Gordie Boucher Ford Lincoln of Janesville - Service Center

Jeff Beran is a fantastic service rep -- knowledgeable, timely, friendly, and well spoken -- he's an absolute joy to work with. timely, friendly, and well spoken -- he's an absolute joy to work with. More

Friendly atmosphere, not pushy and understanding, very clean all over. I highly recomend worki g with Myrick and he was amazing! clean all over. I highly recomend worki g with Myrick and he was amazing! More

Failed to tighten lug nuts after wheel rotation. I was able to undo the lug nut by hand. This could have been catastrophic for me. It's unacceptable and inexcusable to be that negligent I was able to undo the lug nut by hand. This could have been catastrophic for me. It's unacceptable and inexcusable to be that negligent More

Great service from Elisha as usual and good feedback on things to address in the future. Thank you for your service! things to address in the future. Thank you for your service! More

Quick & amazing staff Edgar went out of his way to ensure I would have a rental car when my car broke down on the interstate on a Saturday right before closing so I wouldn't have to go without a vehicle I would have a rental car when my car broke down on the interstate on a Saturday right before closing so I wouldn't have to go without a vehicle More

good service, nice people, expensive Enjoyed the experience but wouldnt recommend for old vehicles fine experience but wouldnt recommend for old vehicles fine More

Tom Waldman did all the work, except paint and detail. The painting was done with expertise. When truck was done, it looked like a brand new truck. Looks great ?? The painting was done with expertise. When truck was done, it looked like a brand new truck. Looks great ?? More

A little lack of knowledge on the product, and lots of waiting but overall a good experience. waiting but overall a good experience. More

My instructions were not followed and to make matters worse I was lied to by Edgar to my face worse I was lied to by Edgar to my face More

Friendly service and cashier area. However, on the day of my service I asked how long my oil change would take and I was told 60-90 minutes when I arrived. I had an appointment and was However, on the day of my service I asked how long my oil change would take and I was told 60-90 minutes when I arrived. I had an appointment and was about 10 minutes early. I had to be back to work in just under 2 hours so I should have had plenty of time. After an hour and 15 minutes of waiting, I checked on the status of my vehicle and they had not even started it yet. They offered and ended up giving me a ride to work and then bringing my vehicle to my work once they were done with it. If they would have just told me they were running behind from the beginning they could have just given me a ride to work right away and not wasted over an hour of my time. I would have thought that they would have offered me a discount or coupon for a return visit but they didn't. They apologized when I called to pay but that was it. More