Gordie Boucher Ford Lincoln of Janesville - Service Center

Picked up car at my house repaired battery and cleaned car. I had no contact with service people. The car looked great when returned and I'm sure the battery was done perfectly car. I had no contact with service people. The car looked great when returned and I'm sure the battery was done perfectly More

Great service department! Elisha Lone always goes above and beyond for me. She is always upbeat and positive. I think people like her make it a great experience. Please keep up Elisha Lone always goes above and beyond for me. She is always upbeat and positive. I think people like her make it a great experience. Please keep up the good work! It is hard to find customer service like that anymore. Great job by the management. Mark T. More

Clarify estimate I was told my wipers needed to be replaced. After being charged for the rear one I questioned why it was changed because it states it was tested. If t I was told my wipers needed to be replaced. After being charged for the rear one I questioned why it was changed because it states it was tested. If they had tested it, they would have realized the rear wiper is inoperable and it was not necessary to charge me for putting a new blade on the rear. In the past I had them quote me how much it would cost to fix it and that and it should show that. Ben has offered to credit me the amount so I hope that will happen at my next visit. More

Dale was very friendly and professional The Gordie Dale was very friendly and professional The Gordie Boucher experience was excellent as usual as I've been there numerous times. Thanks to everyone Dale was very friendly and professional The Gordie Boucher experience was excellent as usual as I've been there numerous times. Thanks to everyone for my 2020 Ford Fusion. More

Called to schedule service for days ahead, but got me in same day. Service was fast, friendly, and thorough. Waiting room was comfortable and convenient. same day. Service was fast, friendly, and thorough. Waiting room was comfortable and convenient. More

Great team to deal with . Service is always great. Process was quick and efficient. Waiting area is always clean. Love checking out the new gt500! Process was quick and efficient. Waiting area is always clean. Love checking out the new gt500! More

Had an appointment for an oil change, and tire pressure sensor checkup. The service tech was rude from the time I got out of my vehicle. she never notified me when my vehicle was finished. I was there a to sensor checkup. The service tech was rude from the time I got out of my vehicle. she never notified me when my vehicle was finished. I was there a total of 3 hrs waiting when it only took then 1hour to finish, I was very upset that this happened I just wasted 2hours waiting. She was so unprofessional. I hope this doesn’t happen again. I will not be scheduling any future appointments with this tech. More

Excellent customer service, friendly and informative staff every time - Thank you Ben and (Elisha) in the past. Even the wiser gentleman who sometimes moves cards is just as nice - he leads by example a staff every time - Thank you Ben and (Elisha) in the past. Even the wiser gentleman who sometimes moves cards is just as nice - he leads by example and that’s just another reason why I continue to return. More

I had an oil change and tire rotation done. The service advisor was friendly and competent. My truck was done in a timely manner. Thank you. advisor was friendly and competent. My truck was done in a timely manner. Thank you. More

I was so pleased to call Ben Stewart and he set up pick up and delivery to service my vehicle for a recall. They were very professional. THANK YOU ALL. up and delivery to service my vehicle for a recall. They were very professional. THANK YOU ALL. More