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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,429 Reviews

2,429 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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May 06, 2021

They did a wonderful job. I did get the detailing that I asked for. I mentioned the normal wash like I usually say but usually comes with the whole shebang. More

by ANDYSNOW53545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Seichter
May 10, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the review!

May 10, 2021 -

ANDYSNOW53545 responded

I am sorry but that should have said I didn't get the detailing I asked for. The auto correct must have changed it. It would have been nice to get the normal customer service.

May 10, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the update, Andy. Please reach out to our Service Manager, Sean Tompkins, 608-754-5511 so we can discuss your recent detailing issue with you.

May 04, 2021

Always a pleasure to do business with, both before, during, and after sale. The detail and service department has very good service and followup. Highly recommended! More

by Platinum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the awesome review and recommendation!

April 30, 2021

Great service! I picked out my appointment time online, drove to the door and was greeted by Tim. He took my truck in for an oil change and new wipers while my 3 year old daughter and I waited in the waiti More

by AWERHANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank You Very much for your feed back, We are Grateful for your business.

April 28, 2021

All personnel I dealt with were very courteous, helpful and extremely professional. A joy to do business with. I'll definitely be back. Keep up the outstanding work! More

by LARRY97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Lott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Stewart, Ryan Jones
May 03, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for the review, Larry!

April 26, 2021

had to bring my 2020 F 150 truck back to dealership after an oil change due to oil dripping from the bottom of my truck. More

by CLWILLIAMS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
Apr 26, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very sorry you had a negative experience with us. Please reach out to our Service Manager, Sean Tompkins, at 608-754-5511 if you would like to discuss this further.

April 26, 2021

Great service! No complaints! Elisha is the best, talked about bring a foreign car in for service in the future. I was told I could even purchase the parts myself and they would do the service, wow, that is More

by kramerjg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the positive review!

April 23, 2021

Got me in quickly for my service and completed what I asked for in a very timely manner! My only hiccup was I wasn’t asked what oil I wanted for the oil change it’s as much my fault by not clarifying wha More

by jetdoc1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
Apr 24, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing!

April 22, 2021

Great service! No complaints! It was our first time having the vehicle serviced since our purchase and we were very pleased. Everyone was nice and efficient More

by ANGELARKOLTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Seichter, Ben Stewart
Apr 24, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for the review, Angela!

April 22, 2021

Having to return to the dealership for maintenance they couldn’t complete because of computer crashing and parts back ordered is Annoying! Having available parts is very important for a maintenance shop More

by FREEZEONE59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

I apologize that Ford‘s computers were down yesterday, I tried to do the update myself with several different computers, to no avail. They were down all day yesterday, which is as frustrating for us as it is for you to not be able to help a customer out. Whenever it’s convenient for you we can certainly come and pick your vehicle up, perform the update, and drop it back off to you at no charge. Please feel free to reach out to me at your earliest convenience. Sean Tompkins Service Manager

April 21, 2021

The ride home and then the delivery of car was greatly appreciated. We always have a good experience with the service rendered and all the customer service. More

by CATHPEACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the review!

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