communication about your tire rotation. While our technicians determined that your tires did not require rotation due to their wear, we understand that clearer communication is essential. It's important to us that all customers feel valued, whether they are using a coupon or paying directly. We pride ourselves on our integrity and commitment to honest service. Your insights are important to us, and we would love the opportunity to learn more about your experience. Please feel free to reach out to us at (253) 284-4471 so we can address your concerns directly. Thank you again for your valuable feedback!

October 09, 2024

Quick service but lacking in efficiency. Diagnostic was ineffective and lacked attention. Some elements of a diagnosis were missed or incomplete. Not worth the 200 dollar fee or time that More

by JMortrud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Suzi Cronin
Report | Print
Oct 18, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for sharing your feedback with us. We’re sorry to hear that your recent experience didn’t meet your expectations. We appreciate your input, as it helps us identify areas for improvement. Our team worked to diagnose a couple of issues, but we understand you feel some elements may have been missed. We would welcome the opportunity to discuss your experience further and see how we can assist you in progressing the repairs. Please feel free to call us at 253-284-4471. Your satisfaction is important to us, and we hope to regain your trust in the future.

October 08, 2024

excellent service and performed all service requirements . Chuck White is an outstanding service provider . Made recommendations that would extend the life of my vehicle More

by Kingfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White
Report | Print
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your wonderful review! We're thrilled to hear that you received excellent service and that Chuck made a positive impact on your experience. His recommendations are invaluable in extending the life of your vehicle, and we're glad you found them helpful. We look forward to serving you again!

October 08, 2024

Little slow on oil change. Noticed last two times the paperwork said nothing about tire rotation? Could be why my front tires are measuring different? More

by tgdblond49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Christensen
Report | Print
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your feedback! We apologize for the slow service and any confusion regarding the tire rotation on your paperwork. It's important to us that you receive clear information about your vehicle's maintenance. If you have any concerns or questions, please call us at (253) 284-4471. We appreciate your trust and are committed to improving your experience moving forward!

October 08, 2024

Quick efficient don't have to wait for an appointment for any time always take my car there knowing that I'll get the best maintenance on it at a reasonable price More

by Teddy bear 7777 vet v8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Tramm, Will Ketcham, Dominick Martinez, Jenn Townsend, Dave Christensen, Michael Smith, Brenda Sharpe, Debbie Cudini, Suzi Cronin, Jennifer Oliver
Report | Print
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind words! We're delighted to hear that you appreciate our quick and efficient service. It's great to know you trust us with your car maintenance and find our prices reasonable. We look forward to continuing to provide you with the best care for your vehicle!

October 08, 2024

Staff are very interested in you and your service needs, they support your concerns and scheduling desires. More

by icrittendo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck White, Debbie Cudini
Report | Print
October 07, 2024

Really fair and reasonable negotiations with my trade in and wanting to have a certain payment. More

by divespotwa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Scott, Zach Davis
Report | Print
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your kind review! We’re glad to hear you had a fair and reasonable negotiation experience with your trade-in and payment. Your satisfaction is important to us, and we look forward to assisting you again in the future. If you have any questions or need anything else, feel free to reach out!

October 06, 2024

Prompt and timely service. Great customer service at the checkin and checkout. Maybe take out the paper on the floor of the vehicle when you give it back. More

by gallagal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Cudini
Report | Print
Oct 16, 2024 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

Thank you for your review! We're glad to hear that you experienced prompt and timely service, along with great customer service during check-in and check-out. We appreciate your feedback about the paper in the vehicle and will make sure to address it with our team. We look forward to serving you again!

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