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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,652 Reviews

2,652 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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January 13, 2021

We have purchased 8 or 9 vehicles from Boucher Ford of Janesville. From top to bottom, nothing but top notch professionalism from whoever we deal with. More

by george_ehlers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
Jan 13, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your continued business with us, George!

January 12, 2021

Had the unfortunate surprise of having a dead battery on my for 2012 Boucher Certified Used 2010 Ford Fusion Hybrid found Sunday afternoon. I was able to start the scheduled service on Sunday, leaving a mes More

by HKONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Stewart
Jan 13, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

It was our pleasure!

January 09, 2021

The service I have received has always been great. Very professional. Ben Stewart is very knowledgeable and helpful . I can count on him to make sure my vehicle is serviced correctly. More

by ANYTIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stewart
Jan 13, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

We appreciate the review!

January 03, 2021

Always friendly and professional. Brakes were done sooner than expected and even less than the original quote. Great service.Will use them in the future More

by Stephen OConnor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
Jan 07, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the review!

January 02, 2021

Everyone was friendly & professional. They took my car in right away & it was done quicker than I thought it would. Made the task easy & painless. More

by MOK79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing!

January 01, 2021

When I received the car condition report it said my back break pads were nearly gone. The service associate didn't mention this at all. I had my family mechanic 2 hours away check my breaks and they are fin More

by greenfairypixie
Customer Service
Recommend Dealer
No
Employees Worked With
Randy Seichter
Jan 07, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your feedback and review. Unfortunately, we are unable to find your full name in our system to contact you directly. When you have the opportunity, please reach out to our General Manager, Nate Blaser, 608-754-5511 so we can discuss this situation further with you. We hope to hear from you soon.

January 01, 2021

Fast service. Great work. Fantastic employees. Service department is top notch. The employees and service department really stand out as being top notch. Will go back again and again. More

by DARRENGAUDETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stewart
Jan 07, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the positive review! We look forward to seeing you again in the future!

December 29, 2020

I got great customer service since I walked in the door! They did everything my car needed, and it was all done perfectly and quickly! More

by Lanaboo0918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

We are thrilled you were satisfied with your recent service visit with us!

December 28, 2020

Over all experience was good. Everyone was friendly. Did not feel pressured in buying the vehicle. Gave us a fair deal on the trade in. More

by F150 Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Islami
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Jones
Jan 07, 2021 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to write this review!

December 28, 2020

The car came with a coupon book which had 7 coupons for a free oil change. When I tried to use the 7th and last coupon I was told I could only use 6, so my last coupon could not be used. I never knew that. W More

by MTPTSP
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Tim Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

I’m not sure where the mistake came in, but I would certainly like to have the opportunity to fix it, Or give a better explanation as to the amount of coupons issued and the the times that they have been used. If you could contact me so I can get your name and vehicle information I would greatly appreciate it. Sean Tompkins Service Manager Gordie Boucher Ford Lincoln Mazda 608-754-5511

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