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Gilchrist Chevrolet Buick GMC Dealership Tacoma
Tacoma, WA
2,481 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,481 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma
August 01, 2024
Dealership is great. Service department is horrible. Very poor customer relationship. Rude service writer. Very monetary motivated Service department is horrible. Very poor customer relationship. Rude service writer. Very monetary motivated More
by CAJWHITE
Verified CustomerEmployees Worked With
Dave Christensen
August 01, 2024
Jason at the service tech counter was great. Since I have a 34 foot Motorhome, this is the place to go when I'm in WA. Since I have a 34 foot Motorhome, this is the place to go when I'm in WA. More
by Glenn_Cummings
Employees Worked With
Jason, my tech, did a great job but he isn't on the list.
August 01, 2024
Miya was great to work with and really went above and beyond to help with our new car purchase. She was incredibly knowledgeable, professional and patient. We very much appreciated working with Miya as beyond to help with our new car purchase. She was incredibly knowledgeable, professional and patient. We very much appreciated working with Miya as she was super friendly, very helpful and made the process quick and easy creating a very positive buying experience that we will remember. More
by bsewalt
Employees Worked With
Miya Scott
July 31, 2024
I am now on week 4 for my car being in the service department. I have the Cascada, which I'm sure the techs don't work on much. The convertable top wasn't opening/closing. Part was ordered, part ins department. I have the Cascada, which I'm sure the techs don't work on much. The convertable top wasn't opening/closing. Part was ordered, part installed. Problem not fixed. Had to order another part, coming from Michigan. Part still has not come in. Again, this is week 4 ! The ball was dropped some where along the line. On the serfaice,, it doesn't appear that anyone is taking responsibility.. if it were me, I'd be on the phone to Michigan, demanding that the Part be pulled and overnighted to me. And I would not get off the phone with them until I had a tracking number! But that's the difference between how I think customer service should go, and how the management at Gilchrist thinks it should go. It's ok for a customer to be without their car for 4 weeks plus! Im stuck, this is my transportation. This is wrong on so many different levels. Just wrong! I would love the opportunity to train this crew on how customer service should work. Gilchrist is severely lacking in that skillset. More
by abbenhousej5
Employees Worked With
Dave Christensen, Chuck White
July 30, 2024
Tim was a great help to my husband and I in finding our new car. Tim was personable and not pushy. We appreciated his ability to listen to our needs and his patience with us as we made the big decision to new car. Tim was personable and not pushy. We appreciated his ability to listen to our needs and his patience with us as we made the big decision to buy a new car. More
by tmessing
Employees Worked With
Tim Wells
July 30, 2024
Excellent! !!.We have a great time with Tim he is a wonderful salesperson including all the staff that help all the way. !!.We have a great time with Tim he is a wonderful salesperson including all the staff that help all the way. Thank you very much. More
by raizviv
Employees Worked With
Shade Clark, Dominick Martinez, Sean-Karim Miller, Jeff Stacy, Miya Scott, Chloe Wongwui, Tim Wells, Izzie Martinez, Tre Tatum, Juan Aguilar
July 30, 2024
This is my second vehicle purchased from Gilchrist and both times the process has been a breeze. Tim responded to my offer email promptly and presented an agreeable set of numbers with no pressure or game both times the process has been a breeze. Tim responded to my offer email promptly and presented an agreeable set of numbers with no pressure or game playing. Once agreed upon, he clearly stated what documents I needed to produce in order to fulfill the requirements of my rebates and set a time to come into the dealership to sign and take delivery. At the dealership, Tim met me at the front door and was very hospitable, offering water and even Chick Fil-A from their sales meeting they just got out of. Tim helped get me set up with all of the related accounts for MyChevrolet and OnStar and then handed me over to Finance where it was just a quick sign here and there and then I was on my way. I'd definitely recommend Tim and Gilchrist to anyone looking for their next vehicle. More
by justinnudo
Employees Worked With
Tim Wells
July 28, 2024
My girlfriend recently got into a car crash, and had a pretty low budget for finding a new car. However he was able to make it really awesome deal on our car and help us stay within our budget! On top of pretty low budget for finding a new car. However he was able to make it really awesome deal on our car and help us stay within our budget! On top of that he immediately expressed a warm and upbeat personality, something that my girlfriend and I really enjoyed and was honestly very refreshing after the 14 plus car dealerships had already been to lol. He didn't try and up sell us, or do anything like that. He just wanted us to be happy with what we were driving, which is really hard to find when you go to some of these dealerships nowadays. Ps: for all of you video game playing nerds out there, he has a discord! Haha Thanks Tim! More
by letschat
Employees Worked With
Tim Wells
