Global Imports BMW

After buying BMW’s fir the past 35 years I have bought everything from z4 to 325 up to 7 series and one thing I can say is the level of customer support has progressively gone down. My most recent exper everything from z4 to 325 up to 7 series and one thing I can say is the level of customer support has progressively gone down. My most recent experience is with the interns ales force, they are certainly lacking when it comes to follow through and keeping in touch with a buyer. They were fast to have me enter my trade in I go in the app they requested then I was told I would here from them within the hour to get this deal rolling I had taken the very best day off to travel 1:55 mi utes to make the deal. Well I never heard from them I called emailed and finally received an email the next day that the car I wanted had been sold. Well isn’t that just great so glad I took a day off for nothing. I lost a car that I was looking for because of no communication poor customer service and I will not do business with that dealership again. So sad that what once a great experience has just become just another car dealership, that care nothing about the customer other than not doing the job they are hired to do. More

Rick Hern and Jean DuBois made my car purchase extremely easy and stress free. They were very attentive and professional. I will certainly look to purchase another vehicle from Global BMW in the future! H easy and stress free. They were very attentive and professional. I will certainly look to purchase another vehicle from Global BMW in the future! Highly recommend! More

Lambo and Travis coordinated my out of state sale, the credit and paperwork were all handled flawlessly, great service, the car was delivered right to my front door! My third car from Global, highly reco credit and paperwork were all handled flawlessly, great service, the car was delivered right to my front door! My third car from Global, highly recommend. More

46 days ago bought my x7 & still don’t have teg I contact chrish & John no answer & I am posting on on line soon it stop me travel it’s shame for global bmw I spent for drive not keep in my Garage hope this chrish & John no answer & I am posting on on line soon it stop me travel it’s shame for global bmw I spent for drive not keep in my Garage hope this message open someone eye how to take care customer service More

UPDATED REVIEW:PLEASE Be Sure to ask about the Interest UPDATED REVIEW: PLEASE Be Sure to ask about the Interest Rate. APR% is measured based off your credit 720 or higher will get this lowered. It also ma UPDATED REVIEW: PLEASE Be Sure to ask about the Interest Rate. APR% is measured based off your credit 720 or higher will get this lowered. It also matters on how much you're putting down. Over 20% should lower your interest rate. Make SURE to double check your paperwork when signing. I was told I would get a 3.75% interest rate and did not look at the paperwork thoroughly enough when signing. The next day I reviewed my paperwork more carefully and they had my interest rate at 4.79%!!!!! That makes a BIG Difference!! Please review your paperwork carefully. Look for hidden fees as well. I spoke with Hassan and he changed my interest rate back at 3.75%, but be careful when signing and review ALL NUMBERS and any hidden fees like paint and leather protection, etc. You might want that protection, but if it's a used vehicle, you'll want to see the paperwork on the previous owner because they might have already had this done. If they did any upgrades to the vehicle when they purchased it, it's very likely that they had this done. Even without upgrades, they probably had this done. Therefore, you do not need to get this and they're 799.00 for each. This was somewhat hidden and they will try to sell you this when it's not needed. Just be careful on the numbers, otherwise the staff was great to work with. FIRST REVIEW: Our experience at Global Imports was very nice! I would like to give a shout out to Arnold Harper who is not listed under the Used Sales team, but HE IS in used sales. ASK FOR ARNOLD, because he was such a great guy to work with on our 2018 BMW X5 50i purchase. Not pushy and overly eager to make a deal, like so many other car sales reps I've experienced in the past. Arnold was so helpful with showing me all of the new features and the SUV's capabilities. I've been a BMW driver for many years, but my old BMW did not have near the features in the newer X5 50i models. I have a tendency to ask a lot of questions, which never seemed to bother Arnold. Thank you Arnold for making our experience so great! Hussain was incredible to work with as well!! Sincerely, Carrie and Roby 1-5-2021 More

I am a big fan of BMW cars, and in all the years owning them, I have never been happier with my dealership experience. Global Imports has an array of courteous and happy employees that really make a differ them, I have never been happier with my dealership experience. Global Imports has an array of courteous and happy employees that really make a difference when buying a car. Nothing short of spectacular service, and rightly so they deserve a 5+star-review. More

We had a pleasant experience and were well taken care of by Deon DeSousa and James Starr when we purchased our X5 on 12/31/20. by Deon DeSousa and James Starr when we purchased our X5 on 12/31/20. More

Dealership overall experience was great for being our first time visiting and first time purchasing a BMW. Omar was very helpful on educating us on the product and giving us fact about the vehicle. Lastl first time visiting and first time purchasing a BMW. Omar was very helpful on educating us on the product and giving us fact about the vehicle. Lastly, which sold me was he didn’t waste my time on trying to up selling me out of my budget. He simply asked me what I wanted,executed and delivered. Will return for another one sooner than later. More

We had a wonderful experience thanks to Turiya Lafoucade ! She was amazing , caring and very supportive . We did have hiccups with finance guy Kunal with misleading us and thoroughly not communicating the i ! She was amazing , caring and very supportive . We did have hiccups with finance guy Kunal with misleading us and thoroughly not communicating the information in written form or making sure that the customer was 100% satisfied ! We felt that Kunal purposely mislead us in buying packages that was not necessary even after we questioned it couple of times to him. That left a very bad impression on us for a reputable BMW dealer! We are used to Mercedes VIP service ! I would give Turiya 10 stars ⭐️ or more for making sure we could trust the company and be happy which she did at end ! I would highly recommend Turiya to my friends and family ! More

I had the best experience at Global Imports thanks to Mr. Charles Reed. He was very formative about the cars and made sure I left with the best car for me. I’m so excited about my 2015 BMW 😁 Charles Reed. He was very formative about the cars and made sure I left with the best car for me. I’m so excited about my 2015 BMW 😁 More