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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,570 Reviews
Call Service Center (608) 607-3724

2,570 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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August 05, 2023

Good service people seemed nice but the prices at the establishment are out of control. More

by Kenneth.mcneal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around for you. Sean Tompkins, Service Manager 608-754-5511

August 04, 2023

I had an appointment and I showed up a little bit early and they were able to get my car in right away and I was on the road shortly there after! More

by Jess
Recommend Dealer
Yes
Employees Worked With
Jeffery, Logan Stevens
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Aug 05, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Jess, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 04, 2023

Had a electrical issue and they got me in and finished the job quickly. I was leaving for vacation in 2 days and they got me all ready in time. More

by KULAS8315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

August 02, 2023

They were so kind to me, when I went to leave my warning lights for oil change needed and low tire pressure warnings were still on I pulled right up to the door and was helped immediately. They were able t More

by JTURNER9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 01, 2023

Always friendly and professional at Boucher Ford in Janesville, WI. Top notch service always given. More

by FLYBOYATJVL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your thoughts on working with Sean and our team. We're glad to hear we delivered such a great experience!

July 28, 2023

Service was quick and efficient as always! Look forward to future visits! FYI I ABSOLUTELY LOVE MY BRONCO!!! More

by JAMIEGANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Vance
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Jul 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville!

July 28, 2023

Talked to person in parts - est cost around 600. 00...Cost 800.00 instead Disappointed More

by WRUBS194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to us directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sean Tompkins, Service Manager 608-754-5511

July 26, 2023

I had to wait six months in order to get my car in for the recall because of the parts. I called three times to set up an appointment twice I got put on hold transfer to various people for 15 minutes. Ga More

by Goofball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your review. We are sorry to hear about the long wait for parts and the lack of communication on our part. Thank you for bringing it to our attention! We appreciate your business and hope you will give us another opportunity to serve you.

July 26, 2023

Friendly and very knowledgeable staff answered all my questions and had my car done when they said they would More

by 1991MOTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 26, 2023

Quick, reliable service. The video helped a lot. Ford was able to diagnose and fix multiple issues with my vehicle in a timely manner. More

by JOELOWRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks, Joel, for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

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