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Glenbrook Dodge Chrysler Jeep Fiat

Fort Wayne, IN

4.9
2,369 Reviews
Glenbrook Dodge Chrysler Jeep has been serving the city of Fort Wayne and the surrounding areas for over 40 years. We offer a wide range of services for our customers including New & Pre-Owned vehicle sales & leasing, a top tier Service Department with highly trained technicians and all the latest technology to service your vehicle as well as a fully stocked Parts Department that carries thousands of OEM parts to get your vehicle back on the road as quickly as possible. We even offer a complete Collision Center that services all makes & models. Come visit us and find out why Glenbrook Dodge Chrysler Jeep is the very best place to buy a new or pre-owned vehicle and have your vehicle serviced or repaired. We look forward to serving you.
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100 W Coliseum Blvd

Fort Wayne, IN

46805

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Showing 2,369 reviews

October 25, 2010

Everyone in the dealership was very courtesy & friendly. They took care of us quickly as well as efficiently. They offered to install a dvd player with our purchase. We also test drove several vehicles an More

by wjabshier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Brady
October 23, 2010

What Crooks, Cody Glenbrook Dodge's sales person and there honest?? sales manager which his name I forgot try to get you to do a deal with a credit card deposit and then change the deal at the close of More

by wasabuyer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody
Nov 03, 2010 -

Glenbrook Dodge Chrysler Jeep Fiat responded

I investigated this customer complaint regarding the purchase of the Wrangler. This customer has never even purchased a vehicle from our dealership. I was informed that the salesperson actually drove the vehicle up to Michigan for the customer to see and did everything he possibly could to earn his business. The customer's requests to complete the deal kept changing and they eventually got to the point where we were unable to make a deal. We make every effort to negotiate with our customers to put deals together but in this case, the customers continued to ask for more and more. We would agree on a price and then he would say he wants something else thrown into the deal. Our request to secure a credit card deposit was not unreasonable considering the lengths we went to to sell the vehicle. The deal was not changed after we requested a deposit, the customer just wanted more off on the vehicle which we were unable to do. We make every effort to resolve all customer complaints in a timely manner. Customer satisfaction is our number one goal. Matt McKibben General Manager

October 18, 2010

Joe was a super salesmen. He helped us find the best value for our money in our new van. He made the whole family feel right at home with a few perks from the dealership like popcorn, pop, cartoons and More

by haeveringham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Payton, Joe Payton
October 16, 2010

With in a week after purchasing a vehicle from them the smart key quit working and the jest of there reply was you bought it as is. I had to spend $437.34 for towing and to get a new key for this vehicle.T More

by clmorgan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Pifer
Oct 20, 2010 -

Glenbrook Dodge Chrysler Jeep Fiat responded

After reviewing this situation with the salesperson, the sales manager and the customer, we discovered that the customer had dropped and damaged the key to his new vehicle shortly after taking delivery of the vehicle. The damage resulted in the vehicle having to be towed and the key replaced at the customers cost because the vehicles factory warranty had expired. Although it is our goal to take care of our customers before during and after the sale, we can't be held responsible for damages caused to keys after the vehicle has been delivered. Because of the security measures built into newer vehicles now, keys have become very expensive to replace and they also have to be coded to work with the vehicle. In this case, the customer was offered 1 additional key at the dealer cost but he declined. Glenbrook Dodge Chrysler Jeeps makes every attempt to resolve all customer complaints in a timely manner. Customer satisfaction is our number one goal.

October 14, 2010

Steve Knuth was our Sales Person and was extremely helpful and did not pressure us for this sale - this is what we prefer and find helpful. We had noticed our truck on the internet and overall Steve h More

by CWelbaum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Knuth
October 13, 2010

Mike Spitler really went above and beyond to take care of my vehicle needs. We had been talking for approximately two months on different options I had with my leased vehicle. I was in a leased Dodge Dakot More

by sagard1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Spitler, Mike Spitler
October 09, 2010

I'm absolutely loving the new ride-- I know it took some I'm absolutely loving the new ride-- I know it took some extra effort to get a " black beauty "! There was a problem with a interior stain th More

by brentb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Brady
October 07, 2010

My business car lease was expiring on 9-27-10. I test drove a new Jeep Grand Cherokee. I was impressed with the performance, options and upgrades to the 2011 Grand Cherokee. I decided on the color I wa More

by Ej421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ryan Tuttle/Steve Bufink
October 06, 2010

We had test driven vehicles at other dealerships and felt that Glenbrook Dodge was the most accommodating. They listened to our concerns and worked to make the deal appealing. I also feel that any problems More

by steve and bev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
casey and cody
October 06, 2010

John was very attentive and helpful with the whole process of buying our new vehicle. He took the time to explain all of the features of the different models that we looked at on both visits. He liste More

by DrBombay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kinney
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