Global Auto Mall

I came in for a Service Recall. Client Service was great and tech was very knowledgeable. Price for all fixes was a concern for me, but the fix for the recall item was perfomed to my expectation. and tech was very knowledgeable. Price for all fixes was a concern for me, but the fix for the recall item was perfomed to my expectation. More

Our experience at Global Auto was very pleasant. Everyone was very professional,friendly and helpful. Our only complaint was with the length of time we needed to wait prior to meeting with the fian Everyone was very professional,friendly and helpful. Our only complaint was with the length of time we needed to wait prior to meeting with the fiance department, however once we actually got started with the finance officer, we moved rather quickly through the process. More

In all honesty, I wish to strictly base this rating on Mr. William Terrell & Kenny from Finance because they are solely responsible for me purchasing my 2010 Chrysler 300. They were extremely professional Mr. William Terrell & Kenny from Finance because they are solely responsible for me purchasing my 2010 Chrysler 300. They were extremely professional and put me at ease as they walked me thru the steps. They went as so far as staying late (past working hours-on Father's Day) to make sure that everything was handled properly. If it wasn't for their dedication I most likely would have walked away because as I entered the dealership I did pass up several sales reps but no one seemed eager enough or even interested in helping me. In the future, I would definitely recommend my family & friends to the dealership ONLY if these two gentlemen are still employed there. A company is only as good as its staff...and Mr. William Terrell & Kenny are and I am sure will continue to be an asset to Global Auto Mall. More

The dealership was very nice along with all the employees, Don Span is the best car salesman I've ever met, I did not planed to buy a car put I did. employees, Don Span is the best car salesman I've ever met, I did not planed to buy a car put I did. More

Mr. Terrell was so professional and honest to the customer. I didn't have to waste the time to negotiate the price and the condition. customer. I didn't have to waste the time to negotiate the price and the condition. More

I think James takes his job very seriously and works hard to meet the custiomer needs. I do think a 2 hour wait for an oil change is to long but this was not James fault. to meet the custiomer needs. I do think a 2 hour wait for an oil change is to long but this was not James fault. More

Antoine Gratz and Cirillo (don't recall last name) in finance department did a superb job of selling the 2012 Hyundai Sonata. Antoine spent a lot of time going over the car with me and Cirillo explained finance department did a superb job of selling the 2012 Hyundai Sonata. Antoine spent a lot of time going over the car with me and Cirillo explained the financial terms clearly. It was clear from my experience that the staff at Global are very motivated and enjoy working there. More

Purchased car at global,hassle free and got a great price and now I am hoping for the same with the service dept.this was the first time in for service and everything was taken care from the time I pulled and now I am hoping for the same with the service dept.this was the first time in for service and everything was taken care from the time I pulled up,directed to receptionist and to the service consultant,James Kursay who was very helpful. More

Very friendly, always trying to please customer, all service options were carefully pointed out to me, and whatever savings i was eligible for were presented to me service options were carefully pointed out to me, and whatever savings i was eligible for were presented to me More

The front desk of the service station were very friendly. Mr. Terracciano (service consultant) first took another customer who came in 30 minutes after I did and then he informed me that the service I was t Mr. Terracciano (service consultant) first took another customer who came in 30 minutes after I did and then he informed me that the service I was there for (oil change and rotation of tires) would not take long. Mind you, I went to the dealership at 9:00 am and was informed that I should be completed by 12:00 pm. 12:00 pm comes and I do not receive a telephone call from Mr. Terracciano until after 1:30 pm informing that my Jeep Wrangler is NOW at 1:30 pm having the oil change and tires rotated. Thank goodness I decided NOT to stay at the dealership waiting for my Wrangler. I finally receive the telephone call that my Wrangler's work is completed at 3:00 pm. You can do the math, (got call at 1:30 and work done at 3:00 = 1.5 hours), dropped off the Wrangler at 9:00 am and work done at 3:00 = 6 hours. The only saving grace for this service department was a mechanic named John, who greeted me, assisted me by telling Mr. Terracciano that I was here waiting before the other customer, apologized for the lateness and could not come up with any excuse for this kind of service. On top of all this mess, I was informed that I was going to have my Wrangler washed. Let me say, it was such a horrible job. I know my kids could have washing my Wrangler better then the dealership. There was still pollen on my hood, bugs on my hood and grill, my tires were so dirty that it looked like it never even had water touch them. I touched my hood, grill and tires to see maybe it was just the lighting hitting it wrong. Not to my surprise, it was dirty. I do not recommend having them wash your vehicle because you would get better service if you took it to a coin operated car wash and did it yourself! Please be aware that if you do decide to get your vehicle serviced with them that you do not care if it takes 6 hours for a routine oil change and tire rotation. The reason why I said I recommend the dealership is because my salesman Greg DeNiro, found out that I was there and wanted to assist me with the problem immediately. I purchased my Wrangler a year ago! He remembered me, courteous and very professional! I would definitely purchase another vehicle from Mr. DeNiro. I believe Mr. DeNiro and John (mechanic) saved this customer from leaving Global Auto Mall. More