Glen Toyota

Bad customer service Short story: They had my car for 6 hours for an oil change and clamp replacement to the air conditioning even after I called numerous times to find Short story: They had my car for 6 hours for an oil change and clamp replacement to the air conditioning even after I called numerous times to find out what was happening. Long story: Brought in my car for an oil chance and checkup. Richard told me he'd call me back at noon. I call at 2pm and he says I need a couple of other parts after the inspection, and that I should be done "before 4". He said he'd call me back when it was done. 5 hours for some new clamps and an oil change is excessive, but what I've come to expect for doing the job right. I call at 430 and speak to the front desk, who hangs up on me when they hear im looking for Richard about my car. I call back 3 more times only to hear the phone get picked up and then hung up. After waiting about an hour I call back and the front desk said Richard left for the day, and I could pick my car up the next day. Since I use it for work, and brought it in 6 hours prior, the receptionist said she'd get the manager and call me back. At 530 I get a call from the manager saying it's been taken care of and I can pick my car up. The process was like pulling teeth, but at least i have my car. They've taken long in the past, but I couldn't believe how carelessly I was treated. More

45 thousand mile service Excellent Dealership to work with specialty with Tom Distefano as a sales person and the entire service Department always getting back to you on how w Excellent Dealership to work with specialty with Tom Distefano as a sales person and the entire service Department always getting back to you on how was your service was handle and explain what was done to your vehicle More

Efficiency Very courteous, well informed ,welcoming atmosphere no hassle no bustle every one knew what he or she was doing,the screen told you where your car was Very courteous, well informed ,welcoming atmosphere no hassle no bustle every one knew what he or she was doing,the screen told you where your car was in the process.actually very imptessive. More

Great service people! I enjoy going to service at Glenn Toyota. People are extremely down to earth. Very helpful with what you need in your car service. Detail oriented I enjoy going to service at Glenn Toyota. People are extremely down to earth. Very helpful with what you need in your car service. Detail oriented, don't mind answering your questions. Took time to look up your issues. Love the the free ride home, free cup of coffee and the car wash afterwards. I like the text too schedule my car service. Don't why people would go any where else? Was a little upset at first, getting the car warranty but it was so worth it to get it. More