Goodson Acura of Dallas

Buyer Beware. I live in Sherman, Tx, and worked a deal via email with sales person Robert Cassell. I confirmed the total amount with TWO emails, with Robert confirming the price and color choice. When I a via email with sales person Robert Cassell. I confirmed the total amount with TWO emails, with Robert confirming the price and color choice. When I arrived at the dealership, Robert disappeared, and the sales manager told me that they could not honor the deal, and to go to another dealership if we weren’t happy with them. The sales manager had copies of the printed emails confirming the bottom line price, and the sales manager still refused to honor the price. I was treated very rudely, and the sales manager was unprofessional and lacked integrity. Goodson Acura didn’t live up to their written commitment, so take this as a warning with doing business with them. I hope that Acura sees this email, and investigates this dealer and its business practices. This is the last email response that I received from Robert before I visited the Goodson Acura Dealership: "We will honor the price." The word "honor" has no meaning at Goodson Acura. More

DEQUAN ACCEPTED MY OFFER. ASKED FOR PERSONAL INFORMATION TO PREPARED PAPERWORK WHICH WAS SENT TO HIM TWO WEEKS AGO. WHEN PAPERWORK NEVER ARRIVED, I CONTACTED HIM. HIS ONLY RESPONSE WAS "THE CAR HAS BEEN S TO PREPARED PAPERWORK WHICH WAS SENT TO HIM TWO WEEKS AGO. WHEN PAPERWORK NEVER ARRIVED, I CONTACTED HIM. HIS ONLY RESPONSE WAS "THE CAR HAS BEEN SOLD". I WOULD SUGGEST YOU WORK WITH SOMEONE ELSE. More

First, let me mention to you the car I was inquiring about has been on this lot for 4 long months. I emailed via the website several times, I didnt get a response, I went to the ACURA main site and ins about has been on this lot for 4 long months. I emailed via the website several times, I didnt get a response, I went to the ACURA main site and instantly chatted with the internet sales manager (M. Wells) of the dealership to make certain that the vehicle I was looking at was still available and onsite so that I could view it, he stated it was and he had the keys and we set up for me to look at the car that evening. I did this because the dealership is in Irving and I live in Frisco and it was a drive for me but I had been watching that particular vehicle. I drove out there, even while it was storming, to look at the car and he had already left for the day, so Leonard helped me, he wasn't too friendly, he seemed annoyed that I wanted to look at a car in the rain; and no one else jumped at the change either. I was there a total of an hour and he got my info and said he would call me back the next day because all the banks were closed and he couldnt tell me anything. Now, I have known several people in car sales and even lived with a man that sold cars for a living and I know that the finance people and banks will stay to get deals done. I waited the next day and never got a call, until really late in the day, it was M. Wells to tell me he was sorry for not being there and that he had tried to call me (?) and that he was working on the deal. He called the next day to request pay stubs, and told me he was still working on the deal, again late in the day. I really started getting the feeling that he was just dragging me along. I got a call on Friday evening and missed the phone call but called right back, within a minute and Mr. Wells didn't answer nor call me back when I left a message. I called Saturday morning, again didn't have anyone to talk to so I asked to speak with someone in the finance department, I got the voicemail of the Business Manager and left him a voicemail stating that a deal was suppose to be in the works and I needed a call back, he called me back and just simply stated that it couldnt be done, he didnt give me any other options of vehicles, didnt suggest putting any more money down or didnt suggest a co-signer... all of which I would have and could have done. Did I mention this car has been on thier lot for 4 Months, enjoy your time there sweet lil Acura, and get comfy, apparently they like looking at you, you were a lease return so I guess they don't think they are loosing money on you More

Recently bought a certified used Acura from Lance Clemons at Goodson Acura. The actual sales transaction went fairly smooth but feel cheated after less than two months. He led me to believe that all of the at Goodson Acura. The actual sales transaction went fairly smooth but feel cheated after less than two months. He led me to believe that all of the servicing was up to date and that all the necessary services had been recently completed and that they were going to even double check before I picked the car up from them later that week. However, less than two months later there are over $300 in necessary repairs that need to be completed. Routine things such as changing the filters and flushing the power steering fluid. When i contacted him to explain how I felt he had misled me he basically told me that it was my problem now. DO NOT GO TO GOODSON ACURA AND ESPECIALLY DO NOT SEE LANCE!!!!! More

