Glen Toyota

thank you glen Toyota Always accommodating and respectful of my time, keeping down time to a minimum. Service writers and mechanics put the customer first. Glen Toyota serv Always accommodating and respectful of my time, keeping down time to a minimum. Service writers and mechanics put the customer first. Glen Toyota service department should be a model for every dealership. More

Excellent experience We purchased a new Camry that was not in dealer inventory. Glen Toyota had it brought within a few days as promised and pick-up of the vehicle by us We purchased a new Camry that was not in dealer inventory. Glen Toyota had it brought within a few days as promised and pick-up of the vehicle by us was handled efficiently by dealer staff. The walk through provided of new car technologies was great and the support staff paired both our phones to the car’s Bluetooth. We were and out of the dealer within 1 hour including all paperwork. More

Good Service Very professional dealership and have a great mix of customer service, constant feedback of the status of the vehicle being serviced via large easy to Very professional dealership and have a great mix of customer service, constant feedback of the status of the vehicle being serviced via large easy to read monitors. Was a great experience! More

Very good Walked in and out same day with sale. staff was very professional salesman was great very easy purchase. Steve my salesman was very helpful and walke Walked in and out same day with sale. staff was very professional salesman was great very easy purchase. Steve my salesman was very helpful and walked me right through it no problem More

They treat you right Very smooth experience at Glen Toyota..I use to avoid dealership repairs due to a reputation of pushing unnecessary expensive repairs...I don't have a Very smooth experience at Glen Toyota..I use to avoid dealership repairs due to a reputation of pushing unnecessary expensive repairs...I don't have any of @ Glen. The service department seems to be top shelf. Ryan was very easy to work with... thank you More

Excellent customer service. Very satisfied with the service. The finance department really went above and beyond to work with us. Would recommend Glen Toyota to family and friend Very satisfied with the service. The finance department really went above and beyond to work with us. Would recommend Glen Toyota to family and friends. More

Horrible experience in service department So this morning I took my minivan for an oil change. upon entering i met with the service advisor Bill. Bill advised me that there is an air bag recal So this morning I took my minivan for an oil change. upon entering i met with the service advisor Bill. Bill advised me that there is an air bag recall for the vehicle which I decided to have taken care at later time due to long wait time. I was given approximate 3 hours for an oil change which was still fine since I walked in without an appointment. So i was waiting in the lounge for few minutes after i handed over the keys. Bill arrived in the waiting area and told me that service director wants to speak with me. So I was taken into the garage where my car was going to be worked on and spoke with Michael Elston (service Director). Michael explained to me about the airbag recall and again I told him that i don't want it to be done right now. So all was well this point. He was upset and furious because i said I will have recall done at another dealership. He proceeded to enter the vehicle verbalizing " i don't have time for this nonsense", which i found very odd for someone who is in this position to talk to the customer. Micheal told me that oil change will not be done on the vehicle and i asked for the explanation. He told me that I came there without an appointment while calling me an "xxxxxxx". I told him several times to exit out of my vehicle several but would not get out. I asked him that I would like to speak to his superior and i was told that there is no on above his title. I am sure I am not the only one that was treated in this manner by this individual. So I pretty much wasted time and energy talking to this "service director". This individual was happy to do the oil change until I said I will have recall done at later time. Not sure if his behavior has been same with other customers. Glen toyota has lost one customer for sure, hope the dealership looks at this review and camera footage to evaluate this review. Will not return nor recommend. More

Javier is excellent! Javier came up to us when we were looking at the cars on the backyard. He was knowledgeable and patient. It didn’t take us too long to decide on the p Javier came up to us when we were looking at the cars on the backyard. He was knowledgeable and patient. It didn’t take us too long to decide on the packages for the 2020 Sienna. Paperwork and other services are also quick and fine. More

Good dealership No hidden fees or charges. Good sales reps. Promises are kept. Negotiations are allowed to listen to the customer's needs. Helpful in explaining feat No hidden fees or charges. Good sales reps. Promises are kept. Negotiations are allowed to listen to the customer's needs. Helpful in explaining features. More

Excellant upgrades Wanted some additional accessories after a new purchase. The service center worked with me and treated me like a valued customer throughout the entire Wanted some additional accessories after a new purchase. The service center worked with me and treated me like a valued customer throughout the entire experience. Glad I went with Glen Toyota. More