Girard Ford

Overall our experience was very good. We purchased a used 2006 Ford. We were very happy with the car for a couple of days until the check engine light came on. Called the service department, spoke with used 2006 Ford. We were very happy with the car for a couple of days until the check engine light came on. Called the service department, spoke with Bill. He got the car in the next day and made the required repair. No cost to us and no hassle. We were again happy for a week until the car broke down. Called Bill again, and again service fixed the car. No cost to us. This is what may be expected when buying a used car. What is good is that Girard stood behind what they sold. We could not have asked for better service. Christine and Don Schumacher More

Went in for routine service and got expedient quality work done and was home before I knew it. This has been the norm at this dealership all people I come in contact with greet you and ask you if they ca work done and was home before I knew it. This has been the norm at this dealership all people I come in contact with greet you and ask you if they can help you. Once I dropped a pair of high end sunglasses in the engine compartment and couldn't get them out myself. The staff at Girad got them and wouldn't accept payment after they did. I will always go here for service because they know exactly what they are doing and are more that willing to help you when you need them. More

BE AWARE! They are nothing but smiles until you sign of on the papers. They promised the world and under so much pressure, I got nothing in writing. I drove off the lot at 7:58 (they close at 8pm), and 3 m on the papers. They promised the world and under so much pressure, I got nothing in writing. I drove off the lot at 7:58 (they close at 8pm), and 3 minutes down the road, I noticed there was a crack on the windshield. The salesman Chris had never pointed that out. I called him back and he said: "Oh, I thought we had fixed that. I'll take a look at it in the morning". I drove back to the dealership at 9am (when they open) and an extremely rude guy that called himself "the manager" yelled at me saying I was a LIAR, that the windshield was broken on my way home the night before, and that I just wanted a free windshield, and that was not gonna happen. That I had already bought the car and it was my problem. I told him that I called Chris 10 minutes after I left the store and that he admitted the crack was there! Chris started dancing around the subject saying he didn't really say it like that etc etc... He was quick to pressure me to sign the deal and show all the bells and whistles on the car, but never pointed out the crack. I told them that if I was not a good customer, if they were not making enough profit from me, to cancel the deal. He said it was my problem that I owned the car and that my husband was a nice person, but not me! I had my 1 year old baby with me in my arms! We had a $500 deposit on a truck that my husband was gonna buy, and I took it back and don't plan on ever doing business there again! During the sales pitch he kept saying: You have a 60 day warranty, if ANYTHING happens, just bring it back. Now he said it is just for engine and transmission! LIARS! CROOKS! Because of a $200 windshield they just lost a 12k sales. More

I have to be honest the gentleman whom worked with me was outstanding. He was an older shorter man but he was top notch in my book. The only issue I had was that there was no ability to get on line. I brough outstanding. He was an older shorter man but he was top notch in my book. The only issue I had was that there was no ability to get on line. I brought my wireless device with me but was not able to use it. More

We were treated very well by all departments, Sales, Management, Service and Parts. The feeling came through that they all wanted us to be happy with both the Focus and their Dealership. In regards to t Management, Service and Parts. The feeling came through that they all wanted us to be happy with both the Focus and their Dealership. In regards to the focus we are extremly pleased with the gas mileage and handling as well as the new appearance. More

I felt that he was not very straight forward with car service quote and offered a $100 coupon that was never applied to the bill. service quote and offered a $100 coupon that was never applied to the bill. More

George the manager lied to my face in front of my sales person Shannon, and my girlfriend. It went all the way to the owner Charles Antonino through the general manager who were both pompous rip offs willi person Shannon, and my girlfriend. It went all the way to the owner Charles Antonino through the general manager who were both pompous rip offs willing to forgo all future business from me and any of my family and friends. I traded in my car for another. George told me I could take back my car if the dealer cost to repair my car was too much and the dealer did not want to pay for the repairs. The dealer did not want to pay for the repairs so I took them up on their promise to give me back my vehicle. They would not, became nasty saying I could buy it back, pay for all repairs... and they would not even cut a key for me without charging me. Get everything in writing and sign nothing base on the word of the management. More

Of all my dealership interactions, this was by far the best and least stressful. We went in looking at a specific vehicle but there was no pressure. My husband and I were welcomed at the door, the car was best and least stressful. We went in looking at a specific vehicle but there was no pressure. My husband and I were welcomed at the door, the car was pulled around immediately. The time was spent showing me the different features of the vehicle before purchase. At the time of purchase time was spent getting my phone synced with the car, reviewing functions and features all in a very relaxed manner. I felt Chris would have spent as much time with me as needed. In fact he came in on his day off. He met with me on Saturday to review some questions I had. The closing process with Keith was very smooth. I love the car and would recommend Girard Ford. More

Great service from the first minute. Worked together to come to a solution about some issues that I had with the vehicle. Al always met me in the parking lot when returning for the post sale service appoin come to a solution about some issues that I had with the vehicle. Al always met me in the parking lot when returning for the post sale service appointments. Only issue...1.5 hours to get the truck washed? And they have an auto washer machine. Sad. Overall, great experience. I would definitely buy there again. More

Bought a new 2011 Fusion from them...though there for 5 hours, they were very courteous and worked to get me the best deal on my trade and financing. Have a warranty issue, so we'll see how that works out hours, they were very courteous and worked to get me the best deal on my trade and financing. Have a warranty issue, so we'll see how that works out later this week. Overall a good expierence, would go there again. More