Global Auto Mall

Do yourself a favor and stay away from Global Auto Mall service department!!! They do botched work and then force you to pay a nonsense diagnostic fee of an issue that they caused! Did brand new front brak service department!!! They do botched work and then force you to pay a nonsense diagnostic fee of an issue that they caused! Did brand new front brakes and resurfacing of rotors with them back in January of this year. Going by their advice that resurfacing was the way to go for me, I should have never listened. As this seemed to be their plan to squeeze $500 out of me in January and then another $500 a few months later. Why do brand new pads and resurfaced rotors squeal like an old car about to fall apart? They refused to take ownership for any kind of issues they might have caused. I spent over 5 hours in the service department that day and was forced to pay a diagnostic fee and get this there was no diagnosis! Then they tried to tell me oh you actually need to get new back brakes now and oh you should have never resurfaced the brakes. I had been to that service department about 7 times in the past 3 months and at no point did they ever say anything about back brakes which leads me to believe this was a big ploy to squeeze more money out of me like I was some kind of fool. The best part is your "service manager" HUGO VACADIEZ what a useless sorry excuse for a representative of your establishment. He is rude and condescending. He acted as if I was nothing and like the money I spent in your place was simply not enough. He even had the gall to say he felt like he was being "strong armed" and even takes me over to his computer and says, "oh you're such a loyal customer well all I see here are oil changes and tire rotations". I have been a loyal Global customer for over 10 years but no longer because of the way I was treated on that day. Now I have to go to a different shop to fix something that they messed up back in January! Upper management is of no help with this either I guess they don't care about losing a customer when they are too busy scamming other people out of their hard-earned money. More

Dealer adds something called "protection package" for about $2000 without telling about it and giving the option for the customer to refuse it. Absolutely useless protection designed to increase dealer about $2000 without telling about it and giving the option for the customer to refuse it. Absolutely useless protection designed to increase dealer profit. Be careful. More

I was interested in a used car advertised at $28,999. After a test drive they offered it to me for $34,000 ! they wanted me to pay for the preparation for sale, and $800 for the title prep, among other After a test drive they offered it to me for $34,000 ! they wanted me to pay for the preparation for sale, and $800 for the title prep, among other xx. Even their sales contract stated title cost of $499. Eventually we got to a reasonable figure and I bought the car in Oct '24. They called a few weeks later to say they had the title and I can pick it up. I asked why THEY had MY title and was told " that's the way we do it". I asked them to mail it to me (it's a 90 minute round trip from my home), and she said that they would. MULTIPLE calls later, I was told it had been mailed on Jan 29. It didn't arrive and I left several voice mails. Called this morning and was told "we have your title here" - no explanation despite questioning. I asked for it to be mailed and the answer was "can you pick it up? It costs $40 if you want us to mail it - do you want to pay over the phone?". UNBELIEVABLE. They charged me $237.00 DOCUMENT DELIVERY FEE, and they need another $40 to mail it! CROOKS. I don't understand why DMV would issue the title to anyone but the owner, especially since no loan - I paid with a cashier's check. I'm calling DMV, and probably my lawyer. More

I never write bad reviews, but I left a very positive review the week that I leased my car, which has since needed to be redacted! I was incredibly happy with the sales and financial aspects of the initi review the week that I leased my car, which has since needed to be redacted! I was incredibly happy with the sales and financial aspects of the initial transaction. Everything was timely, professional and well handled. However, the minute I drove off the lot that all changed! The dealer bought out my previous lease and was to send a check to the financial institution holding the loan. After over a month of chasing the Global Jeep's finance manager with spotty responses (never from him actually but instead the nice sales person) in which I was told the check was cut the week I leased my car, I came to found out this was not in fact true. It took till almost week 6 for me to get any resolve and only after threatening poor reviews. Apparently that is what it takes! As a person who values their credit, I suggest never becoming a client at this dealer or you will risk them treating you like royalty when shopping and then disrespectfully once they have sealed the deal. More

The Start of a New Relationship, It has recently come to my attention, after my previous post, that the upper management at Global Auto mall, was not aware my situation. Mr Ed Rubin, called me promptly to my attention, after my previous post, that the upper management at Global Auto mall, was not aware my situation. Mr Ed Rubin, called me promptly to start the process of resolving the open issues. He immediately opened communication with the Parts/Used Cars Department, and forward momentum began. He was true to his word. In the rush to explain my position, a very dear and honest man was caught in the fray. Bruno a very professional finance manager, who eagerly took up my cause, should be praised for going above and beyond and trying to halt any unfortunate fallout. The ship has been righted. The lesson here. Get all things in writing. If you have issues, document them and present them in a humble even tone. A life raft was given to me by Mr. Ed Rubino, and all his team is rowing. More

Our salesperson, Yurii, was new to the dealership and very enthusiastic to highlight the benefits of our 2021 vehicle. He went out of his way to learn the features of the used car, despite it being a dif very enthusiastic to highlight the benefits of our 2021 vehicle. He went out of his way to learn the features of the used car, despite it being a different manufacturer than what they typically sell. We were a bit confused as to why an additional $3k was added to the posted price to cover “getting it ready for sale”, but happy to work with Yurii. More