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Glen Toyota
Fair Lawn, NJ
4,136 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country.
If you have questions, please feel free to reach out to one of our store managers for assistance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,136 reviews
December 11, 2019
Nicole is amazing! Very convenient that they service my Honda in a Toyota service center. Every time I take my cars for service I ask for Nicole, she’s great. Very convenient that they service my Honda in a Toyota service center. Every time I take my cars for service I ask for Nicole, she’s great. More
by J Car
Verified CustomerEmployees Worked With
Nicole Willis
December 11, 2019
Great Service Kept me informed about my car. Great customer service. Car was ready before the time I requested. Very easy to make an appointment. No pressure for ex Kept me informed about my car. Great customer service. Car was ready before the time I requested. Very easy to make an appointment. No pressure for extra service. More
by CMQ
Employees Worked With
December 11, 2019
total check-up and tire and brakes concerns. Ryan listened to my concerns, told me how long the wait would be, told me what problems were found, explained my brakes squeaking situation and told m Ryan listened to my concerns, told me how long the wait would be, told me what problems were found, explained my brakes squeaking situation and told me how much it would cost to repair but that they could be left as is since that did not impact safety or performance. Ryan clarified for me the causes of all the remaining issues, and allowed me to make notes. When he said they would need a day to fix the problems and I suggested I bring the car back next week, he told me with certain problems he didn't advise me to drive the car with those so I agreed to leave the car for the work. I asked if, considering the cost of repairs, it was worth investing that amount, $1800, in a 13 year old second hand car. He assured me that with the repairs (and its low mileage) it would drive like new, that there would be loads of people willing to buy that car once fixed. I was driven home. The next day they called me when the car was ready and said they would find two drivers to bring me my car since I had no way of picking it up. The car was returned even cleaner than it was when I took it to a professional car wash! Excellent repair and service! Thank you. Note: In ratings below, i was unable to rate Price since I didn't do any comparison investigations. More
by STANLEYSHAPIRO
Employees Worked With
Ryan Christensen
December 11, 2019
Full service I wanted my car vacuumed and i thought it was included in the service. Was a little disappointed that my interior was not touched and that the wash at I wanted my car vacuumed and i thought it was included in the service. Was a little disappointed that my interior was not touched and that the wash ate my license plate and so they had to fix the frame. More
by avictibayan
Employees Worked With
Ryan Christensen
December 10, 2019
Excellent service Toyota was very good and quick in getting this car worked on and I'm very thankful for their help. I want to also thank bill for his kindness and se Toyota was very good and quick in getting this car worked on and I'm very thankful for their help. I want to also thank bill for his kindness and service. Elias More
by jbnoury
Employees Worked With
December 08, 2019
Excellent service I would recommend it. I love it. It was super friendly and everyone tried to help as much as possible. It was a great experience. service I would recommend it. I love it. It was super friendly and everyone tried to help as much as possible. It was a great experience. More
by MORALES2CASTRO
Employees Worked With
Mike Elston, Rich Morales
December 08, 2019
5000 miles maintenance check Very convenient, they squeezed me in during Saturday. I work during the week and they were able to accommodate me on Saturday. Thank you, really appre Very convenient, they squeezed me in during Saturday. I work during the week and they were able to accommodate me on Saturday. Thank you, really appreciate that. More
by ajiestabile
Employees Worked With
Nicole Willis
December 08, 2019
Incompetence and disrespectful ! Glenn Toyota had my car for three weeks trying to figure out what the problem was. I called numerous times and left messages and text messages and never got a reply. To mak for three weeks trying to figure out what the problem was. I called numerous times and left messages and text messages and never got a reply. To make a long story short basically once I call Toyota headquarters and explained what happened they called Toyota to see their side of the story. Mike the service manager told them the reason the car was there for three weeks was because They were waiting for me to make a decision which was a flat out lie. When I confronted Mike he said the reason he told that lie was because he didn’t know why the car was there for three weeks. So rather than try and find out what was wrong he just lied then proceeded to tell me it wasn’t a lie because it wasn’t done deliberately. I don’t know who does business this way. Then I lost my temper and let a few choice words go, he proceeded to tell me that we were even since I cursed and he lied and hung up on me. I was beyond shocked on how a manager can treat a customer this way so I would steer clear of Glen Toyota service Department. They said it was my transmission and they don’t fix transmission so I took my car to a transmission expert who told me it wasn’t even the transmission so on top of being disrespectful and liars they’re incompetent. My boyfriend wound up fixing it with Heet feel injection cleaning for five dollars instead of $6200! More
by nbaucke
Employees Worked With
Mike Elston
December 08, 2019
Good experience to buy a new car Got a good offer and decide to buy the car. Was driving the car on the highway. The car is in good condition inside and outside. Got a good offer and decide to buy the car. Was driving the car on the highway. The car is in good condition inside and outside. More
by Audron
Employees Worked With
Jeff Braunstein
December 07, 2019
Good experience I look forward to getting my oil changed here. They are friendly and never too busy. They have bagels and hot chocolate, and its nice and relaxing in I look forward to getting my oil changed here. They are friendly and never too busy. They have bagels and hot chocolate, and its nice and relaxing in their waiting room. More
by Nicoleguzman9
Employees Worked With
Ryan Christensen
