Glen Toyota

Bait and Switch in april of 2014 went to glen toyota to test drive rav4 , liked vehicle got price was ready to leave when salesman came back with lower price, was goi in april of 2014 went to glen toyota to test drive rav4 , liked vehicle got price was ready to leave when salesman came back with lower price, was going to leave again, salesman came back with lower price, this happend till we had price $2800 lower than anyone else. put depost on car, on monday, when we were going to pick up car, dealer told us car was hit by "oil truck and could not be repaired" but, he had other vehicles he could sell us. we asked dealer for accident report which he said they didn't need to do. contacted Toyota USA complaining about glen toyota, told us to contact customer service rep at glen toyota who would work out this problem for us. Mr. almonte told us in 2 weeks he would have rav4 limited we wanted at the price agreed apon. 2 weeks pass, no call from dealer, wife called, could not find car but, would order rav4 for us at the agreed apon price with all features we wanted but, would take 6-8 weeks to get from toyota. 7 weeks passed, on tues day, 6/17 my wife called customer service rep. joe castanedas at glen toyota, left message concerning our new car delivery. no return call. on wednesday 6/18 wife called mr castanedas again, no response. i sent mr castanedas email concerning new car status of delivery. no response. thursday 6/19 went to glen toyota to see mr. castanedas in person, he was not availed. saleman told me car was not delivered may be it would be in next delivery in 8 weeks, but, he had other cars on lot he could sell us. asked to talked to mgr. he made me wait 15 minutes, then came out and told me they did not order rav4 limited for us, that he was not going to sell us the car for agreed apon price and to go to another dealer, he would refund our deposit. 10 weeks have passed and still no rav4 from this dealer. going to lawyer today, and media to expose the type of dealship this really is. so far, toyota usa has not responed to our emails for help. More

Very Good Service Recently, I am on the market to buy a sienna, asked for price quote from several dealers, Glen Toyota is the only one responded me right away and gave Recently, I am on the market to buy a sienna, asked for price quote from several dealers, Glen Toyota is the only one responded me right away and gave me the lowest quote, the price is even lower than truecar.com. highly recommend it to anyone who want to buy a new toyota. More

Would never buy here again I was in the market for a Used Scion TC as a first time buyer at a dealership. I found one at Glen Toyota at a great price and in great condition. Fra I was in the market for a Used Scion TC as a first time buyer at a dealership. I found one at Glen Toyota at a great price and in great condition. Frank was my salesman. He was very friendly down to earth and not pushy. Personally my credit was horrible and I wasn't sure if Id get approved. so Frank asked me to make a deposit to hold the car while they did the paperwork on the car. 2 days later I was told I was approved to come in and do the paperwork to pick up the car. To get the loan paperwork done i was brought in to meet with Dominic. at this moment in time he rushed me through the paperwork to get everything signed. Told me about about how my car is covered for a 3 year warranty, oil changes for 4 years, and wheels and tires protected for 5, lojack and GAP protection. I was so excited to jump in my car, I failed to realize all these services came at a charge. No one ever asked me if I wanted them. Later that night I analyzed the contracts as I should have, then realized these extra services were costing me about an extra $6,400. Also the actual cost of the car wasn't the price we agreed on (an extra $1,780). This car was costing me an extra 8k above the price I agreed to purchase plus taxes and fees. This is not the worst part. A few days later I went back to the dealership politely to speak to Dominic to refund most of the extra services they added without consulting me. He then went on to "making calculations" on his computer to telling me that doing so would change my interest rate to 26% causing my monthly payments to go up. According to him, acquiring these extra services kept my interest rate lower. and that I can get a pro rated refund when I come back in a year to refinance the loan. Refinancing was something I had already planned on doing. Being a first time buyer, I stupidly believed him. Fortunate for me that wasn't enough convincing for me. A few days later I called Toyota Financial Services and asked to verify everything Dominic told me. Surely enough it was a lie, after I was approved my rate cant change for acquiring different services. I am not so much upset, mostly disappointed that they took advantage of me and my situation. Currently I am in the process of getting all this fixed through TFS. Overall very happy with the car, Frank was great to work with but watch out for Dominic Hughes the Business Director. Never buying from here again. More

