Gilchrist Chevrolet of Port Orchard

I wanted a very specific vehicle/color. They picked up the wrong color combination and said "it shouldn't matter because you will be inside the vehicle". I eventually told them I wanted the They picked up the wrong color combination and said "it shouldn't matter because you will be inside the vehicle". I eventually told them I wanted the color I originally requested or I didn't want the vehicle. They agreed to do a wrap, so I purchased the vehicle. Part of the purchase was the all weather floor liner package (discussed before the purchase). The floor liner package was not ordered until five days after I left with the vehicle. It took almost 3 weeks for them to get the floor liners in, and communication was lacking. They did try to fix the issue by vacuuming out the vehicle. The cargo liner and seat back protectors are apparently on backorder, so the sales associate purchased a temporary cargo liner until mine comes in. Disappointed with the lack of communication and all of the delays, but I do appreciate the obvious efforts to rectify the situation. They even offered my son a hat, but he said no. More

Done ahead of estimated time with friendly service department. Worked with my warrenty directly and made repair in timely manner. department. Worked with my warrenty directly and made repair in timely manner. More

This was the best car buying experience we have ever had. Everyone we interacted with was exceptional. I found the car we ended up buying online and submitted an inquiry and almost immediately received a cal Everyone we interacted with was exceptional. I found the car we ended up buying online and submitted an inquiry and almost immediately received a call from Steve Hewitt who got me the information I requested with the best price we had found for the vehicle and there were no surprises not excessive fees as we had experienced at other dealerships. Then when we called back to buy the car we were taken care of by Chantel Ellis and she was great. We drove for 4 hours from Hermiston Oregon and on the trip I was questioning the window in buying it so far away, but when we got there it was ready and the paper work just needed signed and it was a great experience. Thank you Gilchrist. More

Beautiful Suburban. Just what we were looking for. Manager reduced the sale amount by a small amount. Usual sales tactics but they made the purchase easy. The financial Just what we were looking for. Manager reduced the sale amount by a small amount. Usual sales tactics but they made the purchase easy. The financial man we talked to lied to us about how much it would cost to replace the key fob, though. More

Sue was very helpful. got my running boards on in a timely manner and professional job. got my running boards on in a timely manner and professional job. More

Pretty seamless process. I think I got a fair deal. I like how they didn’t try to upsell me. I think I got a fair deal. I like how they didn’t try to upsell me. More

They were very helpful and great to deal with found what I wanted and brought it from Tacoma I wanted and brought it from Tacoma More

Professional and. efficient . Friendly and attentive, would recommend Gilcrest Chevrolet to anyone looking for a vehicle. Nick, Zack and Travis were all more than wond efficient . Friendly and attentive, would recommend Gilcrest Chevrolet to anyone looking for a vehicle. Nick, Zack and Travis were all more than wonderful. They made the buying process easy! More

The service writer was awesome. I just wish the service tech would have read the note of why I was there and talked to me. I also wish I was informed while making my appointment tha I just wish the service tech would have read the note of why I was there and talked to me. I also wish I was informed while making my appointment that my truck wouldn't fit on their service racks. My truck has been serviced at this dealership multiply times so they are familiar with what I drive. So needless to say I was pretty unhappy when I was told that they didn't have a rack that would fit my truck. My truck is a 3500 crew cab dually with a flatbed. More

Sue, was an excellent service advisor who got our truck in on very short notice for a warranty issue. Sue is very knowledgeable and ensured to the repair on our truck was taken care of in very professional in on very short notice for a warranty issue. Sue is very knowledgeable and ensured to the repair on our truck was taken care of in very professional manner. Sue kept us informed of technicians findings and repair as soon as the technician determined what they foind. More