I received fantastic service from both Bart, my sales consultant and Steve Levi, the finance manager at Goodson Acura. I came in with my Internet price and I drove off in my new 2010 Acura TL within 2 ho consultant and Steve Levi, the finance manager at Goodson Acura. I came in with my Internet price and I drove off in my new 2010 Acura TL within 2 hours. This was my first purchase at Goodson Acura and their customer service is tops. I have purchased 2 Lexus, 3 BMWs and 1 Benz (never again Benz) and I really think this was my best experience buying a vehicle so far. I hope they treat me the same way in the service department. More

I have serviced my CL at Goodson for 6 years eventhough I live all the way up in Frisco. Last week I decided to purchase a used TSX which is a lot of fun to drive. I was amazed by how many used TSX they have live all the way up in Frisco. Last week I decided to purchase a used TSX which is a lot of fun to drive. I was amazed by how many used TSX they have at Goodson when I got there. Lance, who was very nice, gave me a great price on the TSX right over the phone. On Saturday I went over to see my TSX and he had it sitting in front of their showroom anticipating my arrival. How wonderful! Needless to say, I purchased it the same day. More

After purchasing nine Lexus cars in a row ranging from an ES200 though the LS460, I approached trading in my GS470 for a 2010 Advanced Technology MDX with some concern since I have only done business with Le ES200 though the LS460, I approached trading in my GS470 for a 2010 Advanced Technology MDX with some concern since I have only done business with Lexus dealers since 1994 and had been very happy with them. I visited two Acura dealerships in the Dallas Metroplex area and was very impressed with Goodson and the salesman who I talked with on the phone, Bart Womack. As I visited the dealership and met Bart, his sales manager and the finance and service departments I quickly begin to feel this was a dealership I wanted to do business with since I had decided the MDX had everything I was looking for. We made a deal and I have been pleased with the MDX and the follow-up from Bart and the dealership. I would have no problem recommending Goodson to my friends. More

Even though there is an Acura dealership just a few miles Even though there is an Acura dealership just a few miles down the road, I do not mind the commute to Goodson Acura knowing that the sales team will Even though there is an Acura dealership just a few miles down the road, I do not mind the commute to Goodson Acura knowing that the sales team will go over and above every time to ensure that I have an excellent customer experience. I have purchased 3 new Acuras from the sales and finance team of Greg Blake, Steve Levi, and David Hensley, and am looking at purchasing my fourth within the next 6 months. In fact, I always allow a few extra minutes to visit with these guys while my vehicles are in for service. As a result of the customer service I received from sales, I also exclusively use the Goodson service department and body shop. And, by no means does the experience end in sales. James Grogan (service) and Larry McCarley (body shop) are there to serve every day. Thanks for the experience - Tim Boobar More

I just had the most amazing experience with the service department at Goodson Acura in Irving, specifically with one of the managers there- Chris Nevins. Over the past few years, I have had many good expe department at Goodson Acura in Irving, specifically with one of the managers there- Chris Nevins. Over the past few years, I have had many good experiences with this dealership with standard maintenance, body work, and whatnot, but this latest one prompted me to write a review on this site. I'm truly amazed. Last night, I lost the keys to my 05 Acura RSX Type S. I called the service department this morning and spoke with Chris...explained the awkward situation that I was in and that I was stranded at my house (and on my birthday no less). I was shocked when he offerred to personally drive all the way across town to bring me a new key and the machine necessary to recode the security this same afternoon! I've never had any previous experiences with this manager, so the fact that he treated me, as a customer, in such a manner impressed me to no end! Honestly, I've never received customer service at this level from any company. It was above and beyond the call of duty for him to do that and it really helped me out when I was in a needy situation. I'm so very thankful!!! This incident, along with the past history of efficient and friendly service from this place, has really solidified my loyalty to this dealership and the acura brand. I truly felt like a valued customer today. Kudos to Chris...not only is he a great representative of excellent service, but he seemed like a really nice guy that really went out of his way to help me out. And, now, I can go and celebrate my birthday!! :-) More

