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Goodson Acura of Dallas - Service Center

Dallas, TX

4.9
990 Reviews

990 Reviews of Goodson Acura of Dallas - Service Center

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May 22, 2021

Professional, courteous service dept staff. Provided honest, clear assessment of work needed on car. Clean facility with nice breakroom to work. Also provided loaner car and made the entire experience f More

by Khillmer11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Goodson Acura of Dallas responded

Khillmer11, we appreciate your 5-star feedback and mention of professional, courteous staff. Thank you for taking a moment to share praise and mention your appreciation of the loan car. See you next time. Thanks again!

May 10, 2021

Everyone that assisted me were all kind and accommodating. I felt welcome and my issues were resolved quickly and efficiently. Thank you for the snacks as well! More

by Andy m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Goodson Acura of Dallas responded

Andy, we appreciate your 5-stars and mention of working with Khang! Thank you for taking a moment to share praise and mention efficient service. See you next time. Thanks again!

April 10, 2021

Every time I interact with Goodson, I experience “ perfection perfected”. Not just now and then but every time.. No wonder they win the “First Time Fixed Award!” More

by Ehilscher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2021 -

Goodson Acura of Dallas responded

Ehilscher, we appreciate your 5-stars and mention of your consistent excellent experiences with us. Thank you for taking a moment to share praise. See you next time. Thanks again!

April 07, 2021

Excellent service as always. Goodson takes the time to explain in detail regarding questions on purchases as we as service. I am completely satisfied! Thanks More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Apr 07, 2021 -

Goodson Acura of Dallas responded

Mike, thank you for your kind words and tag of working with Eric! We appreciate your praise and look forward to serving you additionally when the time comes. Thanks again!

April 06, 2021

I had a Freon leak and took my MDX to Goodson. Car had 51K - just over the warranty. Goodson (and Robert) were great with the communication and the service. And the loaner was much appreciated. I did try More

by JoeW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Patton
Apr 07, 2021 -

Goodson Acura of Dallas responded

JoeW, thank you for your note regarding your recent MDX service! We're sorry to hear you had to deal with an AC repair but pleased to hear our team was able to assist in you in a memorable way. Let us know when we may serve you additionally. Thanks again!

April 02, 2021

Great and timely service! They really do take care of their customers and will definitely be back for ongoing vehicle maintenance. Eric was very professional and made sure all my concerns were addressed More

by LM Acura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Johnson
Apr 03, 2021 -

Goodson Acura of Dallas responded

LM Acura, thank you for sharing 5-stars and noting great and timely service! We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

April 01, 2021

Goodson Acura dealership has an excellent service department. Very professional and courteous.They have been servicing my car for the past eight years. Highly recommend. More

by AJM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No other
Apr 02, 2021 -

Goodson Acura of Dallas responded

AJM, thanks for your praise and tag of working with Khang in service! We sure appreciate your feedback and look forward to serving you additionally next time. Best wishes!

March 31, 2021

The overall experience is always professional, informative and efficient. The service manager waited on me this Morning and was very kind and accommodating. Customer Service is key! More

by Stanmoffatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager, Cashier
Mar 31, 2021 -

Goodson Acura of Dallas responded

Stanmoffatt, thank you for sharing praise. We're glad to hear your visit was informative and efficient! We greatly appreciate your endorsement and look forward to serving you again next time ! Best wishes!

March 25, 2021

Thank you for an excellent and prompt job regarding the service for my Acura! Thoroughly impressed with Johnathan Valdez and the rest of the team! More

by Jennifer Jobe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Goodson Acura of Dallas responded

Jennifer, thank you for noting your impressive experience with Jonathan! We appreciate your endorsement and appreciate the opportunity to serve you and look forward to the next. Thanks again!

March 20, 2021

Great experience. Quick service. Clean Environment. Exceptional customer service. First time there and I will be coming back. They took great care of my car. More

by MoGo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Patton
Mar 20, 2021 -

Goodson Acura of Dallas responded

MoGo, we appreciate your 5-stars. Thank you for taking a moment to share praise and note great service, quick service and a clean environment. See you next time. Thanks again!

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