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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,555 Reviews

2,555 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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August 02, 2021

Pros: quick serviceCons: oil change price increase / Pros: quick service Cons: oil change price increase / always ask me to do something extra which in turn costs me more / employees could be friendlier More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
August 02, 2021

Took car in for AC blowing hot air.Told service would Took car in for AC blowing hot air. Told service would take 2-3 hours, 5 hours later I got the car, still blowing hot air. More

by TRAVELER1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Tompkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

I am very sorry to hear about this. If you could please give me a call at 608-754-5511 I would like to get this resolved. Thank you! Sean Tompkins Service Manager Gordie Boucher Ford Lincoln Mazda

Aug 02, 2021 -

TRAVELER1212 responded

Nothing to resolve, I paid $220 and nothing was fixed. The AC was cold when I was delivered the car a 2nd time (and I was told the second time it would take 30 minutes for a software upgrade...90 minutes later...) But I was told it is believed to be an intermittent problem and "could " be some sensor in the dash, but Service did not want to commit to that fix. I was told if I happen to be in the area driving by when the AC blows hot again, to bring it in. Come on..."in the area driving by"? I live in Rockton. This is why car owners find an independent mechanic with integrity once the warranty runs out.

July 31, 2021

Great service as usual for my 30,000 mile check and oil change/service. It has been worth the drive from Rockford for all of my service needs. More

by FMARCON385
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2021

Detailing of my car was exceptional. Would definitely recommend this dealership. The detailing techs have an amazing attention to detail. Will definitely be back here More

by jwunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noel Ceballos and Hozai Ceballos
July 27, 2021

I entrust my vehicle to Gordie. Staff is always helpful and the pricing is not out of line. The technicians never try to sell you more work on your vehicle unless it is very needed. More

by VESTERCLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2021

Straightforward oil and wiper change. Scheduled online. Requested assessment of tires. Did not "over" sell, said I could drive another 10K on them. On time, reasonable turnaround, billing straightforward . More

by Mviney99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2021

We very much appreciated the service department getting We very much appreciated the service department getting us in for a new battery on short notice. And they even included the free car wash. More

by JAN.HARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2021

The car was serviced and the attendants were friendly and proper. Air Filters cost was high and discounts were not available for Seniors and Military Veterans. More

by BOCEFUS.CP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2021

Staff is always so friendly in person and over the phone. The environment is clean and inviting. I feel comfortable coming here for all my car care needs. More

by KRISSIE.STUCKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2021

Black chrome wheels on wife's explorer. Got done with the works package. A big chip out on rim. Must have done nascar tire change. More

by RKUHL98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Lewis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

We are truly sorry that accidents like this happen, but like we previously discussed, we will make the wheel perfect for you on The appointment that we set up for next week a few days ago. Please feel free to contact me if you have any concerns beyond what we had already discussed, and we will do everything we can to make it right for you. Sean Tompkins Service Manager

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