I had the absolute WORST experience with Goodson Acura today. My mother actually bought her TL type S new from them in '07 and have been going back there for every service since then (more for convenience today. My mother actually bought her TL type S new from them in '07 and have been going back there for every service since then (more for convenience than anything since their service has never been as good as other dealerships I had been to). I can say absolutely that I will NEVER go back to Goodson Acura ever again and it is so bad that I am souring on even Acura cars themselves. I went in today for a routine oil change and vehicle inspection. After waiting in the waiting room for a bit, the service person comes in and is pretty rude right off the bat. He basically says with much attitude in tone and facial expression that "we told you last time you needed to change your brake pads and tire" as if he were scolding an idiot. I noticed his attitude right away but basically thought to myself that I wouldn't react to it. This tone is hard to convey through writing but I know that if you had experienced what I experienced today you would be just as offended and angry as I am right now. At this point, I needed to call my mother to tell her about the fixes that were needed for her car. The service guy gets on the phone with my mom and she was asking questions about the brakes ("why are Brembo brakes needed?") and tires ("what type of tires are needed?") that ANY customer who doesn't know much about cars would ask. When he was explaining Brembo brakes to her on the phone he rolled his eyes right in front of me and my friend! At some point he asked her for her phone number, and she asked him whether he wanted her business or cell, and he said verbatim with much meanness "I don't know, ma'am. I wasn't the one who dialed the phone". It was dripping with attitude - what normal person responds like this to a customer? The normal response would be "you can give me whatever number is most convenient for you" or something like that. Anyway, at this point, I was fuming on the inside and waiting for him to get off the phone to let him know that wasn't how customers were to be treated. He was so obviously and loudly rude that even the other woman in the waiting room was giving me looks of disbelief. He kept on with the conversation being short and rude, and saying things like "I don't know ma'am. I don't work at Costco" and "Yes, but are they Grade B, GRADE B??". By the time he actually did hang up, I was trying my best to keep my composure. I told him "You were very rude to my mother. Do not be rude to my mother or I will take my business elsewhere. You were rude to a customer in front of the whole room!" He said he wasn't rude and was acting completely innocent and nonchalant so I asked for his manager. He strides into his service managers office in the same waiting room (you can see into the office through the glass door and windows) and he stands there talking to the manager for 5 minutes. Shockingly, the manager managed to laugh while the guy was talking to him and even as I was trying to make eye contact with the manager. The service guy eventually opens the door and BECKONS me over with his finger. First of all, when you have COMPLETELY insulted your customer you get the manager to the customer, not the other way around. At this point with all the time spent with the guy spent explaining and the manager laughing and me being beckoned over like a student to the principals office, I knew the customer service was hopeless and that I would not be getting a sincere apology. I come into the room and the service guy immediately launches into how he wasn't rude or offensive and that he just didn't understand my mother (my mother has a slight accent but speaks PERFECT English). I explained that not only was what much of he said rude, but it was all in his completely sarcastic TONE and ATTITUDE. This tone was apparent to me, my friend, and the lady in the room with us. It was not me being sensitive - you'd have to be wooden and dumb to not get the fact that the man was being rude and insulting. The manager was then like "why are you being so defensive?" and "You don't need to raise your voice" (I was angry but I was NOT yelling whatsoever). After I explained that the service guy had a terrible attitude, the manager, I-kid-you-not, says "It's not going to be as bad as the attitude I'm about to have"!!! At this point I was not only angry but shocked, and I called him out on his threat and said "are you threatening me??" and I told him I would take my business elsewhere. The manager then told me that I should indeed take my business elsewhere. Mind you, during this whole thing the manager was flippant and treating the situation as if it were a complete joke! Needless to say, this whole incident is frustrating and infuriating. I think the fact that I am a young Asian male and the fact that my mom has an accent gave them the idea that they could be flippant with us. I don't believe they would have treated the older white gentleman in the waiting room the same and I More