My first new car! I had a great experience at glen Toyota. This is my first new car and they were so helpful and explained everything to me. John showed me everything o I had a great experience at glen Toyota. This is my first new car and they were so helpful and explained everything to me. John showed me everything on the car and Brandon did it a second time there was so much to learn. No pressure at all! The finance guy Mike also showed me different products Toyota offers and I bought an extended warrenty because I am planning on keeping my new car for a while and the warrenty was a good value. I would recommend Glen Toyota. More

Misleading & Dishonest I went there to buy a car and Mike tried to dishonestly sell me one way higher than advertised on the internet. They lie on the internet to get you to I went there to buy a car and Mike tried to dishonestly sell me one way higher than advertised on the internet. They lie on the internet to get you to come in and then say it was an error in the system. DO NOT buy from them - they lack any integrity. More

Kept emailing Veronica at our local Toyota dealership for price as we had already test driven vehicle elsewhere. Kept getting promises of prices to be sent but not with the options we wanted. Sometimes had price as we had already test driven vehicle elsewhere. Kept getting promises of prices to be sent but not with the options we wanted. Sometimes had to reply two and three times to get an answer, then received more emails computer generated asking if I need any help that she would be glad to help, not answering prior email. Always had an excuse but seemed very nice. Did not seem qualified to help customers or handle the job period, but meant well. We finally went to another dealer and got the new vehicle quickly. More

at the dealer they did not explain and show their product fully. one being an example of a test drive, we were not offered a test drive. they also did not explain the contract at the time of signing them. th fully. one being an example of a test drive, we were not offered a test drive. they also did not explain the contract at the time of signing them. they also did not provide us with a second spare key when we drove the highlander home. then,after we had purchased the car and used it for about three days the seat warmers were becoming too hot. then when i was sitting on the front passesnger seat i touched my back and my chair feeling it was burning. my sweater was burned and the seat warmers were too hot. then we returned the car to the dealer. i also called the insurance and the warranties to cancel everything and the payments. then they let us borrow a rav-4 to use while they were going to fix the highlander. they let us use the rav-4 for two days and called us to return it. we returned it at the dealer and we signed a receipt to show that we returned the car. one of the staff membembers also signed the receipt. after a couple of days they called and said that they will file a complain that the car was stolen. they were harassing us to get the car. then now they dropped off the car in front of the house and left it there. More

I bought a car from Glen Toyota. Very bad experience I bought a car from Glen Toyota. Very bad experience encountered by me bying a car. Can't reach people. My temp license on the car was expiring and d I bought a car from Glen Toyota. Very bad experience encountered by me bying a car. Can't reach people. My temp license on the car was expiring and didn't received registered plates yet. I called glen toyora so many times to ask for details and renew the temp registration. Can't get hold of people. I don't recommend anyone. More

Best price, super friendly and hounest ... An asset to Toyota community... Forget those large dealers such as prestige or parkway where their prices are toooo high. Go to Glen and get the best numbes fair Toyota community... Forget those large dealers such as prestige or parkway where their prices are toooo high. Go to Glen and get the best numbes fair and hounest ... What car shipping should really be like. Thanks you all at Glen Toyota Mike More

Joey was really great. We test drove 2 cars...he even pretended to like my driving. Very friendly, and honest. Said I was asking too low of a price, but he really worked with me to get my payment to an pretended to like my driving. Very friendly, and honest. Said I was asking too low of a price, but he really worked with me to get my payment to an affordable rate. I appreciate all the time he spend with me. This is my first time buying a Toyota and Joey was really great in helping me get what I needed. More