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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,475 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,475 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma
Verified Customer
August 09, 2024
Im always nervous about buying a new vehicle. Its very seldom you come across a dealer and the employees that works for you. 84% of customers said being treated as a person, not a number, was ver Its very seldom you come across a dealer and the employees that works for you. 84% of customers said being treated as a person, not a number, was very important when trying to win their business. This was my experience with David & Jeff at Gilchrist Chevrolet, GMC Tacoma WA Larry Raymond More
by rlaraymo
Employees Worked With
David Shubladze, Jeff Stacy, Juan Aguilar
August 01, 2024
Jason at the service tech counter was great. Since I have a 34 foot Motorhome, this is the place to go when I'm in WA. Since I have a 34 foot Motorhome, this is the place to go when I'm in WA. More
by Glenn_Cummings
Employees Worked With
Jason, my tech, did a great job but he isn't on the list.
August 01, 2024
Miya was great to work with and really went above and beyond to help with our new car purchase. She was incredibly knowledgeable, professional and patient. We very much appreciated working with Miya as beyond to help with our new car purchase. She was incredibly knowledgeable, professional and patient. We very much appreciated working with Miya as she was super friendly, very helpful and made the process quick and easy creating a very positive buying experience that we will remember. More
by bsewalt
Employees Worked With
Miya Scott
August 01, 2024
Great service! The transmission in our car was done in timely manner! Despite the fact that our car broke down on Sunday, we were able to drop off the car that day. The transmission in our car was done in timely manner! Despite the fact that our car broke down on Sunday, we were able to drop off the car that day. Also, clear communication made it easy and less stressful for us. More
by Vlad
Employees Worked With
Dave Christensen
August 01, 2024
Dealership is great. Service department is horrible. Very poor customer relationship. Rude service writer. Very monetary motivated Service department is horrible. Very poor customer relationship. Rude service writer. Very monetary motivated More
by CAJWHITE
Employees Worked With
Dave Christensen
July 31, 2024
I am now on week 4 for my car being in the service department. I have the Cascada, which I'm sure the techs don't work on much. The convertable top wasn't opening/closing. Part was ordered, part ins department. I have the Cascada, which I'm sure the techs don't work on much. The convertable top wasn't opening/closing. Part was ordered, part installed. Problem not fixed. Had to order another part, coming from Michigan. Part still has not come in. Again, this is week 4 ! The ball was dropped some where along the line. On the serfaice,, it doesn't appear that anyone is taking responsibility.. if it were me, I'd be on the phone to Michigan, demanding that the Part be pulled and overnighted to me. And I would not get off the phone with them until I had a tracking number! But that's the difference between how I think customer service should go, and how the management at Gilchrist thinks it should go. It's ok for a customer to be without their car for 4 weeks plus! Im stuck, this is my transportation. This is wrong on so many different levels. Just wrong! I would love the opportunity to train this crew on how customer service should work. Gilchrist is severely lacking in that skillset. More
by abbenhousej5
Employees Worked With
Dave Christensen, Chuck White
July 30, 2024
This is my second vehicle purchased from Gilchrist and both times the process has been a breeze. Tim responded to my offer email promptly and presented an agreeable set of numbers with no pressure or game both times the process has been a breeze. Tim responded to my offer email promptly and presented an agreeable set of numbers with no pressure or game playing. Once agreed upon, he clearly stated what documents I needed to produce in order to fulfill the requirements of my rebates and set a time to come into the dealership to sign and take delivery. At the dealership, Tim met me at the front door and was very hospitable, offering water and even Chick Fil-A from their sales meeting they just got out of. Tim helped get me set up with all of the related accounts for MyChevrolet and OnStar and then handed me over to Finance where it was just a quick sign here and there and then I was on my way. I'd definitely recommend Tim and Gilchrist to anyone looking for their next vehicle. More
by justinnudo
Employees Worked With
Tim Wells
