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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,573 Reviews

2,573 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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August 23, 2023

They are great people and a pleasure doing business with them I will be back More

by MADMKY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Vance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Zoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come!

August 23, 2023

Great experience being able to book online. Staff always helpful and knowledgeable. Shuttling service great. Prompt repairs and service. Big thumbs up. More

by hjfrancis
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville.

August 23, 2023

Great place with good communication. Was a little disappointed when I bought my vehicle, I was told I had a free deal coming along with a car wash as service was not in. But now I was to More

by MIRANDA.DUQUAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Butler
Aug 24, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with our team, Miranda. We're glad to hear we delivered such a great experience!

August 21, 2023

Thank you for all your help , I appreciate everything you did . Tum Lewis is awesome More

by lkgamble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 19, 2023

The service members and salespeople are great but I bought a car with supposedly 8000 miles on it and I’m already going to have to put more money into it to repair like 5 different things. I’ve been ro More

by BLAKEOXLEY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
Aug 24, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sean Tompkins, Service Manager 608-754-5511

August 18, 2023

Brian in service dept was very friendly an thorough in explaining the problem of my car. It was still under warranty. Kept me informed when the part would be in. He worked around my schedule to get my car More

by WILMA.ZOMER63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian In Service Dept. 5 Star
Aug 18, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks, Wilma, for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

August 18, 2023

Service Dept rocked it! I have an emergency and they walked me through and made me feel herd. I cannot thank them enough! More

by loriakared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
Aug 21, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as one of our valued customers for many more years to come!

August 18, 2023

the service crew are professional and have excellent customer service. i will come back again More

by RodgerD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Rodger! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville.

August 18, 2023

Great service! !! Tim, the mechanics and shuttle service went out of their way to accommodate me. They are what keeps me coming back. More

by steve.firnbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out, Steve. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville!

August 16, 2023

Fast service! !! They do a great job at customer service!! Thank you service team for doing an excellent job! More

by tami.kalepp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

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